Brandless.com is the online home of Brandless, a new company that says their goal is to change the traditional grocery and drugstore buying experience by giving their customers better stuff for fewer dollars.
How Does It Work?
According to their website, Brandless is a company that wants to provide their customers with a full range of food and household products without something they call the BrandTax.
BrandTax is the hidden cost consumers pay for national brands. Brandless says that customers have been trained to believe that these brands and their costs are indicative of higher quality items, but this simply isn’t the case.
Brandless estimates that the average customer pays at least 40% more for brand name products comparable to their own, and sometimes the costs will be up to 370% more for beauty products. Brandless says that they have calculated the average BrandTax for all the items sold in their store and they will calculate this tax quarterly and your account will show you the money you have saved by shopping at their store instead.
Instead of worrying about branding and taxing, Brandless says that they want to create products that match their customers’ values, preferences, and at times requirements. Their website says that “where it matters our products are non-GMO, sometimes organic, fair trade, kosher, gluten free, no added sugar and more.”
And finally, Brandless says that they want to give back to their communities, which is why they have partnered with Feeding America, the nation’s leading domestic hunger relief organization. Each time you shop on Brandless, a meal will be donated.
As mentioned above, all items for sale on the Brandless website will be priced at $3.00. In some instances, this may be slightly more than you are used to in your local grocery store, but most of the time this price will be less, and often significantly less.
Their website also offers something they call their B.More membership. This membership is priced at $36 per year and includes free shipping for all orders more than $48, faster shipping than non-members, the ability to “sneak peek” new items, invites to local events, and a double meal impact with each purchase.
Their website says that unfortunately, due to the nature of their items most of the products you purchase, customers will not be able to return many of the items they buy. However, Brandless still cares about their customers’ satisfaction so if you have any issues whatsoever, they ask that you email their Customer Service team within 14 days of receiving your order so that they can assist you.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 415-237-6640 or by email at [email protected]
Because this company is still so new, there simply isn’t enough information from real customers at this time. In fact, the website itself still has many of their products marked as “coming soon” and are not yet available. However, it is clear that people are very excited about the prospect that this company offers customers.
Competitors and Alternatives?
There are many other companies that work hard to provide their customers with affordable options that are still high quality, which is in keeping with the tradition of grocery stores and chains offering their own generic brands. There are also many online stores, like Amazon Fresh, which provide customers with discounts off the traditional pricing if they choose to become members.
If you have any experience with this company or their products, please leave your Brandless reviews below.
3 ‘Brandless’ Reviews
Not everything is fresh
I received my first order with $1.00 shipping fee and received it in a timely manner. However, the Olive Oil & sea Salt Hummus Chips were bad. They had a foul odor and tasted rancid. I emailed the company with my complaint, so we'll see if I get a response. Everything else was fine.
I just signed on and joined as well. There are numerous items to be purchased, well organized, and their blog is fun to read and informative. I had no problem entering my credit card number and checking out. free shipping today too!
I have tried to order 3 knives for a total of $9.00 + $1.00 shipping. The site will not take my credit card or PayPal account. I have emailed them & tried to call their number which has been disconnected. What gives ? Are they a scam ?