Alibris.com describes themselves as “a vibrant marketplace” which focuses its energy on the three fastest growing areas of worldwide media, which are listed as online sales, textbook rentals, and out-of-print books, music, and movies.
How Does It Work?
According to their website, the creator of Alibris began selling rare books in a traditional brick-and-mortar bookstore and eventually realized that he could not only branch out in his personal sales, but also create a worthwhile destination for customers searching for rare books, if he just joined together with other rare book sellers across the country, and eventually across the world.
Alibris.com says their own personal warehouse stocks 100 million titles, but you can also choose to support thousands of independent sellers from around the world. When shopping, you can click the “See All Copies” link and you will pull up a page which displays all sellers offering that item. You can then sort through the sellers by rating, price, and condition.
In addition to their book selection, the website also promises a comprehensive inventory of music and movies, whether you are looking for new and popular selections or others which are older and hard to locate, as well as the ability to rent popular textbooks at discounted prices off the cost of purchasing them outright.
Customers are also promised that all of their independent sellers, no matter where they are from, are required to maintain strict codes of service, in order to stay true to their customer satisfaction guarantees.
Using their website to search for certain products or locate independent sellers of various products is completely free. The prices of products available on their website will vary widely, especially since they provide access to extremely rare books.
Customers who use their website to purchase a print book, movie, or music item have the first 60 calendar days of their purchase in which to return their purchase for a refund. Alibris will provide you with a mailing label to return your item, and the item should be wrapped in its original packaging, along with a return authorization page which must be downloaded and included in your packaged return.
Items which are returned more than 60 days after the date of purchase, or which are returned without the authorization form will unfortunately not be accepted for return, and a refund will not be provided.
Customers who are renting textbooks have 21 days in which to return their textbooks without incurring any charges, if they books are lesser quality than they were advertised on their website.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 510-594-4586 or by submitting them directly to their website through the Contact Us link.
Unfortunately this company does have a long list of complaints recorded online, and many of them – if not most of them – cite very similar problems. It seems the most common problem with this company has to do with shipping, and the problems which stem from that.
Customers who had both purchased and rented items said that the shipping took an extremely long time, to the point where students were already involved in their classes without ever having received their book and where purchasing customers were told that either their purchase was ultimately cancelled or that their book was simply “lost in the mail.”
The problem which then results from these complaints is that Alibris.com apparently refuses to return the money from these unhappy customers, saying that since they didn’t return their rental or purchase during the prescribed return period, they were not eligible for a refund.
Most reviews stated that Alibris Customer Service refused to accept the extremely delayed shipping time or the failure of receiving the book at all as an excuse for not returning the book during the time period required by their policies.
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