I purchased a charger on new year's day and within 30 minutes I realized that it was the wrong charger so I immediately called, but since it was a holiday the customer service department was closed, therefore I send an email asking them to cancel the order. I send two emails right after each other.
Four hours after the email was send I received an email that the package was shipped. Later that night I also received an email stating it was already shipped with usps, mind you it was a holiday so there was no way it could have been shipped as usps was closed that day. Daisy replied again to my email early next morning. Daisy has no form of customer service and is the rudest person ever.
After going back and forth with "Daisy" via email and calling her out on the fact that usps was closed the day prior and they should be able to cancel the order before it was picked up, she told me to call the customer service number later as she would see if the package had already been picked up. She wanted to refund me the money for the charger but not the shipping, again I must point out that the shipment could not have gone out as it was a holiday.
Also they are located in California and I am in Florida. My last email to her was at 10:47 am eastern which would have been 8:47am her time. To my understanding she was handling it, and would intercept the package before it was picked up. So when I received an email that night stating that I didn't call so she shipped the order, I was surprised. I just don't understand why it was still shipped after I made it clear that I wanted to cancel the order.
Daisy was just stuck on trying to send me another charger, but I didn't need another one. Just be ware that when you order a charger and you need to return it or need to cancel it, you will have a hard time returning the merchandise even though their website advertises that they will refund you your money. I would never order from this company again. And Daisy needs training on how to deal with customers.