Annie's Catalog Reviews
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Annie's Catalog Customer Reviews
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Horrible. Very shady practices and terrible customer service.
Terrible customer service.
Quality and good customer service
I've done business with Annie's for a couple of years now. I love the panels I can't find anywhere else; the material is good quality and customer service is excellent - but for a glitch in May and June. Once that was fixed, things have been fine, as they were before their web site issues happened. But until that was fixed, I was ready to never order again.
But Annie's made everything right, and I'm happy to say I'm a happy camper. I also like I can put the things I'd like in a Wish List and wait until there's a sale. There's always something going on sale.
They did not send download and customer service not responding
I ordered a downloadable pattern. the link didn't work and says "www.Anniescatalog.com is currently unable to handle this request."
I called and was on hold over an hour and did not get a representative.
I emailed and the response I got was they hoped to get back to me "in a couple of days". A couple of DAYS for a download that should have been to me instantly?
Next I will ask for a refund and forget that pattern.
Beware what you order from this company.
I ordered 3 bundles of FQ, because it was offered for $10/bundle instead of $13.80. When I went through the site and put in my order, I ended up getting charged $13.80 for each bundle. I requested a refund of the difference. Got several emails that just kept saying 'thank you for your order', but no resolution. I then requested 4 times to just cancel my order and refund my money. Nope. That did not happen either. Instead, I got an email that said I should have gone through this one area to get my order for $10/bundle.
There was nothing that said that on the site.
Now I received the order. Is it worth even $10/bundle? No, it is not.
I will NEVER order from this company again. Their customer service is pretty non-existent. They will not give you refunds and will not cancel your order, even though you request that multiple times.