BuyHomeImprovements.com Reviews

BuyHomeImprovements.com
Based on 6  Reviews



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About BuyHomeImprovements.com

BuyHomeImprovements.com is a website that offers customers all the furniture, décor, and products they need for every room of their house, with more than 20,000 different products on sale. 

How Does It Work?

The website states that they are the “perfect place” to shop for all your home appliances, furniture, décor, and more. In addition to having a large selection of items of available, the website also promises that they have the best staff in the industry.

BuyHomeImprovements.com says that their sales staff undergoes an in-depth training program for four weeks before they are ever able to handle their first customer. They are trained in how to carefully listen to their customers in order to determine what they are really looking for, so they can recommend the best products to meet their needs. 

Customers are welcome to use their website the way they would any other online retailer, either by searching for a specific product using their website’s search feature or by looking through their inventory by category including Bedroom, Living Room, Baby & Kids, Decors, Dining Room, Lighting, Kitchen, Bath, Office, and Outdoor.

Cost/Price Plans

Since this company offers such a wide variety of products, there is no real way to quote a single or static price range for the products you can find here. However, the website does say that they offer free shipping within the 48 continental United States for both small and large items, though In-Home and White Glove Delivery will require an additional fee. 

They also offer their customers a Low Price Guarantee, which states that if you are able to find a lower price – including Shipping & Handling and taxes – on an identical branded item with the same features from an authorized dealer, they promise to either meet that price or beat it. 

Refund Policy

The website does say that customers are welcome to return their purchase of almost any brand within 30 days of receiving your items. If you do return an item that was offered with free shipping, the original outbound shipping costs will be deducted from your refund, and the return shipping costs are always the responsibility of the customer. In addition, they do say that a restocking fee will be applicable, though they don’t state what level of fee.   

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 855-413-4908 or by email at [email protected]

Reputation

Unfortunately it does not appear as though this company has very many customer reviews at this time, making it difficult for prospective customers to determine whether or not they would like to make their next purchase from here.

The Return Policy does have issues – customers who are hoping to purchase a large scale appliance who then realize it doesn’t meet their needs will likely be stuck with hundreds of dollars in shipping fees and restocking fees, making it difficult to go to another store and purchase the right appliance that actually does meet their needs.  

Competitors and Alternatives?

There are many other home stores which operate online in case customers cannot find what they need at this retailer, including Casa.com, Wayfair.com, and many others. 

If you have any experience with this company or their products, please leave your BuyHomeImprovements.com reviews below.

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6 ‘BuyHomeImprovements.com’ Reviews
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1 Review

Terrible Company



July23, 2016

They kept telling me my order was back ordered and would ship next week for multiple weeks. I finally gave up and decided to cancel. It has been 4 weeks of calling, leaving voicemail's and emailing them with NO response. I have filed with my credit card to get my money back and will be reporting them to the Better Business Bureau. Ignore the positive posts on here. They seem to be fake accounts set up by this company to make them look decent but they are not a good company. They are a scam.

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1 Review

Poor customer service



July9, 2016

I think their customer service is a joke. Nobody answer the phone, ask for leaving a message and I did and no follow up call. My order should have been ship within 3-5 business days which were in stock (that's what their web site says) but I still waiting for info on my order. I will never do business with them and encourage everyone to do the same. I think this website is fake and beware..

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1 Review

Faster delivery, I love it



April1, 2016

Bought an office chair for my home office. Item arrived in three days, can't ask for more. Will definitely shop again.

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Excellent Customer Service, I will Buy Again



March10, 2016

Great products. Excellent quality. Great customer service. Shipping and delivery quick. Packaged so carefully. Design of Zuo office chairs is timeless. Amazing price too. Easy to put together- very ingenious construction. Matt was so friendly to talk to. I'm so glad I found Buy Home improvements. Good to know a reliable online merchant with awesome product lines. I recommend BuyHomeImprovements.com

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March 29, 2016

You must be something who works for this company because it obviously a scam website. Please, no one believe what this person is saying.

April 01, 2016

Sarah, we appreciate the time you took to tell us about your recent order experience. It is always good to hear that we are providing you with the service you expected. We look forward to many future shopping adventures with you.

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1 Review

Fake Website



March7, 2016

I agree with Yana - this is a fake website! I placed an order with them on 3/1/16. Then called them a few days later to cancel because I had a feeling they were not legit. Man put me on hold for a few minutes and then came back and said my order had already shipped. When I checked tracking, yes indeed it now showed a UPS label had been created for it (which was done while I was on hold). However, now several days later, it still shows that UPS has not received my item. Phoney as they come!!! I will pursue this until I get my money back. DO NOT ORDER FROM THEM!

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March 29, 2016

Hi, did this ever get resolved? Did you ever get your product? I fear I am in same situation and can't afford to lose this money.

March 29, 2016

Hi, as I've already mentioned, I opened a dispute with my bank and in about a week the bank temporarily refunded the money pending further investigation. Right after that the product was finally shipped with Fedex from California to my address in NJ. I canceled my dispute as soon as I saw the product with my own eyes. I'm still not sure if I got the item just because of the dispute or maybe BuyHomeImprovements staff are simply unprofessional. I'm definitely not going to check again :) Good luck to you resolving this issue.

March 29, 2016

Maybe they did ship with UPS, don't remeber exactly but I also waited for the item to be shipped for about a week after label creation. When I contacted them about 2 weeks later after placing the order they told me there had been some kind of technical problem that made them skip my order and that the item was no longer in stock and I had to wait for another week or so. When I asked to cancel my order and threatened with a dispute in an email they chose not to respond.

April 01, 2016

Janet, Thank you for notifying us of this challenge. We're sorry about
the service you've been provided thus far. Since some of the items ship directly from our manufactures, the cancellation request was sent to our supplier, but they had already prepared the drawer desk for shipment via UPS, which was successfully delivered on 03/09/2016. We're sure we can restore your confidence in Buy Home Improvements. We look forward to hearing from you.

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1 Review

Do not buy from BuyHomeImprovements.com



January29, 2016

The website is fake. They do not ship orders and now I'm stuck with an open dispute for this transaction in my banking account. How could I ever think they were legit! I was probably too tired when I was making this order.

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March 29, 2016

Hi, did this get resolved? I fear I am in same situation. Did you get a refund? Get your product. This is horrible.

April 01, 2016

Yana. Thank you for notifying us of this challenge. We're very sorry about the little delay we had with FEDEX in the pickup process. We’ve glad that your order of the Upholstered Headboard was successful delivered. We appreciate your feedback and have taken steps to make sure this doesn't happen again to any of our customers. Our main focus is restoring your confidence in BuyHomeImprovements. Thank you for giving us the opportunity to address this problem for you.

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