BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
327 ‘BetterHelp’ Reviews
During my 7 day trial he got right to the heart of mys issue. I've been able to sign up for another week thanks to financial aid. Hope the good results continue now that I'm paying.
Wonderful service!!! I was a bit concerned during the free trial. It needs to be longer. I had to switch counselors before I found one that I clicked with so I only had a couple of days left to get to know her to make sure. It should also start over if you have to change counselors. That being said that is absolutely my only complaint at all.
I live on disability payments as my only income so even the $40 per week is a big deal to me so I applied for and was given financial aid. That was a great burden off of me and my family. I have not been able to seek traditional counseling because of the price of the co-pays which would be $40 per week. By them cutting them in half it made it where I could afford to get the help I had not been able to get.
The online setup is ideal for me as well. I am semi homebound so this is perfect. I have done traditional counseling but if I was having a bad pain day I would have to cancel and when you only see them once a week there goes any chance to talk. With this I can always grab my laptop and write whenever and as often as I want.
I did change counselors once but there was no problem and I was matched to another one within 24 hours. The second time I got Angela Underwood and we have been working together for a couple of weeks. We have done more progress in those weeks than some counselors in traditional settings have in months or even years of working with me. Because this can be very intense if you want it to be you can work through issues very quickly and efficiently. YOU pick the pace.
For those of you who are having trouble with the site before you give up on it I would say this. If you have a counselor who is not responding as often as you would like (within reason) or is not giving you the type of therapy that fits your needs - ask to change. This company will work with you. I am a MSW myself and I know you have to advocate for the type of help you need. No therapist is a one size fits all. And any therapist worth anything will not take it personally if you change so don't worry about hurting their feelings. This is YOUR time to take care of YOU. Get the counselor that works well for what you need.
The flip side of that is like any therapy, you only get what you put into it. You still have to work your butt off. Make sure you are opening up and trusting. It is hard whether it is online or face to face but it never works if you don't. But like a marriage, therapy is hard work.
I hope everyone can have as great an experience as I have.
First off...I think a lot of people don't fully understand how this works, especially the billing and the expectations.
Billing seems simple, you're charged monthly, not weekly. If you'd rather be charged weekly, just wait until the end of the month...it's all the same.
Compared to an in-person psychologist, I think the rate is fair.
You need to make this site work for you. I personally like that I can talk to my therapist on my own time, and I don't have to drive to one once I've found a good one. I live in Los Angeles, so driving even five miles is a pain.
I clicked with the first therapist I was introduced to. She took time to get a good background on me before we dove into working on what I'm dealing with. She is through and she cares; she seems to want to know things that I don't think about talking about. There have been a lot of "ah-ha!" moments on my end.
The site works for me, it can work for you if you want it to. My therapist responds pretty quickly, hopefully yours does too.
My ONLY concern would be the free trial; it should be a bit longer so you can spend a bit more time with the therapist before you're charged - I don't think 7 days is enough time for two people with two schedules to communicate.
❤❤❤ this service!!! I'm a casino employee, so with my crazy schedule its quite difficult to actually make time to physically see a counselor. Being able to communicate on my time, as often as I'd like...in writing, has been super wonderful! My counselor, Debrah Kulusich, has been so amazing, helpful, supportive, and professional. God answered my prayers with this service & this counselor! Worth the money!
Signed up for the free 7-day trial to try it out before I made a commitment.
I'm very glad that I did because after 2 days my counselor completely stopped answering me with no explaination.
I waited a few days until I figured that I probably wasn't going to get a response so I then contacted Betterhelp
I let them know that I was still interested in signing on for the month but wanted to be matched with and speak to a new reliable counselor before paying.
They never got back to me in time and my card was about to be charged so I cancelled.
It's a shame because the site is a good concept and has the potential to be a really great resource for people in like myself who have a tighter budget and/or busy lifestyle.
I am currently a counselor on BetterHelp.com but will be leaving the website ASAP. I think it is an awesome service and is an up and coming business that will be in demand.
However, the website doesn't provide counselors with any basic liability malpractice coverage - so if someone makes a claim against you (even if it's bogus), it's your license on the line.
I spoke with my state licensing agency and they said I should only be working with clients in my state, not from all over the country like I have been.
I am choosing to leave for now b/c I do not want to put my counselor license in jeopardy. You just never know.
I signed up to Betterhelp in December last year and have been speaking to my counselor on an almost daily basis. I was very skeptical at first about the concept, speaking to a stranger and not face to face but my worries were quickly put aside by the efficient service of BetterHelp and my fantastic counselor. I didn't really connect with my first counselor but I managed to change her quickly and easily. My current counselor has been amazing and has helped me through a very challenging period of my life. I am eternally grateful to BetterHelp and my counselor for being there with me ... wherever I was :)
Not only does the counselor that they selected for me help me IMMENSELY (!!!!!), but when I accidentally chose the wrong plan and was charged $140 after my 7day trial, they went in and gave me a refund of $100 and changed my plan to the $40 a week plan.... I am so grateful for everything they are doing for me!! Thank you, BetterHelp.com . I will recommend your website to everyone I know!!!