Boxed.com is the home of Boxed, a company stating it is dedicated to bringing the affordable bulk wholesale shopping experience to people in their homes, so they can afford the hassle while still enjoying the savings.
How Does Boxed.com Work?
According to their website, though many people love the affordability of purchasing products from large warehouse stores and wholesale clubs, they don’t appreciate the problems that come with it – the time and energy to get there, dealing with the gigantic parking lots and the crowds inside, the membership fees and potential to forget your member card, and more.
Boxed Wholesale tries to address all these problems by providing their members with all the benefits of a price club without the problems. You can simply go to their website, order all your chosen non-perishable items, and have them delivered directly to your door.
Members who live in certain areas will also have access to their Express service, which provides the delivery of fresh groceries to your door, which will be shopped for you at a local Costco store by a Boxed Shopper.
If you live in a qualifying area, you can order your Express groceries and regular Boxed items together at one time, and they will simply be delivered separately.
They also provide all members with a Rewards Program that automatically gives you one point for each dollar you spend on their website. When you reach 500 points, you will be given a $5 credit which can be applied to future orders when you choose.
Currently Boxed does offer a mobile application for both iOS and Android devices.
Boxed Wholesale emphasizes that their membership is completely free – anyone is welcome to come to their website and create an account.
They also say that 95% of orders placed on their website qualify for free shipping by meeting the minimum order amount for your state of residence, which will be clearly displayed on your cart summary page.
If you do not meet your minimum, delivery charges will range between $5.99 and $9.99. All Express service orders that exceed $59 will ship for free, otherwise delivery is $7.99.
Their website states that any item customers are not 100% satisfied with can be returned within 30 days from the date of purchase either for a full refund or for Boxed credit, as long as they are unused and not yet expired, and all returns must be in their original, unopened box and packaging.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 646-882-3522, by email at [email protected], or by submitting them directly to their website through the Contact Us link provided at the bottom of their home page.
Though there are not many reviews of this company from their actual customers, there are a few reviews from websites and third party publications about this service, all of which are very favorable and positive.
The bottom line seems to be that this is a very useful and beneficial service, but not that it has such amazing prices or product selection that it is likely to completely replace actual wholesale stores like Costco, but might be very helpful as a convenient addition.
Competitors and Alternatives?
There are many different grocery and delivery services, including Instacart.com, Postmates.com, and others, though they do not specialize in delivery bulk wholesale items like Boxed does.
If you have any experience with Boxed.com or their products, please leave your reviews below.
Boxed.com Customer Reviews
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Cannot Fulfill an Order Correctly
Where to start: Order is send to the wrong address, even though address was corrected on the site. Order stolen. Given store credit and reordered. First reorder package has damaged goods and wrong items.
The total purchase was near $400. I have had nothing but issues with their CSRs and getting canned responses. Now I know why Jet is in business.
Disorganized and bordering on incompetent
Scammed me. Order arrived and was missing the Valentine promo they advertised online and in mailer they had sent to me. The item was listed on the packing slip included in the box. I emailed them and was told they would give me a $5 credit on my NEXT ORDER. No thanks. I replied that I would expect better customer service. No response. I then posted a negative review on another site and they replied to that saying they ran out of the item. Maybe they could have substituted something or contacted me? Put a note in the box explaining? A few days later I received in the mail another flyer offering Free Samples with every order.
What a scam.
Stop lying some one from there marketing staff wrote this
HORRIBLE CUSTOMER SERVICE. WON'T RESPOND.
There customer service techs read yall complaints and make jokes about it while drinking Starbucks coffee and play dumb office games
Placed an order with Boxed.com for the first time last month and realized a few days later that I ordered the wrong items. I quickly emailed Boxed.com to ask about processing a return and received a response the next day which included a pre-paid shipping label. The day I received my package, I promptly taped the return label to it and shipped it back to them. According to UPS tracking, they received it roughly 2 days later (Sept 2). On their website, they state I would receive a refund within 7 business days. By Friday (Sept 9th), I had yet to receive any refund/email or any activity on my Boxed.com account indicating that I submitted a return order. I emailed Boxed.com again and did not receive a response until Sept 13th stating that a refund has been processed. As of yet, there is nothing reflecting on my credit card account yet, and no refund showing on my Boxed.com account when I log in. Even the credit that was applied to my order which was suppose to credit back to my Boxed.com account is not showing.
I would think that a simple refund in which all items are returned exactly the way it was received wouldn't take 2 weeks or more to process.
Boxed get there shipments from Wal-Mart and Sam's club...trust me...I know this for a fact my brother worked for them...and has shown me proof
Great Idea, Great Selection - Awful Execution
That fat butt Italian nena don't do her job. She sits at the front desk and complains about everything. Phones ringing off the hook and she drinks her coffee and walks around like she owns the place...they don't know how to run a business....the investors should pull there money
Currently I rate 1 star because I purchased total 5 items with 2 days shipping. I only received one out five item due to other two products were damaged during the shipping. FedEx guy told me I will get the call from boxed warehouse but 10 days pass, I got no call or email regarding my damaged delayed order.
When I log into my account, it shows my entire order was completed and FedEx showed the item delivered. I try to search online and find no phone number on their website. The number I did find out from other sites are not working number.
I sent them an email, will update my review once my problem get solved but an online company don't have their phone number and address on their website seems very questionable and suspicion.
no sense of right and wrong, terrible service, ridiculous.