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AutoAnything Customer Reviews
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Wrong Color, Mats Are Not OEM
Ordered the taupe color based on website picture, their taupe does NOT match the color on their website. At all.
Grommet for driver side is off-kilter - doesn't line up 100%. Immediately put mats back in shipping package, as the color is such a mismatch, plus the grommet issue makes these undesirable.
Wish I hadn't purchased them as they are non-refundable. Big waste of money...last time I purchase anything from anythingauto.
Don't trust Autoanything to do the right thing.
I had ordered Westin running boards for a 2021 Ford Explorer. I ordered the ones with the Chrome sides and they sent me the ones that are completely black.
I contacted them online twice and even sent an email to them and they completely ignored me. No response at all. Ended up having to put them on the vehicle.
Shop elsewhere.. trust us
BAD customer service- DO NOT SHOP HERE
I spent $297 on seat covers when I receive them the straps weren’t sewn in place - it was the weekend and we wanted to put them on so I fix them. I sent pictures and requested if they would compensate with some kind of discount.
All I got back-and-forth from Hannah at customer service was since they were already used/installed that there was nothing that they could do because I did not contact them right away. What a bunch of BS their seat covers all you do is wrap them over. They didn’t offer any support or help just kept sending emails until I finally had to follow up after several days.
Do not spend your money here. All it would’ve taken was a simple $25 refund and I would’ve been happy but instead got lead on with BS emails and then to be said no because the item was used their friggin cover seats what a joke don’t shop here!!!’
Ordered seat covers just over a month ago, card was charged and received a shipping date. Weeks later got a new shipping date for a month later so I did a live chat and cancelled my order. Got an email on the cancellation saying they were confirming with the warehouse the item hadn't shipped. According to to the guy during my live chat my seat covers were made to order. They are sent from the manufacturer in Anaheim.
8 1/2 hours later an email comes saying my covers have shipped. Really ? A shipping label was created in San Diego and as of now 30 hours later FedEx still doesn't have the package. The stuffs supposed to arrive here tomorrow and they're telling me I can send it back for a refund. After seeing other reviews that looks like another headache.
I don't expect it to arrive tomorrow anyway but look forward to another run around. Do not deal with this company. I took pics of the live chat conversation and have records of everything else. Do yourself a favor search the reviews and look elsewhere. I wish I had.
Cheap car covers
Covercraft Weathershield HP Custom Car Cover. This is a $328.00 cover that I bought because of the good reviews. The cover is very thin and even though the sales person said it is soft on the underside that sits on the car, the material is so thin and feels the same (scratchy) on both sides. It is just a thin nylon sheet made to custom fit my car not unlike a shower curtain from Walmart.
Very disappointed in the cover and to find out that I could not return it. I tried to leave a review on Autoanything but guess what, there is no way to leave a review.... where al the reviews on their website came from? I will definitely think twice about doing business with AutoAnything in the future.
Bizarre Return Policy. Are The Reviews on Their Site Real?
I received an IntroTech windshield sun reflector from AutoAnything and it did not fit my car. My car type was correct on the order so I decided it was a bad design and just wanted a refund. I called to return it and received a RMA email from them saying they would refund my money (minus original shipping cost and taxes paid)and that they would pay return shipping.
Very good of them, I thought. But then I found that the amount of money to be refunded was even lower by the amount of $14.95. I called AutoAnything and was told that, yes, return shipping would be paid by them but that the $14.95 charge was for the FedEx return shipping label, not for the shipping itself. I'M NOT MAKING THIS UP!
When I tried to logic this out with the AA guy, we went round and round, and at one point he said "shipping is paid but the charge is for the label, that's what it says here," so he was reading off a company script.
Eventually, demanding to speak to supervisor, and me making threats of bad reviews and a letter to their CEO, they relented and agreed to pay return shipping (including label). Looking at AA's business model, they seem to work exclusively through drop shipments, meaning that the problem with the order may have been the actual importer, IntroTech.
Complaining to the latter about the lousy fitment of their windshield reflector, it turned out that I'd received the reflector for a different model car. That was not apparent because of the cryptic code identifying label, but that's IntroTech's bad. IntroTech eventually exchanged it for me as an even trade, paying all shipping.
One final thing about AutoAnything, are the reviews on their website real? Try to find a tab saying "Leave a Review." There isn't one. I called AA's customer service and they agreed, there's no way to leave a review on the site.
I ordered a product that did not fit, even though it
was documented the right year, make and model were correct. I called and asked for a return and was told no problem the call tag will be emailed. However, to reach the tag one has to have the following: have photos of box BEFORE opening, including product in wrapper, also photos of you trying to install an defective item! So I ask how many of you out there document yourself opening every package dropped on your porch?? STAY AWAY FROM THESE SCAM ARTISTS!!!!!
Consumer Service poor
Purchased car seat covers and sent it back the next day.
Hard to put on and fit correctly. Comsumer service wanted me to contact manufactures tech support. Tech support? I guess you need tech support to put on these car seat covers,
Not good not bad
Great Experience Ordering A SnowSport Plow!
I ordered a SnowSport plow for my 2007 FJ Cruiser from AutoAnything this fall. They were super responsive to my questions both by phone and by chat before I ordered. The site did an efficient and error free job of checking out my order, as well as keeping me posted by email of tracking numbers and multiple packages shipped for my order.
The shipping company was supposed to require signature for delivery which they neglected to do. That's on FedEx's head though!
Don't buy here if you want your parts in the same month that you ordered them
I have placed orders from autoanything on two occasions. I will NEVER do that again. The first time they shipped 80% of my order and neglected to let to know that the other 20% were not shipping for another 3 weeks until I called them wondering where my missing items were. Online it stated these items were in stock.
And then guess what, it happened again with another maybe sorta possibly 3 week wait, they couldn’t be sure. I realize that stuff happens in the warehouse, but at least other parts stores let you when they are shorting the order, an estimated ship date, and maybe even do something nice for you.
Autoanything does nothing, doesn't care, and can't even tell you anything more than an approximate ship time. AND their website still lists the missing parts as being in stock. Ridiculous. No other major online auto parts store does business this way.
Offer coupons for 20% off but ever product I try to purchase doesn’t qualify. Total scam. Offer to price match but why not just purchase from a company that is upfront and honest. Avoid these guys