Chemist Direct Reviews

Chemist Direct
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About Chemist Direct

Chemist Direct, found online at, is an online store that says their mission is to keep everyone in the best of health and ready for whatever life may have in store for you.  

How Does It Work?

According to their website, Chemist Direct prides themselves on providing the things you need for your whole household, including those that are managing the needs of children, elderly relatives, your partner, or your pet! 

Their website promises that they have carefully selected the products on their website to make sure everything has a proven healthcare benefit. They also offer their customers Pharmacy Services where customers can use their Online Doctor or can send them prescriptions written by your primary care physician.  

Customers who are interested in looking through their current inventory can go to their website and search by category, including Medicines, Healthcare, Mother & Baby, Vitamins, Toiletries, Travel Shop, Skincare, For Men, Pets, Offers, and Prescriptions. 

Their website does say that they also offer their customers the ability order items in bulk, which will result in significant savings for their customers. 

Cost/Price Plans

Because this company sells such a wide variety of products at this time, there is no way to quote a single or static price range for the items you may find here, especially with the rate they add new products to their website, or when you consider sales and promotions they may have throughout the year.  

In addition, if you are using this website to purchase prescription medications, individual insurance coverage will also impact the amount of money you will pay. 

Refund Policy

Their website does say that their customers are welcome to return their purchases within 14 working days in order to receive a full refund of their purchase price. In order to arrange your return, you will need to contact their Customer Service team by completing the form on their Contact Us page within 14 business days of the date of delivery. 

Unfortunately they are unable to accept returns for perishable items, unsealed items that came with a protective seal, or medicinal products or services that are dispensed with a prescription or are available under an NHS agreement. 

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 0121 541 1800 or by submitting them directly to their website through their About Us page and their Contact Us link. 


This company appears to receive mixed reviews at this time, with many customers reporting that they were very happy with their experience shopping at this website and the products they received. 

Customers that reported they were unhappy with this company and website generally appeared to have issues with delivery and said they were very dissatisfied with their Customer Service when they called to see what was going on with their order. 

This is something that customers will want to consider when deciding to order from this website; it may be best to begin to with an order that isn’t an important and time sensitive prescription.  

Competitors and Alternatives?

Companies that sell their customers personal care and over-the-counter medications and supplements online are very prevalent – customers should have no problem finding alternatives to this website for these products. Customers who are looking for a way to purchase their prescription medications online will have a little more difficulty, and will need to look for websites that are operated and regulated in their country of residence to find the best alternative for their needs.    

If you have any experience with this company or their products, please leave your Chemist Direct reviews below.

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