Brideside, found online at Brideside.com, describes themselves as an online boutique intended to help brides and bridesmaids find everything they need for their coordinated dresses and accessories.
How Does It Work?
According to their website, Brideside was designed as a way to make it easy for brides and bridesmaids who live all across the country to coordinate and stay organized when planning their bridal party fashion.
They not only offer access to the bridesmaid options from more than 13 different well known bridal designers, they also provide their brides with the ability to create a Bridal Closet where her maids can see all of the options she has favorited and they can discuss them.
In addition, brides can work directly with Brideside stylists who will help them find the right styles and options that match the wedding day vision. Once the bride and bridesmaids have decided on a selection of dresses, Brideside also offers a “Try At Home” option.
This service allows you to order three different dresses to your home where they can be tried on for both size and style. Not every dress will be available in every color, but they will provide the appropriate color swatches in the package.
Finally, Brideside is not only available to brides and bridesmaids. Women who are looking for a very specific dress for an occasion can also use their free styling services to find the right dress for their needs.
Using Brideside’s Bridal Closet and their stylist services will be completely free of charge. Customers who would like to use their Try At Home service will be able to choose three different dresses, along with the necessary color swatches, for just $15. If you would like to add additional dresses, it will be $15 per dress that you add.
In addition, their website says that some of the designers that they work with will provide customers with a discount based on the size of the bridal party. Customers will need to reach out to Brideside by email for more information regarding which designers offer what policies.
Their website says that the “policy” at Brideside is to live up to their promise and make each customer happy. For this reason they manage each situation individually with the goal of “resolving problems quickly, respectfully, and fairly while keeping our customers happy.”
Brideside says that to start the conversation, they ask that customers contact Brideside about an issue within five days of receiving their dress, have their measurements ready, and be able to provide them with a picture of you wearing the dress.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 773-234-7187 or by email at [email protected]
This company appears to have excellent reviews and is highly recommended on wedding websites and through customer reviews as a wonderful option for brides and bridesmaids who live across the country and are trying to coordinate online.
Brideside does have some showrooms in certain locations across the country, and those reviews are more mixed in tone. While many people said they had wonderful experiences and loved the dresses they got here, other customers said that mistakes were made on their orders and that Brideside “didn’t feel any urgency” to correct these mistakes, even though the bridesmaids needed their dresses to be sent to them and altered by a certain day.
So it seems as though this company currently might be an excellent choice for online wedding shopping, but that in house customers might want to take extra care to look over their orders and make sure all the details are accurate.
Competitors and Alternatives?
As the wedding industry continues to grow and evolve, websites like Brideside with free planning services are beginning to become more common. Popular alternatives include Weddington Way, as well as retailers like The Dessy Group that offer certain benefits and features for bridal party planning.
If you have any experience with this company or their products, please leave your Brideside reviews below.