Bake Me A Wish Reviews
Bake Me A Wish is a New York based company that states they give customers a way to provide their loved ones with celebratory baked goods made of the finest ingredients and delivered to their door.
How Does It Work?
According to their website, Bake Me A Wish is a company that wants to give people a way to celebrate that childlike sense of joy and excitement when they are provided with a cake for their birthday or other special occasion.
To do this, they established their company in 2005 as a premier, nationwide service for the delivery of gourmet birthday cakes. They promise that all their cakes are made with only the finest, freshest ingredients by our award-winning New York bakeries.
Over the past decade as they have grown, Bake Me A Wish has expanded beyond just selling cakes and now includes gourmet cookies, brownies, cupcakes, pies, and quiches. Customers are welcome to look through their products by occasion, by bakery, or by best sellers.
Their website also promises that all their gifts will be delivered fresh to your recipient.
They have extensively tested various methods for delivery and consulted with experienced packaging engineers, deciding on a system of delivery that uses components such as dry ice, polystyrene, and ice gels to keep your gift secure and fresh.
Ingredients and Side Effects
When you go to an individual product page, most items offer the ability to click a link and download the product label for the item you are considering purchasing, and this will provide you with a full list of the item’s ingredients.
If you are unsure about a particular ingredient, their website asks that you contact their Customer Service team and they will do their best to provide you with whatever information you need.
Unfortunately at this time they are unable to provide customers with products that are eggless, sugar-free, or dairy-free.
Cost & Price Plans
Because this company sells such a wide variety of products there is no one single price or price range for the items you will find here, however all pricing is clearly displayed under the picture of the item you are considering purchasing.
Customers will need to keep in mind also that shipping charges may be significant depending on when and where you are delivering your item.
Refund Policy
Unfortunately it appears that this company does not offer a standard or traditional Refund Policy for their customers at this time.
They do offer their customers a Cancellation Policy, saying that customers who cancel their order by phone before 4:50 pm EST on the date of shipment they will be able to cancel and refund your order.
If your product has already shipped out, however, then cancellation and refund will be impossible.
In addition, their website says that if your order is delivered after the promised due date or arrives damaged, you may be eligible for a refund, but you will need to contact their Customer Service with all information so they can make a determination.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 888-987-9474 or by submitting them directly to their website through their Contact Us link.
Reputation
This company appears to have a very positive reputation in the gift giving industry at this time, but due to their lack of a Refund Policy, customers will need to make sure that they have made the right choice of gift and chosen the correct date of delivery and accurate address to ensure their gift is received as intended.
Competitors and Alternatives?
There are many different gourmet food companies that will send specialty gifts to your love ones, including Edible Arrangements, Shari’s Berries, and many others, so customers looking for alternatives to this company should have many different options.
If you have any experience with Bake Me A Wish or their products, please leave your reviews below.
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Bake Me A Wish Customer Reviews
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Great Customer Service
I recently ordered two cakes as a gift for Thanksgiving. The cakes shipped on time and according to UPS, were delivered the day before. While the cakes were not received, I cannot thank customer service enough for refunding the full amount even though the non-delivery was the fault of UPS. I will definitely order again so I get to taste their delicious product. Thanks again customer service.
Do Not Buy Save Your Money!
Save your money and buy a real cake somewhere else. I got a cake for my birthday. It was super small halfway melted from being frozen and tasted horrible. It was so bad I took one bite and threw it out. The person who bought me the cake tried to buy me another one and guess what, still tasted bad and still ended up in the trash. Can I be put on a no ship list?!! Stop sending me these crappy cakes.
Horrible support and service - beware
Horrible customer service. Ordered a Bday cake for my son which was supposed to get delivered on the 16th, it's still not delivered, no idea where it is, left 10 messages and emails, no responses.
Seriously?
Well stated, and absolutely accurate.
Lemon soup
Not a reputable company
Shame, paid for next day delivery that took 5 days to arrive, 17 phone calls, 5 voice mails, 3 emails and guess what, no one has contacted me. Now 8 am stopping payment through my credit card. DO NOT ORDER FROM THIS COMPANY UNLESS YOU ARE INTERESTED IN A BOAT ANCHOR.
Very disappointed!
I too would give this company a 0. I ordered a cake for a dear friend of mine, to be sent on my friends birthday. Two days before it was to be shipped, I tried calling to change the delivery date because my friend decided to take vacation on the day it was to be delivered. I could not talk to any person, so from their web-site I emailed them and instructed that the delivery time be moved.
The following day, I called them again, this time I talked to a young lady and I told her I needed to change the delivery date...she states "I will try to take care of this for you, I will call you back".
Well, of course she never called me back. So a couple hours after and because she did not call back, I decided to just cancel my order, which according to their web-site I was within the time that I could (I have screen pictures to prove messenger "letter" to cancel the order after once again explaining the situation, a copy of my order that stated my order had not been sent out at the time I cancelled and a picture today that states it has now been sent out even though I cancelled it). I am beyond upset with this company....
There was PLENTY of time for them to change this order, and now my friend will not receive the cake I ordered, and only God knows who will get to enjoy it. I will now go to my bank and show them the evidence that I did cancel and etc., so they can go after the $73.00 that I had for a cake that will not get delivered to the person in whom it was intended.
Bakemeawish
I want to give 0. What is the point of delivering it after birthday
Total nonsense . Always delivers late .
Pathetic service. Please don't order from this site.
Poor Delivery
I ordered a surprise birthday cake to be delivered to my daughter for her 40th birthday. Since she had a fairly large group visiting her in Maine. I ordered a large sheet cake for approx. $100.00 and paid another approx. $40 for delivery. To ensure an AM delivery I paid another $10....yes total approx. $150.00.
The ordering process was great and within hours I was notified the cake was on its way, wonderful I thought.
The morning of the delivery I checked the "tracking" and saw it was indeed out for delivery.
I notified my son-in-law (he was in on the surprise) to be on the lookout. I rec'd a delivery confirmation from UPS indicating "delivered at 10:14am left at side door." Shortly thereafter Bake me a Wish also sent me a "confirmation of delivery at 10:14am," Figuring everything was all set I went about my day. At approx. 11:20am my son-in-law calls and says "no cake yet and we have to leave shortly but someone will be here." I told him to re-check all doors as the cake was delivered. He did and said nothing here but we did see a UPS delivery at a neighbor.
He walked down and checked with them and they had rec'd their own delivery.....not the cake. I sent Bake me a Wish a note notifying them that there was no cake delivered. At this time the surprise was ruined as everyone had to hunt for a cake that was never delivered. Everyone had to leave the house at approx. 11:50am and still no delivery. When I was finally contacted by Bake me a Wish they, stated (sort of like I don't know what I'm talking about)"sir I'm showing the cake was delivered at 11:56am" I said where did the 11:56am come from and showed them two confirmations indicating a 10:14am delivery.
I then called my son and had him leave his job drive 7 miles to see if the cake was now there...it was. I then got back to Bake me a Wish to indicate that the cake had finally showed up, some hour and forty-five minutes after it said it was delivered and that they had ruined the surprise.
In the end I rec'd a half-hearted apology the "their delivery partner had disappointed us" and an offer to give me a 25% discount on my NEXT PURCHASE.
They should have (at the very least) refunded the extra $10 charged for AM delivery!
Not only will I not give them another chance but recommend that others seek other options vs buying from Bake me a Wish!
Repeat customer!
I've ordered Bake Me A Wish products several times over the past few years and will continue to do so. I've never had anyone tell me the products were anything less than moist and delicious! Believe me, my family holds nothing back! (I've never purchased cupcakes, so cannot speak to previous reviews regarding dryness.)
I have had one recent issue with shipping, through no fault of Bake Me A Wish, which was completely resolved to my satisfaction after contacting customer service via email.
The goods are packaged in such a way as to ensure the product arrives fresh, attractive and intact.
Cupcakes and good custome service
I ordered cupcakes for a birthday gift for my niece. The cupcakes were very very dry and she called the company because she knew they did cost a lot of money. They could not of been any more professional.
They sent her another cake the next day. I would not of known but they sent me a email showing the cake they were going to send her. The cake did come and it was very good. Therefore I feel they should get 5 stars.