4WD.com Reviews

4WD.com is the online home of 4Wheel Drive Hardware, a company that describes themselves as the leading mail order and internet distributor of Jeep parts accessories.
How Does It Work?
According to their website, this company was created in 1977 by a Jeep owner that was tired of having difficulty finding the important parts and accessories he wanted for his Jeep vehicle.
4WD.com states they pride themselves on providing innovative and unique parts, sourced from vendors and manufacturers from all around the world.
In addition, they promise their customers the best possible Customer Service throughout the entire order and delivery process.
In addition, the website says that as the industry has changed from mostly mail order to being more web and mobile based, they have adapted and evolved their business policies as well, though they promise that their main goal will always be meeting the needs of their fellow Jeep owners.
Cost/Price Plans
Obviously, the cost of your products will vary widely depending on what your personal needs are – products like tires or major engine parts will likely be priced much higher than smaller parts or accessories.
Refund Policy
The website does say that they provide a Refund Policy for their customers who are looking to return products within the first 30 days from the date of receipt, as long as the item has not been installed or modified, and is still in complete, new condition.
Merchandise returned after 31 days will have a 15% - 30% restocking fee applied and a store credit will be offered instead of a refund. No returns on any merchandise will be accepted after 90 days.
If you are conducting a standard return or exchange, all you need to do is download and print a Return Goods Authorization Form, and follow their instructions to complete your return.
Customers are welcome to return their purchases by mail or to one of their local stores, regardless of how the item was initially purchased.
They also offer their customers a Rapid Xchange program, where customers who simply want to exchange a part or product can call their Sales Team and order their new merchandise immediately and have it shipped right away.
You will be charged for that order, but your return will be flagged and your refund for the original purchase will be put through as soon as possible.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 800-555-3353 or by submitting them directly to their website through their Contact Us link.
Reputation
Unfortunately it appears as though this company generally has mostly mixed reviews for their services.
Many customers detail positive reviews and satisfaction with both their service and the products they received, but others had more problematic experiences.
Most of the complaints were regarding two different issues.
The first was delayed shipping or backordered products, saying that they were led to believe that products would be delivered within a certain time frame, only to be informed later that they were backordered or would be delivered significantly later than originally estimated.
The second issue people had was with incorrect or incomplete orders which were received.
They claimed that getting assistance with fixing these problems – which were the fault of the company – was very difficult and often a long and complicated process.
Competitors and Alternatives?
There are many, many different companies that are happy to supply you with the auto parts and supplies you may need, for a variety of different vehicles, including AutoAnything.com, PartsGeek.com, TheAutoPartsShop.com, and many others.
If you have any experience with 4WD.com or their products, please leave your reviews below.
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4WD.com Customer Reviews
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Very Poor customer service
I ordered a $175.00 kit online to be drop shipped to me direct from the factory. Got no conformation. Had to call was on hold for 1 hour and 40 minutes. They said it would be 3 weeks before they could ship. Amazon had 10 in stock. The manufacturer said they had in stock. So I canceled the order. Told 3 to 5 business days to go back on my card. I emailed them they said had to go to the financial office
Then 3 to 5 days. Still no reimbursement. And customers service is closed Saturday and Sunday.
Do Not Order From Here
I give it one star because I can't give it ZERO. I ordered a product from them in November of 2021 and they STILL haven't sent my order. They gave me the run around month after month and now refuse to answer when I attempt contact/ haven't given me a refund. 100/10 Do not recommend this unprofessional company.
False Advertisements- File with State Consumer Attorney General
Product purchase:
2007-2018 Jeep Wrangler Cargo Security cover.
Item description and pictures provided sufficient information about product.
Product arrival: Not as described or pictured. Product identification did match product listing.
Returned for reason:
False advertisement - Not exact item . (Example : An advertisement of a roll cage for full price, you may get just the bolt. Which is what they "Claim to advertise.")
They got the returned product based on their return policy and procedure. Its been 3 week now and a 3rd request for refund status has still not been answered.
I am now exercising my Attorney, in contact with State Consumer Attorney General, and have reported them to Better Business Bureau. No one should have to take legal actions to obtain their full refund.
Anyone making an online purchase should not have to worry about refund issues or purchase issues. For this company, I highly recommend to stay clear from them. They do not deserve to be in business!
If you are having issues with this company, I highly recommend contacting their State Consumer Attorney General to have the issue resolved immediately.
Starting to suspect fraud
Contact the State Attorney General!
4WD ripped me off
Contact the State Attorney General!
Warn plow mount order took 4 months
I purchased a plow mount for my atv which the website stated part was in stock which pushed me to order from company.... well to my surprise they did not have the part in stock and had to order it from manufacturer! A total of 4 months the part was going to take to arrive since it was on back order! I contacted customer service all they would do is offer to cancel order and refund my money after I had already waited 2 months and would not work with me at all!
Please head my warning and do not order from this horrible company!!!!!
They will steel your money
Had the same problem but I never got any money back after returing the item that was damaged and they signed for at there wearhouse. I had to go through my credit card company to get my money. To this day they never responded to the credit card company. I will never buy anything form 4WD again.
Contact the State Attorney General!