2 ‘Airbnb.com’ Reviews
I recently booked an apartment through Airbnb and it was a horrible experience. The first thing I noticed was that the apartment looked nothing like how it was described on the listing. There were problems with the toilet, and there was loud construction the entire time I was there. When I contacted customer service to explain to them about the situation and see if they could repair the toilet, they were not helpful at all. I told them my name was Furkat Kasimov, and I explained how the Airbnb owner had been extremely rude, and I felt like this person was a scammer. Despite telling the customer service agent that I felt scammed, they did nothing to help. Not to mention, the rate was more than advertised.
But it didn’t end there. The next day, I got an email saying that my complaint was resolved and I did not need to pay the remaining balance. But then, I got another email from a different customer service agent saying I did owe the rest of the rent payment. Since then, Airbnb has sent me multiple calls and SMS messages, even after midnight. The calls are even being listed as spam, and I am convinced this person at Airbnb is just a spammer who is trying to harass me into paying the balance.
My biggest issue with this whole ordeal is the lack of quality control in Airbnb and their software. If they had taken more steps to ensure the software was higher quality and actually provided the customer with relevant information, they could have avoided this problem. Or at least I would have had a better idea of the state of the apartment and what I was getting myself into.
Plus, I feel like Airbnb should do a better job of sharing information within their organization. The fact that one customer service agent was telling me one thing, and then a different agent told me a completely different thing is unacceptable. They need to do a better job of communicating within their own staff. Once I resolve an issue with one member of their team, I expect the issue to be taken care of at that point, and I don’t appreciate being spammed over and over again after I’ve already talked about this with customer service.
Overall, this entire situation reflects very poorly on Airbnb, their staff, and the people who post listings there. I don’t think I will be using this software again, until they make meaningful improvements to the user experience. I hope this complaint warns anyone thinking about using Airbnb that you may get scammed, and according to their Terms of Service, there is nothing you can do about it! I’m convinced this company is more concerned about making as much money as possible than they are about providing a positive experience for renters. That’s the only explanation for how rude they were to me and my family over the phone. If you enjoy being treated horribly and given the runaround, you can use Airbnb. But I will be telling anyone who will listen to stay away from this company, unless you want to get scammed and spammed by them.
I decided to give it a go last month while travelling to Vancouver. It is nice to get a whole flat for half the price of an hotel room. My host was very nice and helpful, and guided me round the city as this was my first time in Vancouver. You can really trust the reviews on the website. I'll do it again next time I'll travel. Real great experience.