AirTreks Reviews

Airtrek told me that they were getting my refund from Delta for my extensive trip to Asia just as covid hit. The process took a long time and when I did get a response from Airtrek they lied and said the airline only refunded a portion, approx 1/2 of the money, Now in trying to use that half refund on a new ticket I find that AirTrek is trying to charge me far more than the same flights on google.

Next they will not accept any credit or debit cards, only wire type transfers, with no protections in place for you. Last I just asked for my refund and they refused. They will not refund the over $1000 they did agree to credit me. This company is on the verge of criminal. I WILL NEVER USE THEM AGAIN! USE THEM AT YOUR OWN RISK!

Airtrek told me that they were getting my refund from Alitalia for my pre covid trip to Europe. The process took a long time and I asked my credit card company for a chargeback. Airtrek lied and said the airline only refunded a portion of the money, turns out Airtrek challenged my chargeback and only refunded me a half of my nearly $2000. I WILL NEVER USE THEM AGAIN!

We arranged a trip to Africa through this company and when the flight was cancelled by the airline (Covid) the airline refunded 100% to Airtrek and Airtrek only offered a 60% refund. They held over $4000.00 back for "costs" when they got ALL of the money back from the airline. TERRIBLE company with crooked policies I suggest avoiding them completely. Had we booked directly with airline, there would have been no problems.

If you're just there to ask for prices, use a temporary email address. I emailed them asking for a simple price quote. I made it clear that I was only looking for price estimations at the moment and nothing more. Received a clear quote, great. And then for the next 2 months, I keep receiving these passive aggressive emails from them asking for my reply. Soon after, I started receiving spam mail from random websites. Obviously they don't have enough business to keep themselves busy and will harass you to no end.