I purchased several items between Dec 13 - Dec 20, 2017. I did Seven orders in total and only 3 have arrived PAST the ETA provided by the worst customer service representative they have there named Tiko. I literally have about 30 emails going and forth with Tiko requesting refunds on the orders that have not showed up and he keeps avoiding the issue and telling me to keep waiting. One of the orders was returned to sender, never even left Hong Kong and they were clearly able to see that yet he requested that i go to my local post office and request a letter saying that they refused the delivery and they had to RTS which makes absolutely no sence since the package never even went overseas. Their policy on their website clearly states that the following:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
In my case it has been 75 days counting today, 54 business day. I was adv by Tiko himself that if i did not receive the items by the 50th business day i could request the refunds or reship, but when i request either they tell me to keep waiting. Also the tracking number they give provide vary vauge information, from what i was able to tell from them they are in Mexico somewhere and haven't had any movement since 2 weeks ago.
Stay away from this company, better off going with eBay, at least if you have any problems with them they give you youre money back without having to go back and forth 30 times with them.