I have been dealing with them trying to correct issues for almost three months. You don’t save much money using them, but even if you did, you end up spending much more in the long run.
My kitchen was supposed to be done in mid-December. We’re in February and we’re not done. My contractor has (very understandably) moved on, so I have to hire a new contractor once I get all the replacements at an additional cost.
The cabinets I purchased, were not cheap. Roughly $24,000.
(LACK OF) CARE OF DELIVERY. It appeared as if the cabinets had gone through a war. My contractor said in over 30 years of business he has never seen anything like it. There was damaged to almost every cabinet
QUALITY CONTROL. In addition to the damages:
o A screw gun had been left in the lazy susan, which caused interior nicks and damage
o A large pantry cabinet was delivered that was not part of my order
o Five items were missing
o The sink cabinet was supposed to be a tilt front and it was not
o A pantry cabinet opened the wrong way
“WORKMANSHIP”. This is the biggie. Of about 35 cabinets, only two did not have issues. One cabinet was a different height on each side. The majority of cabinet doors are either different heights on the bottom and top, or the same on the bottom and top but a different width in the MIDDLE. The drawers are multiple widths and do not line up. Most of the larger doors are bowed. These measurements were off by as much as 1/4 of an inch in some cases.
Since there was an issue with the entire kitchen, I tried to speak to a supervisor in customer service, but I was told my only option was to document everything and submit pictures online. This was not a typical case of finding a few issues. There were too many to count. No one would talk to me. I have since written letters and left phone messages with multiple people at the company. Crickets.
So, I’m going to end up with a roughly $50,000 kitchen that I do not want to be in.