Brilliance Diamonds, found at Brilliance.com is a website which describes themselves as one of the leading retailers of diamonds, engagement rings, and fine jewelry, using all conflict free diamonds and “manufactured in the United States by master jewelers.”
How Does It Work?
The Brilliance website says that in the twenty years since they were established, they have become a leading jewelry retailer where all their diamonds are hand-picked by gemologists and then manufactured in the US.
In addition, the website says they have the ability to walk their customers through the jewelry buying process with “clear, honest advice” to make sure that you make the best possible jewelry choice for yourself and your needs.
Like any other online retailer, this website allows customers to browse through their inventory in a variety of different ways, by the type of jewelry you wish to buy, by the style or the stone of the jewelry, or by using their educational guides to direct them toward the right piece of jewelry.
This website also offers their users the ability to create a Custom Engagement Ring, saying that they can have a designer look at an affordable price.
All you have to do is submit your drawings, sketches, or pictures of what you would like the ring to look like, answer questions regarding your preferred ring metal, center stone shape, and preferred price range, and then provide them with any additional notes about the design and ring.
Within a day or two, a representative will contact you about your piece to further narrow down the design options, and then you will be sent their computer renderings showing you what the ring will look like when it is done. To receive the renderings will require a design deposit from you, the cost of which isn’t clear.
As with any jewelry purchase, the price you pay will be a personal choice, and will vary greatly depending on the metal of the ring, the types and sizes of the stones you choose to have included in your jewelry, and whether or not you choose to pay for any extra features, like engraving.
The website does say that all products will receive Free Shipping, unless you request a Saturday delivery or an overnight delivery for a product priced under $2,000. And though it is mentioned above that extra features will incur additional charges, the website does say that their Custom Engagement Ring service is free.
The website does say that they provide a 30 Day Money Back Guarantee, which says that if you are not satisfied with your purchase, you are welcome to return it for a full refund or exchange. The website does provide detailed return instructions, but since customers must contact Customer Service for a Return Code, they can also ask for specific return instructions for their item at that time.
In addition, this website describes their Low Price Guarantee, which says that a customer who finds an item of identical size and quality at a lower price should contact them because they will beat that price, but the website is very clear that this policy is applied at their sole discretion.
Unfortunately, custom engagement rings, custom jewelry, and any other special orders cannot be returned or cancelled. Rings which have been resized cannot be returned, and design deposits and engraving fees will not be returned.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 866-737-0754, by email at [email protected], or by submitting them directly to their website through the Contact Us link.
Unfortunately Brilliance Diamonds seems to have very mixed reviews, without any real consistency in the reviews. Some customers claim that their customer service team and design team are very helpful and supportive, while others claim that they are difficult to work with and aren’t very helpful in resolving problems.
It appears that your experience will be dependent on who you speak with and what your specific issue is.
Competitors and Alternatives?
The online fine jewelry market has really expanded in recent years, with many different retailers offering online branches and even more jewelers existing solely online in order to reduce costs for their customers, including competitors like Brilliant Earth, Gemporia.com, and many others.
If you have any experience with Brilliance Diamonds or their products, please leave your reviews below.
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