Craftsy.com Reviews
About Craftsy.com
Craftsy.com is a website that says their goal is to "bring creativity to life," giving people the ability to learn new and advanced crafting skills your way, whenever and however you like.
How Does It Work?
Customers are invited to go to their website and search through their inventory of classes by category, including quilting, sewing, knitting, cake decorating, art, photography, cooking, and many others.
Once you choose the course you are interested in taking, you can also use their website to find the necessary kits or supplies you will need to successfully complete that course and the associated projects.
Mobile Options
At this time, mobile access to Craftsy.com is only available through applications on iOS devices, including the iPad and iPhone, though this availability may expand.
Cost/Price Plans
The online classes available through this website range in price from free up to about $39.99, though customers should expect to invest more money into the products and supplies needed to successfully create projects and master their crafting.
Refund Policy
The website says that class fees can be refunded within the first 30 days if you are unhappy for any reason. In addition, any supplies and goods sold through their website for the purposes of helping you with your crafts are eligible for return and refund if they are defective, or if it is within 60 days and the goods are still in like new condition, in the original packaging, will all necessary paperwork.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by submitting them directly to the website after you have signed into your account.
Reputation
This website seems to have mixed reviews, with some customers really happy with their classes and supplies, and other customers feeling as though the quality of what they received was not as high as they had hoped.
Competitors and Alternatives?
Local craft stores often offer classes, as do community colleges and community centers. If you are looking for more video based, online courses, you are likely to find some of those available as well, for varying prices.
If you have experience with this company or their products, please leave your Craftsy.com reviews below.
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3 ‘Craftsy.com’ Reviews
I have quite a few classes on craftsy, now that it has opened back up, my profile doesn't exist and customer service can't find it either?! Very disappointed! What a waste of money for classes I can't even use.
I have purchased at least a dozen classes, before it changed hands.I was originally leary about not having a dvd copy, but they are always there when needed. The classes are great! Detailed, at a pace you can follow, with downloadable patterns and quick response to class questions. Now that it has changed hands, I will wait to see how long it takes to get my paid for classes back in my library.
I've wasted 3 months now trying to have Craftsy FIX the problem they created with my account when they "fixed" my account to enable the video option. Dozens of calls have not been returned, emails detailing the problem are only answered with the "Please take our survey and tell us how well we addressed your problem" emails and the chats-I've dealt with 5 years that knew more about website issues than Craftsy's support team. RUN from these con artists. DO NOT give thrm any money.
