Annie's Catalog Reviews
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Annie's Catalog Customer Reviews
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Give Annie's a wide berth
Poor customer service
I ordered one of their magazines and only received the same magazine twice.
Secondly, My package of fabrics and patterns seem to be lost in the mail for weeks but they won't admit it or resolve the problem. I bought things to make for the holiday and it won't be here in time.
I cannot recommend Annie's. Buyer beware.
BE CAREFUL - YOUR MONEY IS AT STAKE!
Be careful! DO NOT GIVE Annie's Catalog your
bank account information. DO USE a safe credit card, such as AMERICAN EXPRESS BUSINESS. I ordered a $4 - $6 pattern from them and received it. Since it was such a small amount of money, I used my checking account!
BUT THEN A FEW DAYS LATER THEY PULLED MORE MONEY FROM MY CHECKING ACCOUNT FOR SOMETHING I NEVER ORDERED - A CATALOG THAT I DID NOT WANT! I CLEARED MY ACCOUNT OF ALL PAYMENT INFORMATION BUT NOW MAY NEED TO CLOSE MY CHECKING ACCOUNT AND GET A DIFFERENT ACCOUNT NUMBER WITH MY BANK! OH MY! - that will be time-consuming but necessary to avoid their draining my bank account.
BEWARE! They will rob you blind.
When my order arrived, it was missing 7 items. I waited a few days thinking it would come,, when it didn't I contacted Customer Service. The items were no longer available when the order was shipped, but they still charged for them.
If I had not called they would have pocketed that money for those items. The invoice (receipt ) that came with the order gave no indication as to why I had not received the items.
Horrible. Very shady practices and terrible customer service.
Charged for items never received. Terrible customer service. Also - if out of stock on something they will charge you anyway and then put a credit to your Annie’s account to use later. They don’t refund your credit card for items items they don’t have. And they don’t tell you they are keeping your money. There’s a subtle line item on packing slip that says “credit due”.
Very dirty!!! When I called customer service to get the money back they acted like they can’t do it and told me I’d have to wait a week or so to see if someone in the office was “willing” to do that. I don’t think it’s legal to keep money for something you had no intention of shipping. Still don’t have my money back :(
really concerns me to read this review, I have been waiting 12 days to receive. It took many days just to show it shipped. I really hope I do not have problems when the order arrives.
Any updates? Have you received your order?
Any updates? Did you ever receive your order?
Terrible customer service.
Terrible customer service. I contacted them via email on charges for items I never asked for or received. They promised to get back in a day. I contacted them again - after 2 weeks. No response.
I called after I was charged again. They did not refund my money and I still don't know what I was charged for. I never received anything.
Quality and good customer service
I've done business with Annie's for a couple of years now. I love the panels I can't find anywhere else; the material is good quality and customer service is excellent - but for a glitch in May and June. Once that was fixed, things have been fine, as they were before their web site issues happened. But until that was fixed, I was ready to never order again.
But Annie's made everything right, and I'm happy to say I'm a happy camper. I also like I can put the things I'd like in a Wish List and wait until there's a sale. There's always something going on sale.
They did not send download and customer service not responding
I ordered a downloadable pattern. the link didn't work and says "www.Anniescatalog.com is currently unable to handle this request."
I called and was on hold over an hour and did not get a representative.
I emailed and the response I got was they hoped to get back to me "in a couple of days". A couple of DAYS for a download that should have been to me instantly?
Next I will ask for a refund and forget that pattern.
Beware what you order from this company.
I ordered 3 bundles of FQ, because it was offered for $10/bundle instead of $13.80. When I went through the site and put in my order, I ended up getting charged $13.80 for each bundle.
I requested a refund of the difference. Got several emails that just kept saying 'thank you for your order', but no resolution. I then requested 4 times to just cancel my order and refund my money. Nope. That did not happen either. Instead, I got an email that said I should have gone through this one area to get my order for $10/bundle.
There was nothing that said that on the site.
Now I received the order. Is it worth even $10/bundle? No, it is not.
I will NEVER order from this company again. Their customer service is pretty non-existent. They will not give you refunds and will not cancel your order, even though you request that multiple times.
No Shipping Options
Totally agree, shipping is not reasonable for the time it takes to deliver. There are a few things I would like to order but still have not received my first 2 orders and the first order was over 12 days ago and has not moved from southern nevada in 3 days