AdventureRV.net is the online home Adventure RV, a company that specializes in selling their customers all the parts and accessories that they both need and want for their RVs, Campers, Motorhomes, Travel Trailers, and more.
How Does It Work?
Like any other online retailer, customers can simply go to their website and browse through their online catalog of products either by category, like Antennas & Satellites, Electrical, Major Appliances, Awnings & Covers, and many more, or by using their search feature to locate a specific product you are interested in.
With such a wide variety of products available - from Major Appliances to basic Patio Lights - there is going to be an extremely wide range of prices as well. But as always to look through their products or to receive their newsletter is free.
AdventureRV.net has a very specific Refund Policy depending on the item you are hoping to return. First, all returns must be made within 30 days of the purchase date, and all items returned must have a Return Authorization Number. You can receive this number by using their Contact Us link.
Items that are returned are subject to a 15%-25% restocking fee unless you are returning the item because it is defective. Defective items will be evaluated and refunds will be issued on a case by case basis. Unfortunately there is not returns of Appliances, Electrical, LP or Special Order items or of items that show signs of wear, installation, or use.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 865-429-3698, by traditional mail at 2910 Newport Highway, Sevierville, TN 37876, or by submitting them directly to their website.
Currently AdventureRV.net seems to have mixed reviews from their customers, with the majority of the negative reviews coming from customers who have had difficulty with their Customer Service team when obtaining refunds or dealing with other problems.
Competitors and Alternatives?
There are many local stores and other online providers of RV and camper parts that may be able to help you if you cannot find what you are looking for on AdventureRV.net.
If you have any experience with this company or their products, please leave your AdventureRV.net reviews below.
9 ‘AdventureRV.net’ Reviews
Don't ever use this company
Zero is not a low enough rating for this company. Do Not buy from this company. Had ordered part on March 3, and they said it was on back order and now my ticket is closed. I have tried the online chat that is a joke. There is no real person at phone number listed.
These are the most unprofessional and unethical people I have dealt with in more than a decade. I purchased a refrigerator and it stops functioning properly within 3 days of arrival. There are no numbers for customer service. I filled out a service ticket and was referred to the manufacturer. Basically NOT their problem. They did not even offer contact information. After posting an unflattering customer review. I received a call from a private number, I let it go to voicemail, some unidentified person from AdvantureRV.net starts dressing me down, calling me a liar and accused me of being immature for posting a bad review. Only after reading my review did they offer a website in response. You should only do business with them if you can afford to lose your money because if a problem occurs customer service is none existent.
Avoid this dealer. Similar to other complaints, my package arrived without crucial installation hardware bag being included. Frustrated with the email-only system of communication chronicled in other complaints, I contacted them for return - not trusting their shoddy shipping. They also didn't supply a return label. So I had to pay for shipping the return ($28.00). Subsequently, AdventureRV sent me a notice that they were refunding only $70 of the $92 I was charged. When I complained, they simply referred me to their RETURN POLICY -- which I admit is clearly written -- but I had NO IDEA that it applied even if it was THEIR screw up in not sending a complete product. Somehow, that's YOUR fault, and they'll still charge you their damned restocking fee. They also reserve the right to charge you for shipping in both directions -- even though they don't include a return sticker -- and you'll need to cover that cost as well. They are disgusting.
Sent the wrong paperwork for the brackets I ordered, then could not answer any questions I had. All contact is done through e-mail, which includes mostly form letters from them; forget about trying to talk to anyone! They have no customer support, and their restocking fees should be criminal!
Ordered an Eaz-Lift sway control bar for trailers - they sent me a cheap, inferior knock off product. No response yet from the company. Dishonest.
I ordered 4 items, two of which arrived no problem. The other two items were not delivered. I emailed the company and asked about my remaining items. The reply came from someone who doesn't know the difference between to and two. I have since exchanged 5 emails about the number of boxes I opened and to send pictures of the damaged box. The two items I received were in factory packaging, not packaged by AdventureRV. Neither box was damaged, they just didn't contain the additional items. I am fed up with this company and will not order another item from them.