Annie's Catalog Reviews

I wish I had read these reviews before I ordered from Annie's. My experience thus far mirrors pretty much everyone else's comments - no response to repeated emails, order made and never received. I phoned them today and after about 15 minutes, spoke with someone who was going to transfer me to another department (not sure why; I selected "customer service" when I called) and it was another 30 minutes before my call came up in their queue. I was told my VISA would be reinstated the amount within 5-7 days and I would receive a confirmation of that. Will wait and see. My item was only a $8.99 pattern that I could have received electronically but I had opted for a "hard copy". Not sure if the electronic version would have been more successful but given some of the comments on here, I doubt it. First and last order with Annie's!

I ordered one of their magazines and only received the same magazine twice.

Secondly, My package of fabrics and patterns seem to be lost in the mail for weeks but they won't admit it or resolve the problem. I bought things to make for the holiday and it won't be here in time.

I cannot recommend Annie's. Buyer beware.

Be careful! DO NOT GIVE Annie's Catalog your

bank account information. DO USE a safe credit card, such as AMERICAN EXPRESS BUSINESS. I ordered a $4 - $6 pattern from them and received it. Since it was such a small amount of money, I used my checking account!

BUT THEN A FEW DAYS LATER THEY PULLED MORE MONEY FROM MY CHECKING ACCOUNT FOR SOMETHING I NEVER ORDERED - A CATALOG THAT I DID NOT WANT! I CLEARED MY ACCOUNT OF ALL PAYMENT INFORMATION BUT NOW MAY NEED TO CLOSE MY CHECKING ACCOUNT AND GET A DIFFERENT ACCOUNT NUMBER WITH MY BANK! OH MY! - that will be time-consuming but necessary to avoid their draining my bank account.

When my order arrived, it was missing 7 items. I waited a few days thinking it would come,, when it didn't I contacted Customer Service. The items were no longer available when the order was shipped, but they still charged for them.

If I had not called they would have pocketed that money for those items. The invoice (receipt ) that came with the order gave no indication as to why I had not received the items.

Charged for items never received. Terrible customer service. Also - if out of stock on something they will charge you anyway and then put a credit to your Annie’s account to use later. They don’t refund your credit card for items items they don’t have. And they don’t tell you they are keeping your money. There’s a subtle line item on packing slip that says “credit due”.

Very dirty!!! When I called customer service to get the money back they acted like they can’t do it and told me I’d have to wait a week or so to see if someone in the office was “willing” to do that. I don’t think it’s legal to keep money for something you had no intention of shipping. Still don’t have my money back :(

Terrible customer service. I contacted them via email on charges for items I never asked for or received. They promised to get back in a day. I contacted them again - after 2 weeks. No response.

I called after I was charged again. They did not refund my money and I still don't know what I was charged for. I never received anything.

I've done business with Annie's for a couple of years now. I love the panels I can't find anywhere else; the material is good quality and customer service is excellent - but for a glitch in May and June. Once that was fixed, things have been fine, as they were before their web site issues happened. But until that was fixed, I was ready to never order again.

But Annie's made everything right, and I'm happy to say I'm a happy camper. I also like I can put the things I'd like in a Wish List and wait until there's a sale. There's always something going on sale.

I ordered a downloadable pattern. the link didn't work and says "www.Anniescatalog.com is currently unable to handle this request."

I called and was on hold over an hour and did not get a representative.

I emailed and the response I got was they hoped to get back to me "in a couple of days". A couple of DAYS for a download that should have been to me instantly?

Next I will ask for a refund and forget that pattern.

I ordered 3 bundles of FQ, because it was offered for $10/bundle instead of $13.80. When I went through the site and put in my order, I ended up getting charged $13.80 for each bundle.

I requested a refund of the difference. Got several emails that just kept saying 'thank you for your order', but no resolution. I then requested 4 times to just cancel my order and refund my money. Nope. That did not happen either. Instead, I got an email that said I should have gone through this one area to get my order for $10/bundle.

There was nothing that said that on the site.

Now I received the order. Is it worth even $10/bundle? No, it is not.

I will NEVER order from this company again. Their customer service is pretty non-existent. They will not give you refunds and will not cancel your order, even though you request that multiple times.

This company uses One Stop Mailing for shipping. Takes too long to receive items they ship. They need to offer their customers the option of choosing priority mail or other faster methods of shipping. From Texas to South Carolina its been 8 days since the package left their business and I still do not have a delivery date. The package actually did STOP three days ago and has not resumed.

I have gotten many orders from Annie's. The goods have been excellent, the orders delivered promptly. When I had to contact customer service (my mistake--not theirs) they went out of their way to resolve my problem