AbHair.com says their name stands for American Beauty Hair, and that their company is made up of a team of hair extension experts who are passionate about individuality and freedom of expression through beauty.
How Does It Work?
According to their website, the goal of AbHair.com is to offer people who want to look and feel good the ability to do just that, without having to spend a lot of money or time at a salon.
Their website provides customers with “the highest quality human hair extensions, wefts and wigs at unbeatable prices worldwide” stating that their extensions are made from 100% human hair that has never been treated with an acid bath. This means that the hair cuticle remains intact, which makes the hair softer, shinier, and more manageable than other extensions made from synthetic materials or human hair which has been acid washed.
AbHair.com provides their customers with three levels of quality, which they label as Good, Better, and Best. These designations are based on requirements for weight, volume, and budget, and they guarantee that their extensions are always kept up to industry standards.
Customers can go to their website at any point and look through their categories to see what’s available, including Clip In, Virgin Hair, Weft, Tape In, Wigs, Celebrity Looks, Hair Pieces, Fashion Accessories, What's New, and more. Once you choose your main category, you then search by color, length, hair type, and sometimes by texture, depending on the product you are searching for.
With such a wide variety of products, and many different customized choices within each category of product, it is difficult to set a specific price range for items you can purchase on this website.
But this website does say that the high quality products you will find at AbHair.com will be more affordable than comparable products at other retailers because they work directly with professional manufacturers and will not work with third party sources or middle men. Their more direct methods of sourcing result in more prices that are more reasonable and accessible for their customers.
The website does say that customers are welcome to return products they are unhappy with, but the return instructions published on their website are specifically listed as being intended for damaged and defective items. That being said, these instructions appear a good guideline for all returns and exchanges.
In order to being the return process, you must email Customer Service pictures of the product with an explanation of why you are returning or exchanging them. Customer Service will then provide you with an RMA number and return instructions. The website says the company has the right to refuse your return or exchange without these.
Items that have been opened or used cannot be returned unless the product is damaged or defective, and all returned items must be unaltered, unworn, undamaged, and all original packaging must be included.
Customers that are returning items for reasons other than damage or defect will be charged a 15% restocking fee.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 855-422-4247 or by email at [email protected]
Unfortunately this company does not seem to have the best reputation online when looking at the reviews of previous customers that have used this service.
The complaints posted online show a wide range of issues with this company, including issues with the color of the hair, the thickness of the extensions, the accuracy of the textures, and more.
Even reviews of this company that appear to be moderate express some level of displeasure with the company, especially with the lack of Customer Service when they needed assistance or had questions.
When a company suffers from consistently poor reviews, customers should consider the cost of doing business with them, and whether or not the potential reward of getting affordable extensions outweigh the risks that you won’t like what you receive.
Competitors and Alternatives?
There are many local beauty supply stores and other online providers of hair extensions and wigs, like Yummy Extensions, Secret Extensions, Luxury Hair Direct, LaceWigsBuy.com, and more, as well as many hair salons where you can purchase extensions and have them sewn in.
If you have any experience with this company or their products, please leave your AbHair.com reviews below.