Airtrek told me that they were getting my refund from Delta for my extensive trip to Asia just as covid hit. The process took a long time and when I did get a response from Airtrek they lied and said the airline only refunded a portion, approx 1/2 of the money, Now in trying to use that half refund on a new ticket I find that AirTrek is trying to charge me far more than the same flights on google.
Next they will not accept any credit or debit cards, only wire type transfers, with no protections in place for you. Last I just asked for my refund and they refused. They will not refund the over $1000 they did agree to credit me. This company is on the verge of criminal. I WILL NEVER USE THEM AGAIN! USE THEM AT YOUR OWN RISK!