BBVA Compass Bank Reviews

BBVA Compass Bank
Based on 2  Reviews

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About BBVA Compass Bank

BBVA Compass Bank, found online at, says that they are a leading US banking franchise that strives to be the financial institution for people that are “banking on a brighter future.”  

How Does It Work?

According to their website, BBVA Compass operates almost 700 branches throughout the Sunbelt region, including Alabama, Arizona, California, Colorado, Florida, New Mexico and Texas, which makes them one of the top 25 largest commercial banking institutions in the United States. The website also says that they have been recognized as one of the nation’s leading Small Business Administration lenders. 

BBVA Compass Bank also has an international presence as the largest financial institution in Mexico and a solid presence in Spain, as well as having large scale operations in South America, China, France, Germany, Hong Kong, Italy, Japan, Singapore, Switzerland, Turkey and the United Kingdom.

This bank offers their customers operations and services in the three major areas of business banking, including Commercial Banking, Retail Banking, and Wealth Management. They also promise their customers that they focus on financial education and inclusion, and they operate their company with “the highest integrity.”

Currently this bank offers their customers options and services in the areas of Checking, Savings, Credit Cards, Lending, Mortgages, Investments, Specialty Programs, Digital Services, and Money Fit.

Cost/Price Plans

The costs of their services will vary depending on your personal needs. Obviously the fees of a mortgage or credit card will be more than simply purchasing a one-time gift card or registering for an online bank account.

Refund Policy

The website does not detail any general Refund or Cancelation Policies, because they offer such a wide range of services. If you are worried about what recourse may be available to you if you are unhappy with what you receive, you may want to contact their Customer Service team.

Customer Service Contact Info

Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 800-266-7277, by scheduling a time for a representative to contact them directly, or by using their website’s Live Chat feature whenever it is available.


Unfortunately it seems as though this bank suffers from some negative reviews and complaints at this time, particularly when it comes to issues with Customer Service. People have complained that they had issues with various accounts or financial services, and when they contacted their Customer Service team, they were often told that the representative didn’t know why the problem had occurred and wasn’t able to offer assistance or information beyond that. 

Customers may want to speak to one of their team members before committing to their services, to make sure of all policies and guarantees, if any, that are in place to protect them.  

Competitors and Alternatives?

There are many different banks and financial institutions that can work with you depending on your specific needs, whether it is retirement planning, home loans, investment strategy, or anything else. Customers may also want to consider financial institutions that are regional or that serve the needs of your specific residential area, as they may be more receptive to your specific circumstances than a nationwide institution, though larger scale banks may offer different or more appropriate opportunities for some customers.     

If you have experience with this company or their products, please leave your BBVA Compass Bank reviews below.

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2 ‘BBVA Compass Bank’ Reviews
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1 Review

My vehicle was finance by the bank/ My car was damaged at bank resposibility in July 2019

December3, 2019

No rating. I need an authorized Executive Staff to call me to get my claim resolved. They apologized**They as in Anthony in recovery department . His ph # 1 800 526-4134 .. To date ,I have not been compensated for their actions. My car has full coverage and Trexis Insurance Dorris is my ageny and has had difficulty communicating with recovery dept. She emailed them on 11/18/2019 with no response. She need the Title sent over. The car is now Total Loss. Her ph # 1 615 312-2543. You company, seemingly suffers from some negative reviews and complaints at this time, particularly when it comes to issues with Customer Service. I need someone that can get the job done, with authority to contact my by email : [email protected] or by ph 501 541-8311. A problem has occurred and BBVA ph 1 866 477-5009 has not been able to offer assistance or information beyond that. I continue to get told some
one will call you or email me back. NO ONE HAS Called me back.

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3 Reviews

The BBVA Prepaid VISA card

August2, 2016

I have never had any problems with BBVA. They have 24hr customer support and the App and websites management of your funds is quite simple including locking and unlocking your card. Very low or no fees!

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