I received an IntroTech windshield sun reflector from AutoAnything and it did not fit my car. My car type was correct on the order so I decided it was a bad design and just wanted a refund. I called to return it and received a RMA email from them saying they would refund my money (minus original shipping cost and taxes paid)and that they would pay return shipping.
Very good of them, I thought. But then I found that the amount of money to be refunded was even lower by the amount of $14.95. I called AutoAnything and was told that, yes, return shipping would be paid by them but that the $14.95 charge was for the FedEx return shipping label, not for the shipping itself. I'M NOT MAKING THIS UP!
When I tried to logic this out with the AA guy, we went round and round, and at one point he said "shipping is paid but the charge is for the label, that's what it says here," so he was reading off a company script.
Eventually, demanding to speak to supervisor, and me making threats of bad reviews and a letter to their CEO, they relented and agreed to pay return shipping (including label). Looking at AA's business model, they seem to work exclusively through drop shipments, meaning that the problem with the order may have been the actual importer, IntroTech.
Complaining to the latter about the lousy fitment of their windshield reflector, it turned out that I'd received the reflector for a different model car. That was not apparent because of the cryptic code identifying label, but that's IntroTech's bad. IntroTech eventually exchanged it for me as an even trade, paying all shipping.
One final thing about AutoAnything, are the reviews on their website real? Try to find a tab saying "Leave a Review." There isn't one. I called AA's customer service and they agreed, there's no way to leave a review on the site.