Based on 2  Reviews

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About says that they are the best way for people to "discover their family history" quickly and simply by giving them the ability to instantly search through more than 4 billion records. 

How Does It Work?

According to their website, works hard to keep their search tools simple to help their users have the easiest time using their site, but they still provide access to a large number of comprehensive records to help people find all the information they want. 

Searches conducted through their website will have access to census and military records, yearbooks and newspapers, photos, birth, death, and marriage records, as well as all records available from The National Archives and the Records Administration.

In addition, this website says that they are continuously adding to their collection, so users can always feel sure that they are getting the best access to all available records. 

Cost/Price Plans

At this time, does not publish their full list of charges and subscription fees. They do provide their users with a 7 day free trial of their services, and month-to-month subscriptions are quoted at $9.99 per month, but they also offer annual subscriptions and semi-annual subscriptions at discounted rates as well. 

Refund Policy

The website does say that they offer a 30 day time period in which customers can request a refund of their subscription fees if they chose to subscribe to a long term plan and paid for it up front.   

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-896-4442 or by email at [email protected]  


Unfortunately this website does receive some very negative reviews from users who were dissatisfied with the results they had and then said they were refused any help with requesting and receiving a refund.    

Competitors and Alternatives?

There are many other websites that work within the ancestry and genealogy fields, including,,, and many others. 

If you have experience with this company or their products, please leave your reviews below.

2 ‘’ Reviews
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1 Review


November30, 2017

They won't cancel my subscription after the free trial. They just keep taking it every month.

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1 Review

A scam

October30, 2017

I never authorized to open a membership. I once was a member of Ancestry. I believe that Archives got my data from Ancestry. This is a scam organization.

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