I have been online shopping for a very long time. I've seen many sites and I've shopped from many online sites, but there is none more satisfying and reliable than amazon.com.
Not only does this site have virtually everything, and I mean EVERYTHING under the sun, the prices are reasonable and there is a comprehensive list of new and used items for varying prices, allowing the shopper to decide what he/she will pay for it.
The check-out system is well done with the individual items listed on one side and the prices on the other, allowing the customer to see exactly what he/she is paying for, then the combined cost of all the items, plus taxes (if applicable) and shipping costs. A coveniently placed 'x' on the product allows the customer to easily delete it if he/she doesn't want it.
The overall lay out of the site is user-friendly and easy on the eyes. The text is easy to read and the items portrayed are detailed and large enough to see. You can even see close ups or different angles of it. There are detailed statistics including mass, weight, height, product features, and contents (if applicable). Some products even have ratings or reviews from users. It is incredible that a site that offers so much can be organized in a way that anyone can use it. Drop down lists, search engines, and SKU numbers (numbers associated with a particular product to make finding it easier) make finding any product(s) the user wants simple.
Amazon.com's popularity is very high and they get a lot of customers daily, but they still have the time to send out e-mails whenever a product is ordered or is shipped. They are prompt with answering inquirires most of the time, thought sometimes it may take a few days. This is understandable due to the high volume Amazon must receive daily. The only gripe I have with the e-mail system is that they do not send e-mails when the product is delivered. This would cut down on the constant checking with the delivery company to see if a product has arrived. Those living in apartments or multi-family homes don't usually have products delivered to thier front door. An e-mail notifying of a product's delivery would be nice. Other than that, there are no other problems, issues, or gripes I have with amazon.com.
If you are an online shopper, Amazon.com has all you need when you need it. They are always prompt with deliveries and their costs, both product costs and shipping costs are reasonable.