BikeExchange.com is the online home of BikeExchange, a company that describes themselves as the number one website for “everything bike,” as well one of the world’s “most innovative example of online marketplaces.”
How Does It Work?
According to the BikeExchange website, “If you’re in the market for a bike, a bike part, accessory, bike holiday or even tickets to a bike event, you’ll find them” on their website, as they currently carry an inventory of thousands of bikes and bike related products that are for sale across America.
BikeExchange provides an online store where different independent retailers can come and quickly and easily set up a virtual shop for their products. They will then have immediate access to the traffic of shoppers that come to their website each month to find all the products they need.
When customers successfully locate the product or item they want, they can either choose the option to “Buy Now” and pay for their product through the site, or they can “Click & Collect” which means that you will pick up the item in-store, if that’s possible. Finally, customers are also welcome to email the retailer directly and discuss payment options.
Since this website not only sells a wide variety of products, but also sells products from a wide variety of different, individual retailers, there is really no way to quote the specific price range of products you will find on this website. That being said, since the BikeExchange brings together such a wide number of retailers from all over the world, one of the benefits of their website’s format is that you can easily compare prices for similar or even exact matches of bikes, parts, or accessories.
The BikeExchange themselves does not appear to offer a general, umbrella policy for refunds for the retailers which sell products on their website. Instead, they say that they do require their retailers to provide a variety of policies, of which a Refund Policy is included.
This means that the Refund Policy you will adhere to will depend on the specific retailer from which you purchased your item. The Refund Policy will not be consistent across all retailers that sell items on this website.
The one exception is that this website does say that if you determine that any charge you receive was billed in error, the BikeExchange says they will ensure that your money is refunded.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 949-344-2616 or by submitting them directly to their website through their Contact Us link.
There are not many customer reviews that appear available for this website at this time, and of those few which are available it appears as though the general consensus on this website is mixed.
One of the complaints is in regards to the lack of an umbrella Refund Policy, with some customers saying that they felt the policy they were expected to adhere to was unfair or flawed, and when they reached out to BikeExchange to intervene, they would not.
This means that prospective customers who are looking at buying a product through this website should look at the Refund Policy of the individual retailer they are working with to make sure they are comfortable with the terms of the policy before they buy.
Competitors and Alternatives?
There are many, many different general retailers where you can purchase bikes and bike related items, like eBay or Amazon.com, as well as many different local and specialty retailers all over the country, if you are unhappy with what you find on BikeExchange.com.
If you have experience with this company or their products, please leave your BikeExchange reviews below.
5 ‘BikeExchange’ Reviews
I tried to cancel their re-selling services, but was asked to give them a chance for another 2 months. I agreed, but told them not to restart until I approve. They charged my account anyway and refused to reverse the charges when I told them I did not authorize this. I just submitted a claim with my bank and expect them to back me up on this, but it shouldn't have gotten to that point.
This is not a scrupulous company. Do not use their services.
Several years ago I signed up for their $1 for a month offer and then asked to cancel. When they called back this past year, I remember having had a not so great experience before but I couldn't remember what it was. The sales person assured me there had been changes since then and my experience would be better. I told her I was already working with a company doing the same thing for a much better rate. She urged me to give a one month chance. I finally caved and set a reminder on my calendar to cancel at the end of the period and did so at that time. I even received the email stating my account had been canceled. The next day I get a call from another representative. Wanting to give me 3 more months at $1 to prove to me it would work. I told him I didn't want to have remember to call back and take the time to cancel in 3 months. He assured me he would follow up with me before the end of the 3 months before my CC was pinged. Some time had passed and I was certain it was getting close but I was waiting for his call because he said he would and I don't have time to run these guys down to cancel just like I told him. When I logged into my CC account to pay my bills, there it was in all it's glory. I had been pinged for $200 without out getting so much as customer lead or a follow up call from the company. That's when I was reminded of the prior experience with them and it was the same exact scenario. When I called to tell them they never followed up as promised, they all completely denied they would ever have agreed to do that. I told them to cancel immediately and to lose my phone number and email address. Then I disputed the charges just to be sure they got the message. Look, if you can't make living doing what you are doing, don't resort to scamming people. It's just in bad taste.
As a previous reviewer stated, they will entice you with $1 offers but still charge your credit card after you instruct them to cancel your account. I have just filed a dispute with our credit card company regarding the most recent charge. I have the email where they acknowledged my request to cancel. But when contacted about the charge, they made false statements and refused to credit our account. In a follow up email, they blamed us for the situation. Also, during the trial period, they never fully provided the services that they originally promised. I cannot believe that people act with such a lack of integrity.
BikeExchange will make unauthorized charges to your credit card. Do not share any Bank or CC info with them. They will rip you off.
They entice you with a $1 trial offer and then charge you $300 to cancel. The FTC will be investigating this shady operation.
Bought a bike through them just before Christmas 2015 then got a call to say sorry the bike had just been sold prior to my online purchase.Dodgy receipt sent to me after I complained with the time on the till receipt scrubbed out.
It is now 2nd January 2016 and NO REFUND despite many promises from Bike Exchange.
THINK VERY CAREFULLY ABOUT PURCHASING FROM THEM WE ARE NOT THE FIRST.
The matter has now been reported as a fraudulent transaction.