Chewy.com is the online home of Chewy, a company that says they were made by pet parents and for pet parents in order to help you find all the special things you need for your pet when you need them.
How Does It Work?
Chewy.com says that they believe that being a pet parent is one of the best things in life, because their entire company is staffed by people “with a serious passion for helping pets” who want to help other people who love their pets find all the food, treats, and other “good stuff” they need to keep their pet happy.
Customers are invited to look through their products and inventory by choosing Shop by Pet, including Dog, Cat, Fish, Bird, Small Pet, or Reptile, or you can Shop by Brand, including Arm & Hammer, Frontline, Miracle Care, Pedigree, and more. They also offer a special section of their website called “Today's Deals” which is dedicated to the special discounts and promotions they are offering on that day.
Their website says that they have warehouses all over the country which can ship your orders directly to your door, ensuring that you receive the freshest, highest quality products. They have more than 18,000 items in stock and ready to ship.
Finally, they say they completely understand that their customers will have questions about their products sometimes, which is why they work directly with the brands they sell to ensure that their Customer Service team can answer any questions about their products that you might have.
Because this company sells so many different products, there is no way to quote a single or static price range for what you will find on this website. However, they do say that if you order a product and set it up for auto shipping in time increments of your choosing, that you can actually save up to 20% off the traditional retail price.
Chewy.com says they want all of their customers to be happy, so they offer people a 365 Day Refund Policy. This means that all the products you order from their site are eligible to be returned with 365 days of the purchase date, as long as the product is not used or expired, is in the same condition you received it, and is in the original box and/or packaging. If you can meet these requirements, Chewy.com will pay for your return shipping and issue you a full refund.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-672-4399, by submitting them directly to their website through their Contact Us link, or by using their website’s Live Chat feature whenever it is available.
This company appears to actually have a really excellent reputation online at this point, with the vast majority of their reviews coming from customers who report being happy with their whole experience when they have ordered from this company. However, there are some complaints from customers who have reported that their estimated shipping dates are not always reliable. That can be extremely frustrating when you have ordered a product for your pet that you needed by a certain date, so it should be kept in mind when working with their website.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your Chewy.com reviews below.
10 ‘Chewy.com’ Reviews
Ordered for the first time and the products never shipped. Shipping label was just created and never sent. I was set up for automatic orders and was told it will take 3-5 days for a refund.
My two chihuahuas are finicky eaters. I struggle all the time to find something they like and will eat. I ordered the peach pig jerky from you for the first time a few months ago, and thus was how the monsters were created. They will now refuse to eat their dinner unless I give them the pig jerky FIRST! In a battle of wills, they always win. They cannot get enough of this stuff and would probably be perfectly happy having pig jerky for every meal instead of an after dinner treat, (which is now their before dinner treat). Thanks Chewy, at least they’re happy. LOL.
this company sometimes doesnt deliver my food it gets "lost on the truck" thus I have to wait an extra day to recieve ...I placed an order yesterday for 1 order of food instead they deducted two times the same amount... chatted with Ashea W and then her supervisor Ambra M at 2:30 am this morning attached a file to show them and recieved no assistance , spoke with David M at 6:03 this morning (I have screen shots) another rep very unprofessional , no knowledge so I have to fight for my money back ,Chewy is turning into a scam and I really hope people stop ordering from them. I deleted all of my autoships and just going to my vet for the food this way I know i'm not being taken and I have food at hand
My dear little Daisy is a cat! As soon as I order a case of her favorite food...she stops eating it! I decided to cancel the automatic refills because my inventory was backing up...Chewy understood! No pressure, no guilt! In fact they even asked for a picture of my finicky feline, and a few months later...here comes a painted portrait. Great PR! You can be sure that no matter what my Daisy decides to eat, I will order it from Chewy. The delivery service is fast and is it ever nice to get those heavy buckets of litter delivered right to my door!!
August 24: Ordered critical meds for my pets
August 29: Still have not received anything. Called. Chewy rep says "Meds are shipped today"
Sept 2: Still nothing. Called. Chewy rep says "Meds not shipped; Still waiting for approval from your vet"
It's Labor Day weekend so that will not happen until Sept.4
Sept 4: Checked with vet and here is the real history:
Aug. 24: Chewy received meds order over the weekend
Aug. 26: Chewy called in the meds over the phone Vet was clear they do not do VERBAL prescriptions [that should have been obvious!]
Aug. 27 AM: Chewy sent a faxed request for prescriptions; Vet approved and faxed back
Aug. 27 PM: Chewy said they did not receive fax; Vet faxed again prescription a 2nd time
[Saw proof of fax so Chewy did get the faxed prescription 2x on Aug.27]
>> but nothing happened. Chewy does not ship.
Aug. 29, when I called: I'm told "meds are shipped" but they are not!
Sept 2:, when I called: "No, meds are not shipped; waiting for approved prescription from Vet"
That's when I cancelled my order with Chewy.com and ordered at VetRxDirect which process my pets meds orders in less than 1 day.
In the mean time I scramble to bring cat to Emergency Vet to get emergency meds to tie me over during Labor Day weekend before receiving shipment from VetRxDirect. I blame Chewy and consider they should reimburse urgent pet care I had to pay because of their incompetence
DON'T BUY MEDS AT CHEWY.COM
THEY WILL LET YOU PETS DIE BEFORE SHIPPING THE ORDERED MEDS.
Buy instead at VetRxDirect which are more efficient and care about ensuring critical meds get to your pets fast.
Chewy is fabulous; perfection in a site and products. I have 3 cats and at my ripe old age of 71, sometimes it's hard for me to lug home all those cans and bags of cat food. That stuff is heavy! Along comes Chewy and the site is so easy to navigate, so easy to find what you need, has the best prices, and is like a jet plane on delivery. There is just no way to beat it and they have saved me many times. I honest give real thanks for the day I found them and can't even count the number of people I've told. They are wonderful! Thank you, Chewy, from the bottom of my heart. My cats thank you, my back thanks you, and my purse thanks you!
At times I order food for pets later than I should, when I only have a few days supply remaining. I have received shipments almost next day, usually it comes the second day, less than 48 hours after I ordered it. They have 24/7 chat so if you forget to order or want to stop an item from being sent, you can contact them immediately. They were also good when I was away from home for a long period of time. My dog was at another home and it was easy to temporarily change the address of shipment online. They do a nice job.
As an older, retired couple, we have been using Chewy.com for over a year (everything comes directly to our front door & no more lifting and carrying & lifting & carrying & lifting & carrying from shelf to cashier to car to home). As promised, our cat food & kitty litter always arrive in the 2 day window. Once Fed Ex lost the kitty litter box and Chewy initiated a new order that same day & it still arrived in 2 days. I had emailed Chewy about the kitty litter (Dr. Elsey's Kitten) because our kitty has terrible sinus infections ($300 vet's antibiotics) and this litter really is 100% dust free and keeps his sinus healthy (!!), and Chewy customer service emailed back that everything was taken care of and would I send pictures of my kitty ... I DID!! A couple months later, as an amazing unexpected wonderful surprise (!!), Chewy had commissioned a pet portrait for us of our little kitty. WOW!! Great products; better price than the big box stores; unequaled customer service (a real person on the phone immediately!); and now, a portrait of our furbaby. This company is OUTSTANDING! These people CARE !!!