Cabinets.com states they are the largest online retailer of Made-in-the-USA assembled cabinets and one of the country’s fastest growing resources for all of your kitchen needs.
How Does Cabinets.com Work?
According to their website, most people don’t really know what they are getting into when they begin the process of remodeling their kitchen and must shop for kitchen cabinets.
Many of the available options are either high quality and extremely expensive, or they are affordable and poor quality.
Cabinets.com began in 2009 as Kitchen Resource Direct, and one was one of the very first companies to sell kitchen cabinets online.
Now, they say their whole mission is to provide their customers with quality, competitively-priced cabinets as well as a large selection that is intended to meet all customer style and design needs.
Customers are welcome to contact their in-house design team for help and assistance on all their kitchen design and ordering needs, as well as to take advantage of their Free Sample Door Program which allows customers to pay a deposit for each door they want to examine in person, in their own home, and ship it back at no charge when they are done.
The website does provide information on their cabinetry pricing, but all their prices will depend not only on the style you choose, but the size of your kitchen and any special specifications you choose to make.
This company does, however, offer their customers a Price Match Guarantee, which says that if you find a lower advertised price on similar-quality cabinets, they will match the price. This lower price must include the price plus shipping, handling, delivery, sales tax and sometimes even rebates.
When you contact Customer Service to take advantage of their Guarantee, you will need to be able to provide the competitor's details, including shipping, handling, sales tax, and delivery date in writing.
They will only match the price before you have placed an order; after you have placed your order, they will not match any lower pricing.
The website says that they do accept returns on hardware, Rev-A-Shelf accessories, and sinks, but unfortunately at this time they do not accept returns on any cabinets or cabinet parts.
If you do decide to make a return of any hardware or accessories that you purchase from this website, you will be responsible for paying return shipping and will need to pay a 20% restocking fee.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 877-573-0088, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
This company seems to have very positive reviews at this time and has a good reputation on home design websites like Houzz.com.
However, this company does not provide a Refund Policy on their cabinets, so customers will probably want to make sure that they take advantage of their free cabinet door sample policy to ensure that this is truly the product you want to commit to.
Competitors and Alternatives?
There are many other companies which promise affordable, high quality cabinetry which can be ordered from the internet, CliqStudios.com and others.
If you have any experience with Cabinets.com or their products, please leave your reviews below.
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