AirTreks.com says they were established in 1987 and describes themselves as the simple way to book your around the world trip or your multi-destination international trips.
How Does It Work?
According to their website, AirTreks is a worldwide leader in multi-stop international travel, and their primary goal is to help their travelers efficiently travel a multi-stop trip with the least amount of worry and frustration.
To create your own custom itinerary you must go to their TripPlanner and input your destinations, where you’ll be shown the different routes and price options for the destinations you’ve selected. After you’ve chosen the best itinerary for your needs, submit it to the AirTreks Personal Travel Consultant.
The Travel Consultant will then refine and optimize your itinerary to provide you with your specific travel information, and as soon as you commit, they will reserve your seats and finalize your plans.
Their website says that the goal of their TripPlanner tool is to help their customers get as much information as they can as quickly as possible, so they don’t require you to have specific dates, times, or flight numbers when arranging your itinerary. Because of this, TripPlanner initially provides a price range for your trip instead of a specific price.
The website says that nine times out of ten, the final price of your trip – after it has been fined by the Consultant – will fall within this initial price range. Exceptions generally include last minute travel plans or peak travel season. But, more often than not, your Consultant will be able to find ways to reduce your cost or add in extras to improve your experience.
In addition, unless otherwise noted for any reason, the price of your trip will include airfare from each point listed in your routing, all airline taxes, charges, and fees, an expert pre-trip consultation, and post departure customer service.
When it comes to plane tickets and travel arrangements, refunds can be tricky and complicated. The AirTreks website says that refunds are possible for canceled tickets, not all tickets are refundable, and even if they are, most airlines do charge cancelation penalties. The website says that typical refunds amount to about 30% of the cost of the ticket, and each leg of the trip must be refunded separately.
The website says that airlines are notoriously slow for refunding their customers’ money even they do refund it, so AirTreks high recommends their customers purchase travel insurance, which guarantees your trip will be covered in full.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 877-247-8735, by using their website’s Live Chat feature when it is available, and by submitting them directly to their website through their Contact Us link.
Though this company has been around for a long time, there are not very many customer reviews available for them. However, this is actually a good sign. A company that has been in business for more than 30 years but doesn’t have a long online history of complaints and customer issues actually indicates that this is a fairly reliable and trustworthy company.
Competitors and Alternatives?
Certainly there are many different online travel agencies where customers can book airplane tickets, however there are not many different companies that plan complicated multi-destination trips the way this company does.
If you have experience with this company or their products, please leave your AirTreks.com reviews below.
3 ‘AirTreks.com’ Reviews
Airtrek told me that they were getting my refund from Alitalia for my pre covid trip to Europe. The process took a long time and I asked my credit card company for a chargeback. Airtrek lied and said the airline only refunded a portion of the money, turns out Airtrek challenged my chargeback and only refunded me a half of my nearly $2000. I WILL NEVER USE THEM AGAIN!
We arranged a trip to Africa through this company and when the flight was cancelled by the airline (Covid) the airline refunded 100% to Airtrek and Airtrek only offered a 60% refund. They held over $4000.00 back for "costs" when they got ALL of the money back from the airline. TERRIBLE company with crooked policies I suggest avoiding them completely. Had we booked directly with airline, there would have been no problems.
If you're just there to ask for prices, use a temporary email address. I emailed them asking for a simple price quote. I made it clear that I was only looking for price estimations at the moment and nothing more. Received a clear quote, great. And then for the next 2 months, I keep receiving these passive aggressive emails from them asking for my reply. Soon after, I started receiving spam mail from random websites. Obviously they don't have enough business to keep themselves busy and will harass you to no end.