BestMark Mystery Shopping Reviews
24 ‘BestMark Mystery Shopping’ Reviews
I received all my stuff for BestMark. I went out and completed the shop as assigned. They wanted me to get 4 money cards and mail them out at 500 each. Now, they did give me a Check for 2350 to complete the assignments.
I was in contact with my liaison, the whole time. even completed the shop and he said I did a good job, then the next day, I get a call from my bank saying the $2350 check was cancelled by them.
Before I found that out, however, I had already purchased the 4 prepaid cards for 500 each. They gave me someone's address to mail them to, but before that, I was to email them the pin numbers and amounts of the cards before I got paid.
My bank calls me and tells me their check bounced,
I went to my banplus, I was also out another 2000 for the cards. I tried for a week to get hold of my liason and he never got back to me.
Yes, fam, I got scammed. As a Christian, I have to forgive these people for their awful business practices. I was then sent a check for the amount the back cancelled, but it was from another bank entirely than the one they sent me before and the nice woman told me that it was probably a scam and not to cash the second check, in fact, that she would not cash it because I was in arrears of 2350, the amount of the first check.
As proof the Lord is watching out for me, a friend of mine loaned me the money to pay back what I owed the bank, but Lesson learned!!! I guess overall there was something for me to learn. Nothing is as easy to benefit from or hard enough to solve, if you have faith in the Lord.
This is a great company. It is professional and a fun place to work.
I have not been accepted as of yet only just signed up but now reading all the negative reviews I'm a little skeptical. I've never done this before, I am self employed and wanted to make a little extra money and to see if this was something I may enjoy.
What I've gotten out of all these comments, seems to be very time consuming paper work.
I've read all the negative reviews and I have never had any of the problems people have complained about. Yes, sometimes there are 2 different deadline times listed within the same set of instructions, but since every other Dispatch Assignment Sheet has a deadline time of 10 AM, even if another place in the instructions states 24 hours, I adhere to the 10 AM deadline and there is never a problem. When there are confusing instructions, I call or email the scheduler for clarification. I have had to reschedule a few times and I once completely missed a phone shop, which was later cancelled, but I have found that if I consistently follow the guidelines, BestMark will work with me. One person here mentioned the issue of receipts. As an IC, you should be keeping all of your receipts anyway. Non-reimbursable required purchases are still tax deductible. BestMark is a great company to work with!
I just had a similar experience. I unlike the Jovonne person completed several shops with no issue. The last shop, I had to ask questions before the shop because they did not have the information in the first set of paperwork sent to me. After doing all of that I am still not paid the reimbursable amount and am sent a long blurb that was supposed to be on my paperwork, which it was NOT. I took time out of my VERY busy schedule and scanned all 9 sheets of the instructions to prove to the person that the verbiage and instructions they said were there, weren't there. After gong back and forth (16 emails over 8 days) I was told that, " Per the client manager, I will ensure that you are paid the full $70 that you are claiming after the fact. I will then remove you from our active database as clearly this is no longer a fit"
I am so ok with this because I have a full time job, own a business, and work for many more mystery shopping companies. I do it for fun when I have spare time. However, I find it interesting that I am no longer a fit because I am requesting money that was legitimately owed to me. I have never spoken to such condescending people. Whether you know it or not, your Shoppers are your internal clients and you must treat them with respect as well. After this incident I was going to terminate my relationship with them anyway, but found it interesting after proving my point with documentation and emails I am no longer a fit.
Thanks for the little funky $179.00 you paid me for my handful of jobs, and I pray no one else goes through this mess with this company. Something so easy could have been handled better.
ADVICE: Customer Service training, communication training, and get some people with morals.