I have had Constellation/Startex for maybe 12-15 yrs and I will be terminating by service in a week.
During those years of service, I was always on a fixed rated until this year. I didn't know I was on a variable rate until I got my last two bills (they were very high) and I got an email warning from them telling me to switch to a fixed rate. Wow, what a rate that was.
So anyway, it seemed a little underhanded all of a sudden I'm on a fixed rate. I guess maybe I signed that contract without looking if it was fixed or variable. I was a good and loyal customer until this.