Cozy.co describes themselves as a website that provides people with a better way to rent, both for landlords and property managers and also for renters, through every step of the renting process.
How Does It Work?
According to their website, the goal of Cozy.co is to be the first property management solution for landlords, property managers, and renters so that the renting process can stop being “unnecessarily complex” and be “simple, secure, and intuitive.”
Cozy will take care of the renting process from the very beginning, by helping landlords to list their properties up on rental websites so that quality renters are aware that the properties are available.
Once renters are ready to fill out an application, this can be done on their website as well, in combination with a landlord’s request for either a credit check, a background check, or both, since Cozy partners with Experian.com and Checkr.com.
Once a renter has been chosen and takes over the lease of an apartment, the monthly rent and any other additional payments can conveniently be made directly to the landlord through this website. ACH payments will be deposited into a landlord’s account within five days of being sent and credit card and debit card payments will be deposited within three days.
At this time, Cozy.co provides all their tools and services to landlords completely for free, including rental applications and screenings, collecting rent, tenant background checks and credit checks, property listings on partner websites, and more.
Renters, on the other hand, will be responsible for some fees. If a landlord requires a background check or a credit check, this will cost the renter $24.99, and if a landlord requires both, the renter will be required to pay $39.99. Any renter who pays their rent using an electronic check will pay no fees, while those who choose to pay by debit card or credit card will be required to pay a 2.75% transaction fee.
The only available information on this website about refunds claims that renters who have used this service to submit a payment to their landlord cannot request a refund from Cozy.co. In addition, because they do not currently charge their landlords for their services, and this website passes all payments for background checks onto their partner websites, this ultimately means that Cozy.co does not provide any refunds of fees paid to them.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at either [email protected] for general requests and [email protected] if you are a either a landlord or a member that has already signed for their service and is having issues.
It appears that the Cozy.co service has recently made the switch to provide their tools and resources to landlords for free, and since then they appear to get nothing but praise and positive reviews.
In truth this is an excellent business strategy, as it gives Cozy.co the opportunity to grow rapidly in all fifty states and Puerto Rico, simply as a convenient service for both renters and landlords alike, while making money on renting transaction fees. At this time, it doesn’t seem that there are many drawbacks to using this company to do business.
Competitors and Alternatives?
There are many different websites dedicated to helping real estate agents and landlords post their open apartment listings and attract new renters, and there are other websites that help landlords and renters have an easy transaction when it comes to paying rent. Cozy.co might be one of the only available websites at this time that works to provide both of these options to their customers.
If you have experience with Cozy.co or their products, please leave your reviews below.
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