Alamy.com is the online home of Alamy Stock Photo, a company that says they want to provide people with “greater choice,” which is why they offer the world’s most diverse stock photo collection.
How Does It Work?
According to their website, Alamy Stock Photo was established during the early years of online digital stock photography, and all companies getting started in this industry suffer from major hurdle: amassing a large collection of photos.
To solve this problem, Alamy.com decided to go against the rest of the industry by offering a new approach to photographer commissions with returns ranging from 85% to 65%. Their website says that over the years while other agencies have clearly moved their commission splits in clear favor of the agency, Alamy has maintained a 50/50 commission split across the board.
Because of the fair and equitable way they treat their contributing photographers, their website says that they now have the largest online collection of images and video clips, totally more than 100 million.
Before buying from this website, customers must know that there are two different types of licensed images available, those that are rights-managed (RM) and those that are royalty-free (RF). The license type is selected by the photographer and cannot be changed.
RM images can define how, where, when or for how long an image is being used, while RF images are priced at a one-time fee with no restrictions on how you use image, how many times you use it, or how long you use it for.
The prices of their images will depend on whether they are RM or RF, and what you are using the image for. Pricing will be clearly displayed next to the image you are considering buying and they will provide online calculators for RM images.
If you are purchasing footage, that is very straight forward as there is one license type and set package pricing available.
This company does provide a variety of Refund Policies, depending on what your specific circumstances are in requesting the refund. First, customers who purchase an image license and then realize their copy has any kind of defect will need to contact Alamy in writing within 30 days from the date of delivery of the image or footage so that Alamy can replace it or refund the license fee.
Customers who purchase an image license or footage and then decide within the first 30 days that they are not going to use this image will need to email their Customer Service team with the Invoice number and the Image file number to inform them that the customer is canceling and would like a refund. There are specific instructions you will need to follow regarding the deletion of this image from your archives, etc, before your refund will be able to be processed.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 866-671-7305 or by email at Sales@Alamy.com or Info@Alamy.com.
Unfortunately there simply does not appear to be many customer or photographer reviews of this company at this time, but the few which are available are positive in nature.
Competitors and Alternatives?
Stock photography is a really popular industry which has grown significantly over the last decade, so customers looking for alternatives to this company will have many other options, including iStockPhoto, Getty Images, Fotolia, and many others.
If you have experience with this company or their products, please leave your Alamy.com reviews below.