Build.com Reviews

Build With Ferguson, located at Build.com, is a company that states their goal is to help their customers with "Smarter Home Improvement" by offering a large selection of home goods, access to home improvement professionals, and other services.
How Does Build.com Work?
Build.com functions in a variety of different ways. Customers can use the website to search and purchase home improvement goods in many categories, like Bathroom, Kitchen, Lighting, Fans, Hardware, Appliances, Heating & Cooling, Tools, Outdoor, Flooring, and Sales.
Users can also find useful information on this website regarding popular Do It Yourself home improvement and remodeling projects.
Customers who have large scale projects or are frequently doing things around the house can sign up for their Rewards Program, which provides you with points for items purchased on their site.
The more points you earn, the more rewards you receive, such as free shipping options, discounts on future purchases, and much more.
Cost/Price Plans
Because this website provides such a large inventory and range of products, there is no way to quote a set price range for items you'll purchase at Build.com.
Refund Policy
Build.com states that they will accept returns within 90 days of when the order was placed. There's no minimum value on returns, as long as returned items are in re-sellable condition, free from scratches and/or defects, has never been installed, and is in the original packaging with no writing or damage on the original packaging.
Clearance items are not eligible for return unless defective.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-375-3403 or by submitting them directly to the website.
Reputation
Build With Ferguson does have some negative reviews from customers who say that their customer service team is not very helpful.
Most of these customers had experienced problems with the products they received or had to cancel their order for some reason, and reported having serious trouble getting assistance from Customer Service.
Competitors and Alternatives?
There are many other local hardware and home goods stores, like Home Depot and Lowe's, that provide customers with items and tools they need, as well as other online sources, like CasaGear.com.
If you have any experience with Build.com or their products and services, please leave your reviews below.
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Build.com Customer Reviews
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God help you if you need a refund
Just dont
This place sucks.
Ive placed 3 or 4 orders and every single one of them is a problem.
Products are damaged. Not shipping damage. Example. i ordered 4 edge pull handles(they are basically 90 degrees bent metal) . All 4 showed up stacked together. 2 were perfect and 2 were bent and had threads imprinted in the aluminum. Obviously sent out that way.
Another example. blum drawer sliders that had plastic adjuster tabs broken off but not in the box.
This last order. I ordered both blum and knape & vogt screws. 5 different part numbers. Not a single part number was blum or knape & vogt. And in fact all the screws were some made in china brand called quickscrews. Bait and switch.
I also placed an order then Immediately called back to add on one more part number and they would not add on anything so I told them to cancel the order so I could re-order everything together. Well, they never canceled the order. It showed up the day before the second order that were ordered 2 hours apart. Both from different shipping companies.
Be warned that if you call you better have two hours before you get off the phone because you'll be on hold that long
Avoid!!
I had an incredibly frustrating experience with Build.com. I purchased a bathroom vanity for almost $2,000, and while the box it came in looked perfect, the stone countertop was actually fractured. When I contacted Build.com about the issue, they first told me that I had missed the window for inspection, even though I was within their 90-day return policy. They then suggested I contact the manufacturer, but they no longer produced that model. When I went back to Build.com, they offered a measly 15% back as a store credit, which was far less than what it would cost to replace the stone top.
Despite trying to reason with their customer service team, they completely ignored my emails. It was a terrible experience and I regret not doing a chargeback on my credit card. I would not recommend using Build.com based on my experience.
Bad information
We ordered a shower door after contacting the company to make sure it would fit the width dimensions. They assured us that it would fit up to 32" and our opening is 31 1/2 inches.
Once it arrived, we installed it ( easy installation) only to find out it does NOT fit the door and is 1 inch shy. We contacted the company and they said they couldn't do anything about it despite having previously stated it would fit.
They said we had to contact the manufacturer. We did and they said that what we had ordered would not fit the opening size and that we could return it to the manufacturer ( we would have to take take it off , and ship it back at our cost, and by the way, the color ordered is no longer available for 3-4 months.
So, Build with Ferguson gave us wrong information and now we have a $430.00 door that we will have to jury rig to make it work. All due to being given wrong information. If they don't know they should have told us they didn't know.
Horrible shipping/return/customer service
Defective doors
Honestly this is the worst experience ever I purchased doors for my home which cost 602.00 each all the doors came broken. They sent a replacement and those were broken they finally came to pick them up after 60 days of it taking up room in my garage.
Now they billed me for the doors again and stated they never got the doors back. This is just unbelievable they are crooks beware reporting them to da office total fraud
Fraud, charging for item they don't even have
Stay away from this company as they are committing fraud in my view. I purchased a corner bath tub because it said they had 4 in stock. They charged my card 2700.00 dollars and gave me a tracking number from r& l. Said it was delivering last monday. I called r&l and they went to pick it up and there was no freight there. 12 days later still no tub and no info back from build, noland, or lindan whom both said they were taking care of it. I called back this morning to cancel and went on to ask how it is legal to charge for a product you don't even have.
Company you definitely want to avoid
I will give 0 rating if it is available. This is the worst company I had an online shopping experience with. I ordered a good shower head $500+. They shipped a used product - unbelievable. I have requested return. Totally a waste of my time.
Beware-used products
Don't use build.com - dishonest
why do people complain about this? nearly every online store (outside of the big wigs like Home Depot, Lowes, etc) fulfill orders this way. do you expect a smaller business to stock every single item in multiple variations, hoping to sell all their inventory in order to stay alive every season. if this bothers you, pay full price and shop the big wig stores. foolish!
Can't reach these people on the phone
wish I checked reviews before buying from this company! Customer Service or should I say getting them on the phone is a nightmare. They have no problem selling to you but if you need to do a return or check on return, you will be on hold forever!
On top of all my headache, they charged me for return label on a defective item and never advised me what my refund would be which was less than half of what I paid.
Don't Trust The Sales People
Build.con, I wish i had done some research before.
Impossible to communicate with them or get an order straight
Too long to write here but basically can't get a response to an order that was cancelled and refund never sent. Second charge on my acc't by them 7/15 - erroneous charge. Can't get anyone to respond even the owners.
Shame on this Company.
DO NOT BUY FROM THIS COMPANY!
BEWARE OF THIS COMPANY!!! I thought I was ordering a mini freezer. The cost was $926 after taxes and fees, but to my dismay when i opened the package it was the frame for a freezer.
I was completely dissatisfied as the price and even the profile site suggested that I was purchasing a whole mini freezer. What completely has me irate is when i called build.com to return the item they said I could not return it because this specific item does not take returns. I have no words to explain the dissatisfaction I have for this company and their return policy. Especially after spending close to a $1000 on a product that i was misleading into believing was a whole mini freezer and not just the frame for the freezer. DO NOT ORDER FROM THIS COMPANY!!
AVOID THIS VENDOR!!!
Mega run-around. It's too much to describe, but believe me, this company is to be avoided.
As others have stated, some of their customer service reps are untruthful. I accept blame for not reading their reviews before placing my order. It got to where every time I spoke with them, I was skeptical. Do yourself a favor and shop elsewhere.
On a positive note, a customer service rep named Travis tried to help, but the situation was too far gone before he got involved.
Custom builder with terrible build.com experiences
Wish I had seen this before I ordered. They are untruthful and incompetent.