Banggood Reviews

Banggood
Based on 46  Reviews



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About Banggood

Banggood, found online at BangGood.com, says their motto is "the best bang for your buck" and they believe in providing the best products along with the best support and services for their customers.

How Does It Work?

Like any other online retailer, customers can simply go to their website and search through their offerings by categories. Their website says that they currently offer more than 70,000 products across a wide range of categories including: Apple accessories, cell phones, electronics, RC toys, LED lights, clothing, beauty, jewelry, and watches.

In addition, they promise their users that, in order to "stay fashionable and current" they are always in the process of updating the products they offer their customers. 

Cost/Price Plans

With such a wide variety of different items, there is no particular price range for their products. 

Refund Policy

There is no real Refund Policy for Banggood. Their website does state that they may honor exchanges, repairs, or replacements for products which are found to be defective when you receive them. 

Unfortunately there are no further details beyond this, so customers will need to rely on working with their Customer Service team to determine what options are available to them, depending on their particular circumstances.  

Customer Service Contact Info

Customers who wish to contact their Customer Service team to discuss any questions, concerns, or complaints can do so by submitting them directly to their website, through their online Live Chat feature, or by email at [email protected]

Reputation

Banggood has very mixed reviews from their users who are posting about them online. That being said, customers should realize that they are always taking a chance when ordering from an online retailer that states outright they will not offer any refunds to their customers.  

Competitors and Alternatives?

Online retailers of electronic goods, fashion, and goods of any kind can be found in abundance online, depending on what you are looking for. Retailers similar to Banggood include Dx.com, Gettington.com, Fingerhut.com, and more. 

If you have experience with this company or their products, please leave your Banggood reviews below.

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46 ‘Banggood’ Reviews
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1 Review

Beware! BANGGOOD is scam



August12, 2019

Beware! BANGGOOD is scam. I lost my money £137 GBP. I contacted them. They said item has been delivered. But actually it has not been delivered. They are liar. Very bad customer service. It was my first experience of buying something from Banggood. Stay away from Banggood.

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1 Comment
August 13, 2019

Dear ata jarral,

Thank you for choosing Banggood and sorry for any inconvenience caused.

All orders reported as "delivered" by shipping companies are considered delivered. Banggood cannot be made liable of non-delivery in this case. Here is our policy: https://www.banggood.com/Shipping-FAQ_hl70_at484

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

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1 Review

Excellent Service



July20, 2019

When I ordered off of Banggood for my drone, it came in about a week which is pretty good for my expectations. When I received the drone from them, I opened up the neatly packed box inside and everything was there all in bags and in nice spots. Nothing was scratched and it was in perfect condition. When I took it out for a test run, I realized that I had ordered the wrong Mode for my transmitter. I asked them if I could ship it to them and exchange it for a different mode. The shipping was very expensive so I chose not to do it. But they were so kind of that they offered me a $10 coupon. Honestly, I love Banggood and their customer service and anything and I hope you use them for future purchases!!

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1 Review

Highly recommended!



June15, 2019

I have been a Banggood customer for many years now. What I really like about the people from Banggood is the attitude and the effort to try to always become better and better. I m very satisfied in general with the quality of their products as well as the shipping methods which also help very much in case you have to clear your packages through customs.
Also in case there are quality problems or there is something wrong with the shipment or the product itself, the response from the Banggood team is fast and effective. Their aim is of course to keep the customer satisfied in any possible way.
In general I have grown great trust with Banggood over the years and for me it is the number one purchase site when ordering products from China! Thank you again for everything!

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1 Review

Excellent Service



May30, 2019

I have been buying from Banggood for 6 months now and have been very pleased with their service.

Customer service is excellent and they always get back to you and try to resolve any issues that might arise.

Quality has always been good with only a few small problems arising that have always been sorted out quickly and handled professionally.

Thank you for your great service and products, I will continue to buy into the future!

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1 Review

Horrible after sales support for heaphones Blitzwolf(R) BW-FYE4



May16, 2019

I purchased a pair of Blitzwolf(R) BW-FYE4 headphones. After using them a bit I found out that the mic sound quality on the receivers end was blurry and people could not understand what I was saying to them. I addressed the problem with banggood and they asked me to send a video showing the problem witch I did. After that the only thing they could do was offer me partial refund money instead of sending a new one or full refund despite being in warranty. That is unacceptable to me as a customer. And I just read on a review above me that they sent a new one to another customer. So how come they could not send one to me too.
Anyway Blitzwolf(R), headphones at least, must be avoided. There are better options for better prices

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1 Comment
May 17, 2019

Dear Dimitris Repanis,

Thank you for choosing Banggood and sorry for any inconvenience caused.

For the product problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you.

We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

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1 Review

blitzwolf lamp



May15, 2019

Good comunication with customer service. BG give fast answers on my questions. Full refund with no problems

Highly recommend Banggood. Great prices, quality goods and when needed good customer suppport

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1 Review

Banggood



April27, 2019

My handset had a defect, I contacted Banggood them and it was super quiet the refund of the total amount paid.
I was very pleased with the post sale and indicated the site to all my friends.

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1 Comment
May 05, 2019

I had a problem with the blitzwoif charger and in 1 week a new charger was sent to me, 100% satisfied

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1 Review

Disappointed



April27, 2019

I bought a product on December 2018. I'm still waiting...

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April 29, 2019

Dear Natalia Arg,

Thank you for choosing Banggood and sorry for any inconvenience caused.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

April 29, 2019

Thank you for taking the time to reply to this message. The Banggood Team has been truly amazing. However, the product is still somewhere around the globe. Once I have it in my hands, I will make sure to give you all a good review on the other media. Thanks again. N

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