Better Mortgage Reviews
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About Better Mortgage
Better Mortgage, found online at Better.com, is a new mortgage lending company that says they wanted to change the way Americans get a mortgage by replacing the old process with thoughtful technology.
How Does It Work?
According to their website, the current mortgage process is broken. The fees they charge their customers are not transparent and can be “simply outrageous” in size. The commission structures of lending brokers incentivize sales and the entire system is designed to make sure that people other than the home buyer are getting the most benefits.
Their service promises customers rates quotes in just three seconds, initial approval in just three minutes, 100% online application process, a team that specializes in support and not sales, and 0% commissions for their loan officers.
Better Mortgage is using their advanced technology to make the loan process easier and more accurate for their customers. To apply, you will have to provide your ZIP code, a credit score range, home value, and down payment or current mortgage balance if you’re refinancing.
Their mortgage tool will match accurate interest rates with potential borrowers so that you will be provided with a list of the loan products you qualify for, along with an estimated monthly payment and annual percentage rate, as well as the fees or credits available with each option.
If customers like what they see, they will be able to lock that loan in place in just 15 to 30 minutes, and it can all be done online.
Using this website to receive a quote is free of charge and they promise to offer customers a variety of products, including 3% down loans for first time buyers to 10% down jumbo loans with no mortgage insurance.
In addition, they offer their customers something called the “Better Price Guarantee,” which states that they will beat a competitor’s offer by at least $1,000 or they will pay you $1,000. If you believe that another lender has a more competitive price, they ask that you send them the competitor’s Loan Estimate within three business days from the date listed on the Loan Estimate.
As a loan provider, there is no such thing as a Refund Policy for a mortgage loan. Often, however, there may be windows of time when customers can cancel their loan and return the principal without any financial penalty. Customers will need to speak with a company representative to see if they loan they have chosen qualifies for one of these policies.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-501-3186 or by email at [email protected]
This company appears to have a really positive reputation at this time, with many customers being excited about how quick, accurate, and beneficial this process can be for borrowers.
Unfortunately this service is not available in all fifty states yet. Customers will need to go their website to see what states Better Mortgage is operating in to see if this service is an option for their loan process.
Competitors and Alternatives?
Certainly there are many different mortgage lenders and loan matching companies that claim their primary goal is to give people the best mortgage rates available, like LendingTree.com, and those that are using important technology to better streamline the process of mortgage lending, like Rocket Mortgage.
If you have experience with this company or their products, please leave your Better Mortgage reviews below.
2 ‘Better Mortgage’ Reviews
I do not trust these people whatsoever! I was referred to this company by Bankrate.com - I just wanted to see what rates are available. I had not decided to refinance for sure yet.
They have you fill out an application which has 14 or more things they need information wise. As you include information on each item it then closes and you move on to the next. One question was do you agree to having a credit check run for your loan? I answered yes, but I never submitted the application.
The next morning all my credit alerts I have on my accounts were all going crazy - even my cell phone had a dozen or so alerts!
Then my email inbox is full of all these people from Better.com emailing me to get 'my loan' moving! (My credit score, before they ran my credit, was 850 on Experian - as high as it goes. So now there are all these shark like people fighting to process my loan I guess.
Then some guy calls me and acts like we are best buddies - someone I have never talked to before and didn't call. But he is from Better.com he says and asks me for my birth date 'Just to make sure he is talking to the right person.' He was not anyone who had emailed me and I don't give out personal information over the phone.. I'm not stupid enough to give any information to a possible/probable scam artist. I ended the call.
I then get an email from the guy who had already emailed twice before and he says the guy who called works for him. (Hey, ho about an email that says the guy will be contacting me?!!)
He says I shouldn't be upset my credit report had been pulled because I had clicked the box on the application (that I never clicked on 'submit' to send it in for processing) and besides any mortgage company can now run my credit and it will only count as one hard hit on my credit report.
I was so mad that I called that guy back at the number he had left but the receptionist said he was very busy and could not talk to me. I explained I had five properties to possibly 'refinance' (some had no mortgage as I had paid them off) and why the heck would run my credit before anyone even spoke to me? She left a message for him explaining things and that I wanted that credit inquiry removed as I hadn't authorized it. No phone call or email back from anyone!
Ok, so my point to you is that I don't trust anyone that 'misleads' the customer. They believe they can do what ever they want so long as you have started an application with them, even if you never submit it to them. If you read other complaints on here you will find that these guys are not entirely honest. As for me, I will go with another TRUSTORTHY mortgage company.
I do not in any way recommend Better.com!
I was pre-approved for my mortgage. We went to find a home and did a contract. Nine days before closing they said we did not have sufficient approval. This should have been addressed prior to 9 days for closing. Our dreams were crashed and we did not close on our home.
They are very disorganized and when you ask a question they just butter up everything and apologize for taking too long. I talked to the manager and he had the nerve to say “I am glad I am here for you to vent”!!!! Very unprofessional. Please do NOT use Better Mortgage.