Constellation Energy Reviews

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Constellation Energy Customer Reviews

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Poor customer service
October 28, 2022
I knew constellation energy bought out another company and changed the account number, I was able to pay my bill through the old website. They changed the account number without letting me know. When I called the customer service was hit and miss. The billing department gave me the new account number but when asked about why the change? She said its a different department. So I had to go online and talk to an agent and the site kept resetting the information or claim something wasn't filled . The agent said someone would call to assist and when I got through they said you need to call to get removed from the call service

Check close when signing or renewing contract
August 4, 2022

I have had Constellation/Startex for maybe 12-15 yrs and I will be terminating by service in a week.

During those years of service, I was always on a fixed rated until this year. I didn't know I was on a variable rate until I got my last two bills (they were very high) and I got an email warning from them telling me to switch to a fixed rate. Wow, what a rate that was.

So anyway, it seemed a little underhanded all of a sudden I'm on a fixed rate. I guess maybe I signed that contract without looking if it was fixed or variable. I was a good and loyal customer until this.

Poor customer service made me switch back
August 12, 2021

I began the application on 5/18/21 to switch suppliers from Eversource in Connecticut. I applied on line, and granted I may have made a couple of typos, but I got calls at least 4 times saying that there were problems with the submission which I had gone over to confirm details at each call.

Here it is 8/12/2021 and although I got a voice message that the switch over was going to be active on 8/2/2021, that didn't happen. I just switched back to Eversource which ended up being cheaper anyways. Constellation employees need better training. Based on customer service, I wouldn't recommend

It's a SCAM!
February 25, 2021
It's a scam- offering low therm but applying a larger multiplier- therefore my .38 cent per therm is not .38 (like my old company) but 1.5 which amounts to .57 cents per therm. What a bait and switch... DO NOT RECOMMEND!!