DD4.com is a new international ecommerce website which works to bring together large scale sellers with customers all around the world who are looking for the best prices on electronics and more.
How Does It Work?
According to their website, DD4.com is a website that is dedicated to global ecommerce, providing a single website where many different sellers and buyers can come together to sell and purchase a large variety of products.
This website offers products for sale in a variety of categories, including Mobile Phones, Electronics, Apparel, Jewelry & Watches, Home & Garden, Luggages & Bags, Toys & Hobbies, Shoes, Fashion Accessories, Sports & Outdoor, and much more.
They also offer their customers the ability to look at products in special categories like Daily Deals, Flash Deals, Top Sellers, Wholesale, New Arrivals, Below $5 Gadgets, Points Mall, and more. All of these categories are designated because their products fall into special promotional categories, generally because they are involved in a special kind of sale which is likely short term.
Since this company works with such a large variety of sellers and distributors as well as many different types and options of products and items, there is no single or static price range that can be quoted for the products you will find on this website. When you do choose a category of product that you are interested in shopping, you will be provided with the opportunity to filter your results according to price, which may be helpful to some customers, and as always, prices will be clearly displayed before you choose to finalize your order.
This company actually provides a long, detailed, and multi-segmented Refund Policy for their customers. A general understanding of their policy is as follows:
Customers who order a product and never receive it will be provided with a 100% refund. Customers who receive a product that is “significantly not as described” will be eligible for a refund as well, if the item is “damaged, defective, or has other quality issues where the item cannot be used for its intended purpose.” Customers who are trying to request a refund based on this criteria may need to provide their Customer Service with a photo or video of the item for proof.
If a customer is attempting to return an item because they do not like it or because they have decided they no longer want it, DD4.com cannot guarantee you a refund. These refunds will be provided at the discretion of the seller.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by 323-319-6334, by email at CSMY@DD4.com, or by using this website’s Live Chat feature whenever it is available.
These type of large scale websites that operate out of foreign countries are actually fairly common and come with many different issues and problems. Because DD4.com does not actually sell anything to their customers directly but rather brings together individual sellers who want a single place to connect with their customers, they don’t have their own policies in place to protect their customers.
Instead, customers will need to pay attention to the individual policies of the individual sellers to see what kinds of protections they’re being offered. In addition, this company doesn’t have any sort of regulated shipping policy, so customers often complain of their orders taking a very long time to get to them, or not coming at all.
Essentially, customers must know that in exchange for the significant discounts they are being promised, there are other issues and problems they may encounter, and with very little opportunity for recourse.
Competitors and Alternatives?
Actually there are many different ecommerce websites operating out of Asia that claim to offer their customers significant discounts on many different types of products, especially electronics, but they generally suffer from the same critiques and problems that DD4.com suffers from.
If you have experience with this company or their products, please leave your DD4.com reviews below.