ChicNico.com is the online home of ChicNico, an online clothing boutique that says their goal is to help women have a place to find the latest and most fashionable clothing so they are always on trend.
How Does It Work?
According to their website, ChicNico is a global online store that works hard to provide their customers with high quality clothing and fashionable accessories. They do this by scouring the newest and trendiest clothing from “the high-streets of New York, Paris, London, Shanghai, Tokyo” and all at a good price.
Customers can use this website the same way they use all other online retailers. You can look through their inventory by category, including Swimwear, Accessories, Clothing, Lingerie, and more.
When you look through the items available in each category, you’ll see the traditional retail price listed for each item next to the price that ChicNico is charging, so you will know exactly what kind of a discount they are offering you.
Though this company encourages their customers to create an account on their website before they buy their items, customers do not have to do this if they don’t want to. All purchases can be made as a guest.
As an online clothing store, this ChicNico sells a wide variety of products and items, making it difficult to quote a single or static price range, especially when you take into account any sales or promotions which may take place over time.
ChicNico says that they welcome returns and exchanges from their customers who are unhappy with what they have purchased, as long as the item is returned within 30 days of receipt and are unworn, unwashed, and have labels still attached.
Beyond these basic details, however, the Refund Policy is vague and confusing. The website says that returns will not be accepted without recognition for Customer Service, but they don’t explain how or when you should go about getting this “recognition” from Customer Service. In addition, the website says that returns will be given a refund ranging between 100% and 60% of the price you paid for the item, but they don’t explain what criteria will be taken into account to determine the refund you are given.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] or by using their website’s Live Chat feature whenever it is available.
Unfortunately this company doesn’t have very many customer reviews at this time, making it difficult for prospective customers to know whether or not this is a retailer they would like to purchase from. In addition this company has a questionably vague Refund Policy that makes it difficult to determine whether or not you could successfully get a refund if you were unhappy with what you’ve ordered.
Customers who want to try this retailer for themselves should make sure to order something small and affordable to ensure that they are not out a lot of money if you are unsuccessful at requesting a refund.
Competitors and Alternatives?
There are many, many other online retailers for women’s fashions online, including those that sell swimsuits, casual clothing, work appropriate clothing, and anything else you could want, so if you are unable to find what you need at ChicNico, you will very likely be able to find it elsewhere.
If you have experience with this company or their products, please leave your ChicNico reviews below.
67 ‘ChicNico’ Reviews
First saw this company advertised on Pinterest. Their clothes looked very cute so I gave them a shot and ordered four things. When I got the items, they were very cheaply made and I proceeded to return them. That’s when the fun began.
First the return policy is absolutely a nightmare when you actually try to use it. Second, you have to send the clothes BACK TO CHINA! (No, I am not making this up.) Third, you have to say the clothes don’t fit, because if you say they are simply cheap, they won’t refund your money. Fourth, they try to deny your credit, even if you do spend the money to ship the clothes back by saying they never received the package. (I mean YOU try to prove they got their package. Good luck with that!)
I finally just had my bank reverse my credit card charge. I had to show them the USPS return info. Chicnico contacted them a few weeks later about the reversal, but I have all my documentation showing I followed all their steps so I am fairly confident the reversal will stand.
Takeaway. I will never, ever order another thing online without understanding their return policy and reading user reviews first. I will never, ever order another thing online when the company is based out of China.
This lesson cost me $30 to return the items to China, but lesson learned. Looking back, I believe Chicnico is a giant scam because I believe most people won’t go to all the effort to send back the junk they sell or if they do, Chicnico just denies the refund. I believe they should be put out of business.
I ordered two sweaters in September of 2018 paid for them but never received them, they stated they finally shipped November of 2018 and then they did not put a street address on my order but they did take my credit card payment.
Have had no luck in getting any response from them for a refund or to get the product. DO NOT BUY FROM THEM.
No ratings! Quality is terrible, items does not look like pictures.They should be removed from the internet!
Can I rate it less than 1???? I ordered two cardigans. I ordered them about a month ago and received them a couple of days ago. What an absolute shock. They looked so cute on the website and on the models. Neither sweater had labels indicating size, type of material and care instructions. One had a label that said "Made In China".., the other nothing... (I'm wondering if that has happened to anyone else.) Also wondering if anyone else has tried to return their purchases. I have been emailing them requesting a full refund on the sweaters and shipping charges because I feel they are defective. So far, I have not been able to get them to agree, but I'm going to explain my situation again... So far, very poor customer service. I should have read these reviews before I ordered.
Received my three sweaters and three camisole tops in the mail yesterday and what a colossal disappointment. The fabric was cheap, the clothes were not well put together, all of the sizes were different even though I ordered the same size for everything, and they draped in the most unattractive way. One camisole top was long in the back and went half way up my midriff at the front, another camisole top billowed out like a hot air balloon, and the third was cut in an odd way and stitched together so that it wouldn’t fit anyone properly. Nothing that was sent was even close to what it looked like in the photos and none of the clothes were well constructed. Also, I paid in US $ but later noticed that everything was shipped from China. I feel silly for not having read all the terrible reviews online for this company first. Sounds like there’s no refund option either unless you want to spend a bundle shipping it back to China. What a huge waste of money. Never again.
Poor quality cardigan - pity I hadn't read reviews beforehand, and camisole top size medium fits my friend's child. Will never shop with this company again and. AVOID!!
I bought a sweater, and yes I agree, it would fit a child maybe.
It does NOT drape like the picture shows. Their pictures for sure is 100% better than what I received.
I guess I can forget about returning, after reading the reviews.
I will NOT order from them again.
I bought a sweater from them last fall. It was NOTHING like the photo. It was tiny & smelled like chemicals. Shame on me - I didn't check them out online before I ordered. If I had read their return policy, I would've known they were from China and there would be no way to return the item. Since this happened, I always read the return policy to see where the company is. NO MORE BUSINESS WITH CHINA!!!