Beyond the Rack, located online at BTR.com, is a members’ only online boutique which claims to offer big name, designer brands at bigger discounts than their competitors.
A 'members only' online store is one in which you must sign up for an account before you can even view what they have for sale. Sometimes accounts are only by invitation of an existing member, while other times you may be able to directly request membership from the website themselves.
Beyond the Rack allows you to join their site both by invitation and request, however they do note that they sometimes have a need to delay the acceptance of new members, due to the limited amount of merchandise they carry and their desire to provide good service to their existing members.
The sale events on this website are described as being up to 80% off retail prices of authentic designer merchandise. New sales begin each day and last for a maximum of 48 hours – the styles and sizes they have are limited, so it is important that you log on to sales early in the process.
They offer a shipping rate of $9.95 per day, every day, no coupon necessary. This policy means that everything you order until midnight that evening (Eastern Time) will ship for that flat rate, regardless of what you purchase, and even if you order at different times throughout the day.
Most items ordered, such as Beyond the Rack clothing and non-hygienic items, can be returned in their original condition within 30 days of ordering, less the Shipping and Handling charge, for a store credit.
If you need to cancel or modify an order, you must contact Customer Service. If the item has yet to ship, they can handle it for you and process a refund. If the item has already shipped, you must follow the Return or Exchange Procedure which is outlined on their website.
If you have any experience with Beyond the Rack or their products, please leave your reviews below.
You may also be interested in
Beyond the Rack Customer Reviews
Sort Reviews By: