Course Hero Reviews

Course Hero
Based on 108  Reviews



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About Course Hero

Students are often reluctant to ask their teacher for clarification of class material. There are some teachers who don’t make themselves available for help outside of the classroom. Course Hero is a website that offers help to students spanning over an array of subjects, 24 hours a day, 7 days a week.

On Course Hero there is an array of information to search through. There is general information on hundreds of school subjects as well as a collection of college course documents. This collection of documents includes class notes, syllabi, study guides, practice quizzes, flashcards and much more. It is even possible that you will be able to locate materials from the course at the school you are attending.

CourseHero.com also offers full course lessons in a variety of subjects. While some of these courses have been developed by its members, there are others which have been submitted by college professors.

There are two memberships for Course Hero. The first option is a free membership which is limited to the flashcards and the tutor help desk. However, payment is required when using the tutor help desk. Students determine the price they are willing to pay for an answer to a question. As soon as the question is replied to, the payment transaction is completed.

The premier paid membership gives members full access to all of the platforms on the site including flashcards, documents, and are even granted $100.00 of credits for the tutor help desk. Each submitted question or reply back to a tutor will deduct $5.00 in credits. The cost for one year of the premier membership is $95.40. They also offer a three month package for $59.85 or a one month subscription for $39.95.

Since so many students are tight on cash, Course Hero created an exchange program; they will give you a month of their premier membership in exchange for documents. After uploading 40 course documents, all of which have to be approved by their team, you will be awarded with one free month of complete access to the site.

Professors who discovered their course materials could be accessed through CourseHero were very upset. Besides the fact that they hadn’t approved it, they felt that they were being exploited because the company was making money off of the materials they created and the time it took to do so.

These professors also believe that the site was taking away from the overall learning process. Not only were their students not learning the material but they were also being deprived of the intrinsic rewards that accompany a successful learning experience. 

Students who used the tutor help desk were disappointed with the tutors’ lack of effort and ability to provide them with a response in a timely manner. Not only did the tutors barely meet the deadline, but they also did not provide valid answers. Some of them even responded with a question instead of an answer.

Overall, online reviews displayed negative feedback on the services provided by Course Hero. If you are paying for an education it is probably best just to do the work yourself or join a study group.

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108 ‘Course Hero’ Reviews
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2 Reviews

satisfactory end



April5, 2018

On product, I would give this company 1 star but on Customer Service and resolution 10 stars --- I am pleased to report that I reached out to the company and I was given a satisfactory end. I really needed to report this, because to not do so would be dishonest…. Their customer service was staller…

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out of 3 People Found This Review Helpful
1 Comment
June 03, 2018

I don't believe it for a minute. They ripped me off, period, as well as all of these other people. And that's just the tip of the iceberg. Not everyone takes the time to register their ripoff experiences or complain on the internet. This company is scum. These guys are simply another dirt bag company looking to make a fast buck anyway they can. There are no less than 92 current negative complaint reviews on the Better Business Bureau website alone. If their customer service resolved issues, then the complaints would be removed. BBB removes complaints when the company resolves the problem and reports as "resolved" . This company appears to be competing to have the highest number of complaints on the greatest number of complaint websites. . This company is thoroughly unscrupulous and its thoroughly unscrupulous and dishonest website is next to useless. They are basically phishing for credit card numbers to charge. without proper authorization.

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2 Reviews

Run Run Run From Course Hero



April4, 2018

I don't write reviews, but I had to write a review on this website. First, you pick a (non-refundable package) then you plug in your questions and get a response if there is one - right - wrong!!! From jump, the site is NOT user-friendly, but you only become aware of it the moment you begin to ask a question. I had no idea that you pay for access only to be informed on the site that you are rationed how many times you can unlock - or have access to a question. I paid 60.00 for 3 months - I can only unlock 30 papers. But, it gets betters, the papers are blurred or showing only partially - so it's only when you hit unlock you realize that the paper is not what you thought it was (and no - the questions I saw did not match the answer in the paper presented). Now I was down 2 unlocks and no answer yet. But, it gets better, try to find the papers you already unlock - instead of that link being in view, you have to get a degree to find where the unlocked papers are.

But, it gets better. The site is designed to eat up as much of your time with absolute nonsense as taking a quiz, and feedback. Now, what in hells name is a tutor credit, which says I have 60.00 worth of but then a place comes up to pay 3,5, and 8 dollars. This site is trash in my opinion. All it accomplished is completely wasting time I do not have. I canceled my account the same moment. I felt as if I was held up at gunpoint and someone stole my money, but lesson learned - This site is horrible RUN RUN RUN -

if you don't cancel it will keep on charging your card, and even if you do cancel you get nothing back. Do not read this review and continue - I am WARNING YOU - RUN RUN RUN - There is nothing of value on this site than frustration - how they have such high reviews I have no idea but for me the service was trash...... such a horrid waste ------ RUN - RUN --- RUN --- Do not use this company you will soooooo regret it......

MONEY IS NOT REFUNDABLE - DON'T EVEN TRY TO GET MONEY BACK....... If you have already spent money count it a loss and move on..... and if you had a bad experience with the company write and let others know and save someone else, as a student money is tight - who has money to give away to someone sitting in their PJ's in front of a computer ------ RUN

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out of 2 People Found This Review Helpful
1 Comment
June 03, 2018

I would go further to suggest that having made the mistake of interacting with these scum of COURSE HERO that you consider it like finding out your credit card has been stolen. When you realize you have essentially given your credit card number to thieves, there is only one way to protect yourself. They are dishonest strangers who now have your credit card number. Treat the situation the same way your would treat any other instance of a stolen credit card number or stolen ID. I SUGGEST YOU CANCEL YOUR CREDIT CARD IMMEDIATELY. THEY WILL EMPTY YOUR BANK ACCOUNT IF YOU LET THEM. They will use your credit card without your knowledge or permission to charge you again and again.

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1 Review

academic giant site



February19, 2018

for academic purpose, the site is great and helpful. i haven't tried the tutorial sector but i always find almost all academic information provided to be relevant. i also ensure that i post quality and relevant academic resources to boost education at a diverse level. i recommend scholars to make good use of this site

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out of 1 People Found This Review Helpful
1 Comment
June 03, 2018

Course Hero is NOT a scholar site. It is total trash. It is essentially a website trap fishing for billing information from students who are duped into thinking they are going to find useful information. Total garbage scam.

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1 Review

A must have for any student



January30, 2018

Since using course hero to get all the necessary information for my subjects, it has only improved my grades. I would recommend it for any student.

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out of 2 People Found This Review Helpful
1 Comment
June 03, 2018

Fake review.

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Bad customer service



January27, 2018

I have been using this website on and off, but recently discovered how bad their customer service is. I was searching for some answers using google and course hero came up. I have not used them for a while so in order for me to look at the search I was googling i had to purchase monthly membership. Which i though ok ill go in and possibly use a tutor again. The question cam up and the answer unlocks and it wasn’t exactly what I wanted. Customer service was unresponsive for two days and no refund

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out of 3 People Found This Review Helpful
1 Comment
June 03, 2018

Sad you had to learn from experience the way I did as well that Course Hero is total trash. It's better to just Google for information. The company is just a website to get $$$$ "membership" payments and credit card numbers to perpetually bill.

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1 Review

Course Hero really don't care About their Respective Tutors. They aren't getting paid!



December20, 2017

All positive reviews are fake. Course Hero really don't care About their Respective Tutors. They aren't getting paid! You will spend your whole day to provide 20-30 quality answer and you will get paid for only 1 or 2.
If any tutor work hard and provide quality work he didn't get paid for this, instead of this, an other tutor who has good score, like five star rating and submitted 3K answers, getting paid systematically. By default he will be paid in the name of "TUTOR WITH GOOD SCORE", No matter what the good scorer has submitted to student as an answer (it could be fully scrap, irreverent content), Its totally scrap. No value content are there. No value for good tutor and no value for good and well explained answers.
Should learn from Chegg.com. They have crystal clear payment system and tutors get paid in a well manner.

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June 03, 2018

It figures! Course Hero doesn't just rip off its customers! So Course Hero rips off its tutoring content providers!!!!!!! Ewww. What creeps! These creeps don't do anything but let the website roll in the money.

September 29, 2018

I'm glad someone noticed what I've been feeling all along. Senior tutors have understood this system loophole and they can write crap, give wrong answers or just write one sentence especially for MCQs (multi choice questions) and get away, be paid (system selection for being a senior)leaving aside a very good answer given by a relatively new tutor and complete dissatisfaction for a new tutor

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1 Review

Excellent



December11, 2017

I love course hero, i can have ideas, corroborate them and have new knowledge. I love the page because i can have more information of my homework.

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1 Review

Got autobilled and they refunded me without issue



November16, 2017

I had a great experience with getting a refund after getting billed for my yearly subscription. I have not used their service for over a year and some companies are a real pain in the butt in situations like this; Coursehero.com wasn't.

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out of 3 People Found This Review Helpful
1 Comment
June 03, 2018

Oh, Really?????? Just you???? What about all of those other people who are complaining all over the internet????? No refund for me? Huh?

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