23 ‘BestMark Mystery Shopping’ Reviews
Just signed up
I have not been accepted as of yet only just signed up but now reading all the negative reviews I'm a little skeptical. I've never done this before, I am self employed and wanted to make a little extra money and to see if this was something I may enjoy.
What I've gotten out of all these comments, seems to be very time consuming paper work.
BESTMARK - GREAT COMPANY
I've read all the negative reviews and I have never had any of the problems people have complained about. Yes, sometimes there are 2 different deadline times listed within the same set of instructions, but since every other Dispatch Assignment Sheet has a deadline time of 10 AM, even if another place in the instructions states 24 hours, I adhere to the 10 AM deadline and there is never a problem. When there are confusing instructions, I call or email the scheduler for clarification. I have had to reschedule a few times and I once completely missed a phone shop, which was later cancelled, but I have found that if I consistently follow the guidelines, BestMark will work with me. One person here mentioned the issue of receipts. As an IC, you should be keeping all of your receipts anyway. Non-reimbursable required purchases are still tax deductible. BestMark is a great company to work with!
I just had a similar experience. I unlike the Jovonne person completed several shops with no issue. The last shop, I had to ask questions before the shop because they did not have the information in the first set of paperwork sent to me. After doing all of that I am still not paid the reimbursable amount and am sent a long blurb that was supposed to be on my paperwork, which it was NOT. I took time out of my VERY busy schedule and scanned all 9 sheets of the instructions to prove to the person that the verbiage and instructions they said were there, weren't there. After gong back and forth (16 emails over 8 days) I was told that, " Per the client manager, I will ensure that you are paid the full $70 that you are claiming after the fact. I will then remove you from our active database as clearly this is no longer a fit"
I am so ok with this because I have a full time job, own a business, and work for many more mystery shopping companies. I do it for fun when I have spare time. However, I find it interesting that I am no longer a fit because I am requesting money that was legitimately owed to me. I have never spoken to such condescending people. Whether you know it or not, your Shoppers are your internal clients and you must treat them with respect as well. After this incident I was going to terminate my relationship with them anyway, but found it interesting after proving my point with documentation and emails I am no longer a fit.
Thanks for the little funky $179.00 you paid me for my handful of jobs, and I pray no one else goes through this mess with this company. Something so easy could have been handled better.
ADVICE: Customer Service training, communication training, and get some people with morals.
THE WORST COMPANY - BEWARE!
Please beware of this company, they look for reasons to disqualify your shop, while using your info you have entered. The surveys, especially the oil shop will take you all night to fill out and if you are one second late, they will cancel your shop. To cutthroat for me, there are way too many shopping companies out there that are not that bad and I do not need to be so stressed out over this little bit of money they give you. No wonder they have a hard time keeping shoppers in my area. They always have shops never filled and go past the due date.
Bawhahahaha TOTAL SCAM
OMG. I filled out application to be secret shopper,, then forgot about it, maybe 7 weeks later I got an email. saying I can go forward and get a assignment if I want to start, so I emailed back sure,, then got next email saying will be receiving assignmentsoon, got assignment, then said you will receive a check , got check in mail for 1740.00, they emailed said please deposit, then after check clears I am to keep 200 use the rest 1540.00 and do my secret shopping as I am to go to walgreens and buy 3 loadable credit catds,,, ect... and report back.. well check never cleared in was a fraudulent check that my back said they had another check with same numbers on it made out for 500. then I emailed them with info and never heard back.. what a waste of my time,,,,, Karma is a bitch
Works for Me
Bestmark works for me. I've completed multiple shops without problem. I made a mistake and the reviewers called me and I changed it and they didn't charge me. I will say I wish each shop would pay more. I did one shop that total $5-6 an hour based on my time spent and another for $10 an hour. It's not high pay but they've met all their promises.
Something for Little or Nothing!
You see, I signed up for fun, but what I realized it that they are running a something for almost nothing business. There shops @ Walgreens should pay $25 to $30. If you are in a store having to visit 3 to 4 sections and then make a $1 purchase and then come home and write a report for an hour and read their fine prints for 15 to 30 minutes and then go into a store for 25 to 30 minutes where is the value in paying $15 that taxes are not even taken out yet. Typically one is making less than minimum wage or like a $1 and that is not right. That is not right at all, and for food shops they should pay for them to be done not just reimburse that is not money. You are just paying us back what we paid. Market Force has paid me up to $30 for shopping @ McDonalds and they reimburse for what they ask me to purchase and it is all done in under an hour or an hour. Now that is Value. Eat Free and get some money to pay a bill with. The negative is they pay once a month but hey when you know you are getting your money + reimbursement it makes all the difference. BEST Mark pay some extra money for the work you are asking and you would have more satisfied campers..... AND I, READ and FOLLOW the rules and have never had an issue with you correcting my work. I am just saying slavery wages should not exists here in AMERICA.!
I am new to Best Mark Shopping and was a little skeptical at first but decided to give it a try to see if I could make some extra cash. I signed up to have an oil change in my area and did everything as stated in the instructions. It takes a "lot" to fill out all the forms to sign up and take the survey. Where I ran into trouble was their uploading of the reciept document was not working. I'm familiar with this feature and have done it numerous times on my computer but it wasn't working. So I tried to call their customer service number and couldn't reach anyone due to "high call volume" so I left a message for someone to call me. Of course no one did. So I then send an email and didn't get a response until 10: 20 a.m. "AFTER" the 10:00 a.m. deadline saying attach the reciept to the email they'd sent and they'd process my survery and reciept.
So I'm thinking great, things should be going smoothly along until I get this email saying they're going to deduct me $2.00 for not sending the reciept on time and would continue to deduct me until it was sent. I truly was upset and responded twice as to how they could penalize me for their system upload not working. I've yet to get a call back after several request to have a customer service agent to call me. I'm not sure if this is a scam or what I'm going to wait and see if I get anything from these people.
BestMark Mystery shoppers
I just started working for them and so far so good. They seem to be nice and honest. I am a business owner myself, I happen to be a book publisher and what I have learned in my 10 years of business, folks will complain even if you completed your job on time and properly that is the customers that is. What I am seeing here with the 1 and 2 star reviews are people who didn't follow the instructions and got docked. It tells you to fill out the survey properly or you could be docked. If you do not confirm a shop before 10 CT the shop will be canceled. There are rules that must be followed and if you don't follow them then this job isn't for you. Don't smear a company because you didn't get the job done properly, on time and to there instructions. If you are at the end of your survey and hit submit, it tells you the amount of questions that must be answered and if you missed any it will tell you. Also double check your reports before submitting. I am confident I will be paid for my completed shops.