About 7 Cups of Tea
7 Cups of Tea, found online at 7Cups.com, is described as an “on-demand” emotional health and well-being service which does not provide professional therapy, but does give people the mental health benefits of a dedicated listener.
How Does It Work?
As mentioned above, it is important to understand that this company is not providing people with online based professional therapy. Instead, their goal is to anonymously connect their customers with trained Listeners in order to get support for their everyday issues, which can also include issues of mental health.
Their website says that 7 Cups of Tea focuses on Active Listening, which they describe as “a set of communication skills that demonstrate empathy, compassion, understanding, and respect.” Active Listening is not the same as having a friend or family member listen to your issue or problems, as the Listener is completely focused on absorbing what you have to say.
All the Listeners on this website are actually volunteers, but all volunteers are required to complete an online course which helps develop Active Listening skills and they must pass their Active Listening exam with a perfect score before they can begin. In addition, the website says all Listeners are subject to a background check, and all Listeners are subject to visitor reviews and will be awarded badges based on their reviews.
Many of the volunteers who work on their website are licensed professional counselors and therapists, but they are not legally allowed to provide any medical or psychological advice during conversations. Instead, all Listeners will focus closely on what you are saying, and if they believe that your experience or attitude indicates needs beyond Active Listening, they will refer you to a professional licensed therapist, counselor, or emergency contact.
The website is very clear that customers can take advantages of many of their services completely for free, however if you are someone who wants access to their full list of featured services, you can purchase a subscription.
Customers can pay for this service on a month-to-month basis for just $12.95 per month, while people who are interested in an annual subscription can get one for $95.88, which breaks down to $7.99 per month. They also offer a Two Year subscription for $154.08, which breaks down to $6.24 per month, and a Forever subscription which is priced at $419.95.
All this company says is that any customers who invest in a subscription service for which they pay in advance will have the opportunity to cancel their membership within the first 30 days of enrollment and request a refund at that time.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected]
At this time 7 Cups of Tea appears to have mixed reviews from their customers, which is not surprising considering that their service relies on volunteers that don’t have any formal or professional training; just the training provided by the website itself.
Because of this, people who have used this service really recommend that people look for the Listeners who have been highly rated or have received a lot of badges by previous customers, and if you do feel as though you are paired with a Listener that has ultimately given you a negative experience, make sure to review them for future customers and maybe give the service another chance by using other volunteers.
Competitors and Alternatives?
There are many different companies and websites that are working toward providing people with alternatives to traditional expensive, in-office therapy, including Blah Therapy, Talkspace.com, BetterHelp, and many others. Some services use certified therapists while others use trained volunteers, like 7 Cups of Tea, so it just depends on what you believe your specific needs are.
If you have experience with this company or their products, please leave your 7 Cups of Tea reviews below.
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11 ‘7 Cups of Tea’ Reviews
When I joined I felt fine, until 7 cups's service says, "I'm breaking the terms of service." I'm actually not, but when I got my account back things were doing fine. After everything was fine, people started to harrass and nit-pick on me. People even mod are saying that isn't the way to handle things etc.
So, I was the one who got banned. And my other friend got banned for no reason.
They need to stop and learn and see what they are doing.
It makes people stressed and much more.
This website made everything worse, not better AT ALL.
WHEN YOU NEED HELP, THEY DON'T REALLY EMAIL YOU BACK.
When YOU EMAIL THEM/NOTHING WORKS. ETC.
I DO NOT RECOMMEND 7 CUPS AT ALL!
I have been a user of 7 Cups online therapy for quite a while now. I love my therapist. I also enjoy the community.
7 Cups is a caring environment where people learn how to better cope with challenges and help one another. It has been there for me a lot. You don't always find the right fit listener right away, but you keep at it and fine a social network of caring people that will stick with you. I recommend it.
I was having a really intense episode with my anxiety and ended up trying out 7 Cups because I find conventional therapy unhelpful. Mostly because of scheduling structure making it easy for me to pull myself together and present myself in a very composed, reductive way. I actually had a very positive experience to begin with. Chatted with a listener for an hour or so and then hit the community message board for people with anxiety. I posted in a couple threads, made one detailing how I was feeling at that moment. That sort of thing. Being an insomniac when my stress levels are very high, I was still awake around 3am when I got a reply to my “how am I feeling today?” thread by someone who was offering support. Just some generic I’m here if you ever want to talk. When I clicked on their profile to chat, I was told that I wasn’t allowed to because they were a teen and I was an adult. I shrugged and replied in the thread. Feeling a bit better by that point, I called them sweet to reply and made a bit of small talk. As I was winding down for the night, I went to check the thread again, found it gone and was then kicked out the app. Confused, I tried logging back in and changing my password, until finally I was informed on the site that my account had been suspended for violating their TOS. Which one(s) were not detailed. My only thought is that I had purchase been flagged for trying to chat with that teen privately? Because I guess I was supposed to be psychic and know they were a teenager to begin with. Perhaps someone had taken offense to me calling them sweet in my thread? I’m really not sure what happened and no one has gotten back to me about it. Very strange and a little disturbing.
When I checked it out the first time it offered me a "FREE 7 DAY TRIAL". I got charged on the 5th day when I still had the 7-day trial. I reported this to my bank and they were able to get my money back. But still a scam.
Some listeners are not caring at all and there's no control of getting bullied in the chat rooms. Other than that it's ok.
The free, talk side has but one goal, and that is to push new members onto the therapy, paid-for part of the site. Once they see you will not take the bait, they drop you as fast as they can.
Of the 3 "listeners" it took me hours of navigation to find (BTW 7Cups, the Noni bot is cruel and insulting. Your "Sheila Bot" for paying guests, is listed as a bot, do same for Noni, you jerks) ALL WERE NEW and could not tell my how the site worked. 1 was a child, the next claimed to be an adult, but would only say under 40 and had no grammatical skills at all. Finally, a grown woman whose every second or third reply was "Hey, try our Therapy side!"
For those of us Americans with no access to mental health services, this site is a cruel joke.
you cant't find a good listener in a reasonable time, the site is full of immature brats that clog up the chatrooms with sex chatting, which really gets in the way for anyone new looking for answers and support for their problems and i wouldnt recommend this site to anyone, especially if they are suffering mentally from any condition, cause this site can and will only make matters worse
On my first attempts a few weeks ago, the listeners I talked to replied with what seemed to be standard, prefabricated replies taken from a list, one i do remember quite clearly as it was my very first experience was "there is no need to worry that much, life is beautiful, embrace it.", which said to someone who was trying to talk about how hard it is for him to try and not worry too much, it sounded like mockery...if I wanted such replies, i'd go read motivational posters or one of those "100 life tips" lists.
On more recent attempts, of which the last one was yesterday, all I got was vague comments which little had to do with the issue i was talking about or rude attitude such as trying to change the subject while i was in the middle of explaining, or literal "Honestly, I don't care how you're feeling about this".
All of the listeners i talked to were at least in the mid-ranks, and were highly rated with positive reviews, and I'm honestly baffled by all of this.
I've been trying to cancel my subscription to this service by following what it says to do so, well it doesn't work! It caused me to go into the red recently. I believe I'll be changing my debit card because of it! It says to go into your settings and manage settings, I didn't see that. My folks have no idea. I was charged $150! Every Freaking Month! I'm fuming!
Site has lots of rules, which is fine. I read them. I saw nothing in the rules about how much you can type. I was trying to discuss my problem and they accused a new user on the site for only the second time of spamming, merely because I'm a little more verbose than some. Not like I was cutting and pasting. I guess grunts and half assed descriptions of issues are preferred. Thing is, they didn't tell me I was banned. So I spent a half hour in the chatroom talking to myself without realizing I had been banned. I wondered why I was being ignored and why no one wanted to engage with me anymore. This a terrible thing to do to a person depressed about the holidays. Poor execution. Overall, I felt hazed.