About A Place For Mom
APlaceForMom.com is the online home of A Place For Mom, a website and service that says their goal is to help families in the United States and Canada connect with the right Senior Living facilities for their needs.
How Does It Work?
According to their website, A Place For Mom was founded 15 years ago in order to help families “navigate the maze of senior housing options.” It has since grown to be the largest operating senior living referral service in both the United States and Canada.
The website says that though they call their service “A Place For Mom,” the reality is that they will help you find the right senior living circumstances for any loved one in your family. They understand that each family has their own personal story, which must be honored when moving a loved one into the next stage of living.
Their service operates very simply. Customers will contact one of their 400 local Senior Living Advisors who will listen to your family’s unique needs, including your loved one’s lifestyle, care needs, budget, and preferences for senior living. Then, based on your unique assessment, the Advisor will send you information on the senior living communities which meet your needs.
You can then use their service to schedule tours of the communities, get information on how to evaluate the facilities, and contact your Advisor any time during your search for additional help. Finally, when you do select a community, the Advisor will provide you with guidance on “making the move as smooth as possible.”
At this time, A Place For Mom is completely free of charge for the families that are using their services to find the right Senior Living facility for their loved one. They are able to provide their service for free because their participating providers and communities pay their operating costs.
In addition, they promise their customers that all communities featured on their website have been prohibited from passing their fees onto families – no one should be charged any additional fees because they found their facility through the A Place For Mom service.
Because this company offers their services to families completely for free, they do not provide their customers with any kind of a Refund Policy, as it isn’t really necessary at this time.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 855-403-2299 or by email at [email protected]
This company actually suffers from some very serious criticisms. A New York Times blog post discusses the problems with services like A Place For Mom, including their specific service, saying that the people who are recommending communities and facilities often have no personal knowledge of these places other than what they see on paper.
In addition, these services charge the facilities and communities large fees which simply can’t be paid by all communities, so they are not necessarily offering their customers a truly representative sample of all the options that are available in their local area.
This service is free for families to use, so customers may still want to use their services to see what kinds of information they can get. However, many customers have complained that once they signed up with this service, they were called repeatedly, multiple times each day, because the Senior Living Advisors that work with their customers are essentially trying to “close a sale” by getting you to work with one of their partner facilities.
Competitors and Alternatives?
Senior assisted living facilities are growing at fast rate, given the large size of America’s aging population, and there should be a lot of information available both online and from local facilities.
If you have any experience with this company or their products, please leave your A Place For Mom reviews below.
6 ‘A Place For Mom’ Reviews
Unable to help. Could not get any info that would help. Lousy follow through
Words cannot do justice to the help and comfort A Place for Mom gave me and my family during a stressful time. I have spent the last month searching for the ‘right’ place for my Uncle. He is diabetic primarily but his health conditions have fluctuated so much over the last month that his care needs kept shifting. My Care Advisor, Layton Gaskins, was with me every step of the way guiding me with questions to ask when visiting felicities, checking in on my Uncle’s status, adjusting his care needs with potential matching facilities. Layton was a calmness in a turbulent storm. I cannot image going thru this alone and thankfully with Layton, I was not! I highly recommend this service, take the helping hand and find the ‘right’ place for your loved one.
I sent a review of the facility,Wellington Place, where one of my elderly aunts is housed.
She is across the country from me and I always send her a Christmas gift.
In March, after sending her a gift I received the package back with, Deceased marked across it.
Imagine my feelings! I called the facility and inquired as to when she passed.
I was told that she was fine. I then inquired as to why her package was returned. They told me they had a big turn over in employees and it was an accident.
Imagine my anger.
I did a review of this facility on A Place For Mom.
They refused to print it! They said that the facility told them the mailman had marked the box as such. They refused to post my review, saying that the facility said the mailman had done it.
I pointed out that the mailman does not deliver to each room individually, so someone had to tell him this.
Again, A Place For Mom sided with the facility.
Seems to me like they can't be imparrtial. Paid off by the facilities they represent?
They repeatedly state that they "care" about your situation because it's so hard to find information on caring for your loved ones. That was a complete lie! They only help someone if their aging loved one is rich. They repeatedly told me when I spoke with them on the phone that they "couldn't" answer ANY of my questions. Not even general questions or where I COULD go for information. Even their tone in the way I was spoken to changed when they heard that my parent was on Medicaid. It was extremely upsetting. To top it off, I received a second call from them (apparently she wasn't told that my parent was poor, from the first caller) and told me she couldn't help me, and this time I hung up!
They made the bad situation worse and totally FALSE ADVERTIZE! NO HELP!
They only provide you a list of ALFs that require big $$$. In order to find an affordable ALF for my indigent mother who is on medicaid, I had to do my own research. A Place for (rich) Mom was no help.
I fully agree with this part of the review on the main Reviewopedia page for APFM, "...many customers have complained that once they signed up with this service, they were called repeatedly, multiple times each day, because the Senior Living Advisors that work with their customers are essentially trying to “close a sale” by getting you to work with one of their partner facilities."
Out of eight facilities that made matched our needs, one of them happened to be associated with APFM. I only found that out when the facility asked so they could determine if the commission should be paid.
So, buy luck, they had a 12.5% success rate with us.