Cabinets.com states they are the largest online retailer of Made-in-the-USA assembled cabinets and one of the country’s fastest growing resources for all of your kitchen needs.
How Does Cabinets.com Work?
According to their website, most people don’t really know what they are getting into when they begin the process of remodeling their kitchen and must shop for kitchen cabinets.
Many of the available options are either high quality and extremely expensive, or they are affordable and poor quality.
Cabinets.com began in 2009 as Kitchen Resource Direct, and one was one of the very first companies to sell kitchen cabinets online.
Now, they say their whole mission is to provide their customers with quality, competitively-priced cabinets as well as a large selection that is intended to meet all customer style and design needs.
Customers are welcome to contact their in-house design team for help and assistance on all their kitchen design and ordering needs, as well as to take advantage of their Free Sample Door Program which allows customers to pay a deposit for each door they want to examine in person, in their own home, and ship it back at no charge when they are done.
The website does provide information on their cabinetry pricing, but all their prices will depend not only on the style you choose, but the size of your kitchen and any special specifications you choose to make.
This company does, however, offer their customers a Price Match Guarantee, which says that if you find a lower advertised price on similar-quality cabinets, they will match the price. This lower price must include the price plus shipping, handling, delivery, sales tax and sometimes even rebates.
When you contact Customer Service to take advantage of their Guarantee, you will need to be able to provide the competitor's details, including shipping, handling, sales tax, and delivery date in writing.
They will only match the price before you have placed an order; after you have placed your order, they will not match any lower pricing.
The website says that they do accept returns on hardware, Rev-A-Shelf accessories, and sinks, but unfortunately at this time they do not accept returns on any cabinets or cabinet parts.
If you do decide to make a return of any hardware or accessories that you purchase from this website, you will be responsible for paying return shipping and will need to pay a 20% restocking fee.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 877-573-0088, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
This company seems to have very positive reviews at this time and has a good reputation on home design websites like Houzz.com.
However, this company does not provide a Refund Policy on their cabinets, so customers will probably want to make sure that they take advantage of their free cabinet door sample policy to ensure that this is truly the product you want to commit to.
Competitors and Alternatives?
There are many other companies which promise affordable, high quality cabinetry which can be ordered from the internet, CliqStudios.com and others.
If you have any experience with Cabinets.com or their products, please leave your reviews below.
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Cabinets.com Customer Reviews
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Do Not Buy Anything From This Company
I have been dealing with them trying to correct issues for almost three months. You don’t save much money using them, but even if you did, you end up spending much more in the long run.
My kitchen was supposed to be done in mid-December. We’re in February and we’re not done. My contractor has (very understandably) moved on, so I have to hire a new contractor once I get all the replacements at an additional cost.
The cabinets I purchased, were not cheap. Roughly $24,000.
(LACK OF) CARE OF DELIVERY. It appeared as if the cabinets had gone through a war. My contractor said in over 30 years of business he has never seen anything like it. There was damaged to almost every cabinet
QUALITY CONTROL. In addition to the damages:
o A screw gun had been left in the lazy susan, which caused interior nicks and damage
o A large pantry cabinet was delivered that was not part of my order
o Five items were missing
o The sink cabinet was supposed to be a tilt front and it was not
o A pantry cabinet opened the wrong way
“WORKMANSHIP”. This is the biggie. Of about 35 cabinets, only two did not have issues. One cabinet was a different height on each side. The majority of cabinet doors are either different heights on the bottom and top, or the same on the bottom and top but a different width in the MIDDLE. The drawers are multiple widths and do not line up. Most of the larger doors are bowed. These measurements were off by as much as 1/4 of an inch in some cases.
Since there was an issue with the entire kitchen, I tried to speak to a supervisor in customer service, but I was told my only option was to document everything and submit pictures online. This was not a typical case of finding a few issues. There were too many to count. No one would talk to me. I have since written letters and left phone messages with multiple people at the company. Crickets.
So, I’m going to end up with a roughly $50,000 kitchen that I do not want to be in.
You can’t go wrong!!!
Terrible Customer Service
The buying process is quick and easy but beware if you have any problems with your order and try to have damaged or missing parts you may wait weeks or months for replacements.
Amazing cabinet design help
We just ordered our cabinets and I can’t wait to be able to install them. Working with designer Brooke Albright was amazing! We had to make a million changes, but she was nothing short of supporting, encouraging and patient from our initial discussion to what seemed like our millionth change.
Her patience was unending, and her advice or insights were always sound. She was such a joy to work with, each discussion with her left us feeling confident, encouraged and thankful for dealing with someone so knowledgeable and patient. She makes me wish we had another kitchen to renovate just to work with her on another project! She not only cared about the success of our kitchen, but we could tell she cared about us too! She’s definitely someone we’re going to keep in touch with.
I purchased 5 Maple Select Denmark Cabinet doors.
The door panels do not look like natural maple but the style and rails do. The panels have the same exact wood pattern on them and a grey hue. And the grey is so bad my professional painters cannot match the stain on the panels to look right either because of the opaqueness of the door panel. They look fake/cheap. When I contacted customer service for my issue I sent pics of all 5 doors showing the grey hue, the exact same pattern in the wood, and a stained one. They first told me it was what natural maple looked like and that's why the grey hue. But when I pressed the issue and asked about the duplicate patterns and told them my entire house had all maple in it with all the possible variations in my doors, cabinets, base, trim and even plywood on a bar they then changed the story and said I should have ordered a different door and that the one I ordered was stain grade.
The professionals that attempted the stain match who do this all the time knew the panels were not right and I sent pics to a decorator and she said to send them back.
Not Ready For Prime Time
Cabinets.com Read Prior to Ordering
I’d like to share my experience so that you can learn from my mistakes.
First off, the cabinets are STUNNING and amazingly high quality- they far exceeded my expectations for the price. I ordered the Shaker cabinets (a simpler style) in Storm grey stain. Beautiful! Can’t say enough about that. The price was also extremely affordable- and they beat all my local competitors by a large margin. The customer service was outstanding. I made several ordering mistakes (I’ll get to that in a minute). They were gracious to waive shipping costs and combine orders, which saved me more money. The lady that answered sounded as if she was working in person at a small company- which felt good.
These are custom made cabinets. So, they take a long time. It took 3-4 weeks to get to me, and then were custom delivered which took another week. Overall, I can overlook this for the price. They also do not take excess cabinets/pieces back. Again, custom build prevents this. I get it. Don’t love it, but I get it. Also in this category is the website. Don’t love it, but don’t hate it. It was challenging to find things, never did find out how to leave a review there, no search button and no install directions/tutorials. All of these things would make the website great. They also do not have true to life pics. You have to guess, or order samples (which I was too lazy to do).
Let me start by saying almost all of the bad is on me... I post it so you can learn from my mistakes. First off, READ CAREFULLY. The cabinets do not come with end skins- meaning they will be unfinished on the sides. This is unacceptable, so you must order these! Second, they do not come with any trim or crown moulding. You must order this. Order enough to make mistakes... I didn’t and had to re-order... twice. OUCH. Each time you re-order it takes another 2-5 weeks and lots of shipping costs. Frustrating. I ended up ordering the cabinets. Then the skins. Then the trim. Then extra stuff. Ouch, and embarrassing. (I also ordered another cabinet in there- because they were so amazingly gorgeous, I wanted the wine rack.) all in all, I cost myself about $500 in extra shipping. You can avoid this by PLANNING your entire project from the start, double checking for all trims and skins, then ordering a touch more than you need!!! You can also save this trouble by ordering with a representative- which I did not know.
Overall, stunning cabinets, good price. Order carefully and completely the first time and you will have cabinets you love, that are high end, for a long long time. After all is said and done, I would order again. I love my cabinets that much.
Shipping a problem!
We apologize for the inconvenience and understand your frustration. Our Deerfield assembled cabinets are made to order, allowing for many different product options and finishes. The competitor you are referring to sells RTA cabinets, which are imported and stocked for faster shipping. We also offer similar products; however, they are very limited compared to our semi-custom cabinets. Please know that we did everything we could to get these to you as soon as possible without compromising our production process. We will continue to work on improving our shipping lead-times while making sure we don’t sacrifice our quality. Thank you for your feedback.
We are in the process of shopping - so I can't really leave ANY honest feedback except to say the styles and colors offered are much greater than the other top rated places we have looked. Having done a custom kitchen in the past, ordering skins, fillers, crown, etc. is the norm. We are close enough that we will inquire when we use the free planner if we can pick them up rather than use the commercial shipper. Just wanted to make the point that nothing on here is out of the norm when you do a kitchen. (unless you are using big box stores and I'm pretty sure you aren't saving because they have a certain standard they want and the companies build specifically for them, so BE SURE!)
Oh, I am not happy to read THIS. Blaming Covid, our cabinets have now been in production for SEVEN weeks and I was told that they would not be complete before a total of NINE weeks. And then I will have to wait for shipping based upon a company's other plans? I have NO cabinets and NO sink at the moment based upon our expected arrival one week ago of our cabinets! I don't know about others, but I'm getting pretty tired of nearly every company using COVID as an excuse for poor customer service!