Build With Ferguson, located at Build.com, is a company that states their goal is to help their customers with "Smarter Home Improvement" by offering a large selection of home goods, access to home improvement professionals, and other services.
How Does Build.com Work?
Build.com functions in a variety of different ways. Customers can use the website to search and purchase home improvement goods in many categories, like Bathroom, Kitchen, Lighting, Fans, Hardware, Appliances, Heating & Cooling, Tools, Outdoor, Flooring, and Sales.
Users can also find useful information on this website regarding popular Do It Yourself home improvement and remodeling projects.
Customers who have large scale projects or are frequently doing things around the house can sign up for their Rewards Program, which provides you with points for items purchased on their site.
The more points you earn, the more rewards you receive, such as free shipping options, discounts on future purchases, and much more.
Because this website provides such a large inventory and range of products, there is no way to quote a set price range for items you'll purchase at Build.com.
Build.com states that they will accept returns within 90 days of when the order was placed. There's no minimum value on returns, as long as returned items are in re-sellable condition, free from scratches and/or defects, has never been installed, and is in the original packaging with no writing or damage on the original packaging.
Clearance items are not eligible for return unless defective.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-375-3403 or by submitting them directly to the website.
Build With Ferguson does have some negative reviews from customers who say that their customer service team is not very helpful.
Most of these customers had experienced problems with the products they received or had to cancel their order for some reason, and reported having serious trouble getting assistance from Customer Service.
Competitors and Alternatives?
There are many other local hardware and home goods stores, like Home Depot and Lowe's, that provide customers with items and tools they need, as well as other online sources, like CasaGear.com.
If you have any experience with Build.com or their products and services, please leave your reviews below.
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