BuyHomeImprovements.com is a website that offers customers all the furniture, décor, and products they need for every room of their house, with more than 20,000 different products on sale.
How Does It Work?
The website states that they are the “perfect place” to shop for all your home appliances, furniture, décor, and more. In addition to having a large selection of items of available, the website also promises that they have the best staff in the industry.
BuyHomeImprovements.com says that their sales staff undergoes an in-depth training program for four weeks before they are ever able to handle their first customer. They are trained in how to carefully listen to their customers in order to determine what they are really looking for, so they can recommend the best products to meet their needs.
Customers are welcome to use their website the way they would any other online retailer, either by searching for a specific product using their website’s search feature or by looking through their inventory by category including Bedroom, Living Room, Baby & Kids, Decors, Dining Room, Lighting, Kitchen, Bath, Office, and Outdoor.
Since this company offers such a wide variety of products, there is no real way to quote a single or static price range for the products you can find here. However, the website does say that they offer free shipping within the 48 continental United States for both small and large items, though In-Home and White Glove Delivery will require an additional fee.
They also offer their customers a Low Price Guarantee, which states that if you are able to find a lower price – including Shipping & Handling and taxes – on an identical branded item with the same features from an authorized dealer, they promise to either meet that price or beat it.
The website does say that customers are welcome to return their purchase of almost any brand within 30 days of receiving your items. If you do return an item that was offered with free shipping, the original outbound shipping costs will be deducted from your refund, and the return shipping costs are always the responsibility of the customer. In addition, they do say that a restocking fee will be applicable, though they don’t state what level of fee.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 855-413-4908 or by email at [email protected]
Unfortunately it does not appear as though this company has very many customer reviews at this time, making it difficult for prospective customers to determine whether or not they would like to make their next purchase from here.
The Return Policy does have issues – customers who are hoping to purchase a large scale appliance who then realize it doesn’t meet their needs will likely be stuck with hundreds of dollars in shipping fees and restocking fees, making it difficult to go to another store and purchase the right appliance that actually does meet their needs.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your BuyHomeImprovements.com reviews below.
6 ‘BuyHomeImprovements.com’ Reviews
They kept telling me my order was back ordered and would ship next week for multiple weeks. I finally gave up and decided to cancel. It has been 4 weeks of calling, leaving voicemail's and emailing them with NO response. I have filed with my credit card to get my money back and will be reporting them to the Better Business Bureau. Ignore the positive posts on here. They seem to be fake accounts set up by this company to make them look decent but they are not a good company. They are a scam.
I think their customer service is a joke. Nobody answer the phone, ask for leaving a message and I did and no follow up call. My order should have been ship within 3-5 business days which were in stock (that's what their web site says) but I still waiting for info on my order. I will never do business with them and encourage everyone to do the same. I think this website is fake and beware..
Bought an office chair for my home office. Item arrived in three days, can't ask for more. Will definitely shop again.
Great products. Excellent quality. Great customer service. Shipping and delivery quick. Packaged so carefully. Design of Zuo office chairs is timeless. Amazing price too. Easy to put together- very ingenious construction. Matt was so friendly to talk to. I'm so glad I found Buy Home improvements. Good to know a reliable online merchant with awesome product lines. I recommend BuyHomeImprovements.com
I agree with Yana - this is a fake website! I placed an order with them on 3/1/16. Then called them a few days later to cancel because I had a feeling they were not legit. Man put me on hold for a few minutes and then came back and said my order had already shipped. When I checked tracking, yes indeed it now showed a UPS label had been created for it (which was done while I was on hold). However, now several days later, it still shows that UPS has not received my item. Phoney as they come!!! I will pursue this until I get my money back. DO NOT ORDER FROM THEM!
The website is fake. They do not ship orders and now I'm stuck with an open dispute for this transaction in my banking account. How could I ever think they were legit! I was probably too tired when I was making this order.