Chewy.com is the online home of Chewy, a company that says they were made by pet parents and for pet parents in order to help you find all the special things you need for your pet when you need them.
How Does It Work?
Chewy.com says that they believe that being a pet parent is one of the best things in life, because their entire company is staffed by people “with a serious passion for helping pets” who want to help other people who love their pets find all the food, treats, and other “good stuff” they need to keep their pet happy.
Customers are invited to look through their products and inventory by choosing Shop by Pet, including Dog, Cat, Fish, Bird, Small Pet, or Reptile, or you can Shop by Brand, including Arm & Hammer, Frontline, Miracle Care, Pedigree, and more. They also offer a special section of their website called “Today's Deals” which is dedicated to the special discounts and promotions they are offering on that day.
Their website says that they have warehouses all over the country which can ship your orders directly to your door, ensuring that you receive the freshest, highest quality products. They have more than 18,000 items in stock and ready to ship.
Finally, they say they completely understand that their customers will have questions about their products sometimes, which is why they work directly with the brands they sell to ensure that their Customer Service team can answer any questions about their products that you might have.
Because this company sells so many different products, there is no way to quote a single or static price range for what you will find on this website. However, they do say that if you order a product and set it up for auto shipping in time increments of your choosing, that you can actually save up to 20% off the traditional retail price.
Chewy.com says they want all of their customers to be happy, so they offer people a 365 Day Refund Policy. This means that all the products you order from their site are eligible to be returned with 365 days of the purchase date, as long as the product is not used or expired, is in the same condition you received it, and is in the original box and/or packaging. If you can meet these requirements, Chewy.com will pay for your return shipping and issue you a full refund.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-672-4399, by submitting them directly to their website through their Contact Us link, or by using their website’s Live Chat feature whenever it is available.
This company appears to actually have a really excellent reputation online at this point, with the vast majority of their reviews coming from customers who report being happy with their whole experience when they have ordered from this company. However, there are some complaints from customers who have reported that their estimated shipping dates are not always reliable. That can be extremely frustrating when you have ordered a product for your pet that you needed by a certain date, so it should be kept in mind when working with their website.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your Chewy.com reviews below.
14 ‘Chewy.com’ Reviews
I received a notice that my auto ship for 2 cases of RX dog food had been delivered and was left at the garage door. I am always home and knew the order had not been delivered and continued to look prior to calling the company. Chewy rep was so kind and researched to see what had happened. There was a problem in researching the tracking at the time, so she immediately ordered a replacement shipment at no charge. She also credited me a few cans in case I had to purchase any before receiving the new shipment. Now that’s what I call 5 star customer service.
Satisfied Chewy customer
I've had good luck with deliveries and auto-shipments. I had a complaint about a "pet" cover for my chair and they gave me a refund.
I placed a order on 11/30/2019 in which it showed all items were in stock and here it is 5 days later and it still hasn't shipped! Yet, they claim 1-2 Day Shipping. They're giving me a story saying it due to bad weather. Oh, I hadn't heard that Florida is having a Blizzard. Offering me a $15 discount on my next order placed by 3/31/2020. Well, I won't need to place another order by that date!.. Screw Chewy and I'm cancelling my order and taking my business where it is appreciated
I purchased an item and received it, when I went back to buy the same item, the price had increased 100%. Their staff are trained to explain price increases as "Fluctuations" obviously management has given them talking points to deal with questions regarding their scams.
Chewy has done everything possible to make people believe they really care about your pets. They don't. It's all part of their gimmick to make people believe they care. The only thing upper management cares about is profit.
Ordered for the first time and the products never shipped. Shipping label was just created and never sent. I was set up for automatic orders and was told it will take 3-5 days for a refund.
My two chihuahuas are finicky eaters. I struggle all the time to find something they like and will eat. I ordered the peach pig jerky from you for the first time a few months ago, and thus was how the monsters were created. They will now refuse to eat their dinner unless I give them the pig jerky FIRST! In a battle of wills, they always win. They cannot get enough of this stuff and would probably be perfectly happy having pig jerky for every meal instead of an after dinner treat, (which is now their before dinner treat). Thanks Chewy, at least they’re happy. LOL.
this company sometimes doesnt deliver my food it gets "lost on the truck" thus I have to wait an extra day to recieve ...I placed an order yesterday for 1 order of food instead they deducted two times the same amount... chatted with Ashea W and then her supervisor Ambra M at 2:30 am this morning attached a file to show them and recieved no assistance , spoke with David M at 6:03 this morning (I have screen shots) another rep very unprofessional , no knowledge so I have to fight for my money back ,Chewy is turning into a scam and I really hope people stop ordering from them. I deleted all of my autoships and just going to my vet for the food this way I know i'm not being taken and I have food at hand