I ordered a surprise birthday cake to be delivered to my daughter for her 40th birthday. Since she had a fairly large group visiting her in Maine. I ordered a large sheet cake for approx. $100.00 and paid another approx. $40 for delivery. To ensure an AM delivery I paid another $10....yes total approx. $150.00.
The ordering process was great and within hours I was notified the cake was on its way, wonderful I thought.
The morning of the delivery I checked the "tracking" and saw it was indeed out for delivery.
I notified my son-in-law (he was in on the surprise) to be on the lookout. I rec'd a delivery confirmation from UPS indicating "delivered at 10:14am left at side door." Shortly thereafter Bake me a Wish also sent me a "confirmation of delivery at 10:14am," Figuring everything was all set I went about my day. At approx. 11:20am my son-in-law calls and says "no cake yet and we have to leave shortly but someone will be here." I told him to re-check all doors as the cake was delivered. He did and said nothing here but we did see a UPS delivery at a neighbor.
He walked down and checked with them and they had rec'd their own delivery.....not the cake. I sent Bake me a Wish a note notifying them that there was no cake delivered. At this time the surprise was ruined as everyone had to hunt for a cake that was never delivered. Everyone had to leave the house at approx. 11:50am and still no delivery. When I was finally contacted by Bake me a Wish they, stated (sort of like I don't know what I'm talking about)"sir I'm showing the cake was delivered at 11:56am" I said where did the 11:56am come from and showed them two confirmations indicating a 10:14am delivery.
I then called my son and had him leave his job drive 7 miles to see if the cake was now there...it was. I then got back to Bake me a Wish to indicate that the cake had finally showed up, some hour and forty-five minutes after it said it was delivered and that they had ruined the surprise.
In the end I rec'd a half-hearted apology the "their delivery partner had disappointed us" and an offer to give me a 25% discount on my NEXT PURCHASE.
They should have (at the very least) refunded the extra $10 charged for AM delivery!
Not only will I not give them another chance but recommend that others seek other options vs buying from Bake me a Wish!