CloudPets Reviews

CloudPets
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About CloudPets

CloudPets, found online at CloudPets.com, is a new type of stuffed animal toy made for kids with the goal of connecting them with their loved ones who may be away or unable to see them all the time. 

How Does It Work?

According to their website, the goal of CloudPets is to make sure that relatives and friends can leave messages for your child using a mobile application that are then replayed through a speaker in their CloudPet. 

The only people who are able to leave your child a message are those who are invited by you to do so, and the website says that their mobile application includes parental controls. When a message has been left for your child, the red heart on their animal will begin to blink.

After they have listened to their message, your child can record and send their own message using their CloudPet, as long as their pet is positioned within 30 feet or 10 meters of a smart device that has the app installed and has been paired with your child’s pet. 

Mobile Options

The website says that their free mobile application that pairs with the Cloud Pet is compatible with: 

•    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, 
•    iPad with Retina Display (iPad 3 and 4), iPad Air, iPad Air 2
•    iPad Mini, iPad Mini with Retina Display (iPad Mini 2 and 3)
•    Samsung Galaxy Note 3
•    Samsung Galaxy S3, S4, S5, S6
•    HTC One M7, M8
•    Moto G (1st gen)
•    Nexus 4, 5, 6, 7 (2013), 9

And may be available on more devices in the future. 

Cost/Price Plans

Currently a single Cloud Pet is available for $39.99 plus $6.99 in Processing and Handling, and customers have a choice of four different options including a Brown Puppy, Black Kitty, Brown Teddy, or Blue Bunny. As mentioned above, the mobile application that pairs with your Cloud Pet is free to download. 

Refund Policy

The website says that all products are available to be returned within 30 days of the purchase date for a full refund of the purchase price less the cost of Processing and Handling as long as you return the product via USPS, including your complete name, address, telephone number, and email address inside the return package.   

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 844-782-6108. At this time this is the only contact information that is provided. 

Reputation

Unfortunately this product receives mostly mixed reviews and the complaints that are currently associated with CloudPets are fairly serious. While of course there are the odd problems with shipping and Customer Service, the big issue appears to be with their mobile application.

As mentioned above this application is not designed to work with all smart phones or all mobile devices, but it is also described by many angry customers as far too big to download to their mobile devices, or big enough that when they do successfully download it, it takes an amazing amount of space.

Customers have reported that their mobile app is very poorly rated for this problem, and the fact that once it is successfully installed there are other issues which have been reported. Because of this, customers who are considering this purchase may want to look at the reviews for the app or even consider attempting to download it for themselves before making their purchase. 

Competitors and Alternatives?

There are many different toys available that offer the ability to replay pre-recorded messages to kids, but certainly with the explosion of the mobile app industry, a surplus of toys that offer the same or similar actions to the CloudPets are not far off.   

If you have any experience with this company or their products, please leave your CloudPets reviews below.

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