CameraLends, found online at CameraLends.com, is a website and company dedicated to helping people rent the high quality photography and filming equipment you would need for any project.
How Does It Work?
First it is important that customers understand that CameraLends was recently acquired by another photography rental company called KitSplit, which is making current CameraLends members and those who were hoping to join CameraLends ask questions about how this acquisition will affect the CameraLends business.
KitSplit has worked hard to provide CameraLends customers with an understanding of how the merging of these two businesses will work. The first concern is whether current customers automatically switch over to being KitSplit customers, and the short answer is yes, but the longer answer is slightly more complicated.
Some customers will need to answer additional questions to complete the KitSplit vetting process, which the website says is slightly different than the process used by CameraLends. In addition, some regions of the country that used to be serviced by CameraLends are currently in “beta mode” while KitSplit is preparing to officially launch in these areas.
But while KitSplit understands that this is potentially frustrating for previous CameraLends members, there are benefits that members will get from this merger as well. Benefits include insurance on camera gear up to $100,000, as well as delivery options in certain urban and metropolitan areas.
They also offer concierge services seven days a week, where their concierge will take a list of equipment you have submitted to them and they will find it all for you. Finally, the most obvious benefit of this merger is the expanded market of these companies, so more customers will have more access to more equipment.
While the owner of the equipment always gets to set the rental prices, they suggest to their members that they set the rental price for their gear at around 2-5% of what it would cost to replace the item in question, and owners can always look at similar equipment listed on their website to use as a pricing guide.
The KitSplit website is free to join and has no membership fees, however, nor does it charge people to list their equipment. They will charge a 15% service fee to owners and a 5% service fee to renters. These service fees cover the cost of their website operations.
KitSplit.com does offer their customers a Dispute Resolution process if there are any issues between owners and renters, and each case will be evaluated on an individual basis to determine the most appropriate outcome. The website says that there are times when this outcome will include a refund of fees paid, but as mentioned above these cases will all be handled individually.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 254-307-7548, by email at [email protected], or by using their Live Chat whenever it is available.
In general it appears that KitSplit receives positive reviews from many different technology and photography blogs, and their website does encourage all members to take part in a ratings system that provides both renters and equipment owners with reviews regarding their professionalism and peoples’ willingness to work with them again.
Some formerly established CameraLends customers may be frustrated with having to go through the transition process as these two companies officially merge, but it appears that this merger will hopefully offer more benefits than problems once the process is complete.
Competitors and Alternatives?
Actually, there has been a growth in the popularity of websites that allow you to rent camera equipment, specifically because this equipment can be so cost prohibitive for many people to purchase when they are beginning or expanding their careers. Other rental websites include Flaminke and BorrowLenses.com.
If you have experience with this company or their products, please leave your CameraLends reviews below.