Constellation Energy Reviews

You may also be interested in
Constellation Energy Customer Reviews
-
Sort Reviews By:
Poor customer service
Check close when signing or renewing contract
I have had Constellation/Startex for maybe 12-15 yrs and I will be terminating by service in a week.
During those years of service, I was always on a fixed rated until this year. I didn't know I was on a variable rate until I got my last two bills (they were very high) and I got an email warning from them telling me to switch to a fixed rate. Wow, what a rate that was.
So anyway, it seemed a little underhanded all of a sudden I'm on a fixed rate. I guess maybe I signed that contract without looking if it was fixed or variable. I was a good and loyal customer until this.
Poor customer service made me switch back
I began the application on 5/18/21 to switch suppliers from Eversource in Connecticut. I applied on line, and granted I may have made a couple of typos, but I got calls at least 4 times saying that there were problems with the submission which I had gone over to confirm details at each call.
Here it is 8/12/2021 and although I got a voice message that the switch over was going to be active on 8/2/2021, that didn't happen. I just switched back to Eversource which ended up being cheaper anyways. Constellation employees need better training. Based on customer service, I wouldn't recommend