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About is the online home of Cheap Caribbean, a website which says that they are the ultimate resource for true beach lovers who are looking for a vacation that is less money, less worry, and more beach.

How Does It Work?

Their website says that they provide their customers with access to some of the best available deals on trips in the Caribbean, which can be found in their variety of categories including Nice Packages, All-Inclusive, Destinations, Resorts, Luxury, and Cruises. 

But this website says that they are not just a source for booking trips. They also offer their customers “in-depth content on hotel properties and destinations, insider tips, as well as authentic user reviews.” 

And customers who are unsure of where they should be traveling or what can be done on their trip should feel comfortable calling one of their US based call center representatives who has the ability to answer all of your questions and help you find the best deal for your needs. 

Cost/Price Plans

Using this website to research your trip or even to book your trip is free of charge, but of course the trip itself will have the posted cost as well as a deposit fee that must be paid immediately.   

Refund Policy

Considering the vast amount of situations that can come up and effect travel arrangements and plans, the Refund Policy at is actually very complicated. 

The simplest understanding of their policy is that the only trips where fees are actually available to be refunded are those which require the $29 deposit fee, unless the trip you have purchased requires a deposit and is still clearly marked as non-refundable. 

If you have purchased a deposit based travel arrangement and realized within the first 24 hours after booking that you must change or cancel your trip, you can contact the billing contact specified on your Payment Page to discuss the changes you need to make. 

However, if you decide after the first 24 hours that you must make changes to trip, the website has a long list of fees that you will be charged by the hotel and by the airline. 

Because of this strict and limited Refund Policy, customers will want to make sure that they purchase the available travel insurance to cover themselves if any circumstances come up that require them to change their travel plans. 

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-915-2322 or by submitting them directly to their website through the Contact Us link.


Unfortunately it appears that is suffering from a long list of complaints at this time, mostly due to issues with Customer Service. It appears that travelers who have had issues with the hotel or while traveling have tried contacting this company for assistance and essentially been told that there was nothing that could be done – including no offers of credit toward future trips. 

Most travel booking websites suffer from similar complaints, as the travel arrangement companies are somewhat limited in what they can do. However, there are even some reviews from customers who claim that contacted them after they had booked their trip and paid for it in full, and they were told that if they did not pay additional fees their trip would be cancelled. Customers who would not agree claim that their trips were then cancelled. 

Because does not respond to customer reviews, it is difficult to know the full story behind these complaints, but there are enough of these kinds of reviews to make prospective customers nervous about working with this company.   

Competitors and Alternatives?

There are many, many different travel booking websites available for customers who are interested in traveling to the Caribbean, getting all-inclusive resort deals, or going on cruises, so if you are uncomfortable using this website, there are many other competitors that will happily help you with your business. 

If you have experience with this company or their products, please leave your reviews below.

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