I received the very small box containing the stickers well after I left for our event early this morning at 8:00AM on 05/31/22.
The shipping label states USPS Parcel Select otherwise known as USPS Retail Ground
I weighed the box I received, enter both our zip codes and USPS created the shipping costs below:
USPS Retail Ground (The method you shipped) $10.85
Priority Mail 3-Day $11.75
Priority Mail Express 1-Day $46.30
I ordered on 5/24/22 at 7:00AM
Paid for one day processing and two day shipping. Both of these were additional costs. The two day shipping was $59.92
Ordered not shipped until 5/26/22 and this little box all 1# 10oz was shipped via the slowest USPS parcel select. Ensuring I wouldn't receive it on time and didn't receive until 5/31/22 some time in the afternoon after the event I ordered for.
You will find the order I placed below showing I paid $59.92 for 2 Day shipping. This would have more than paid for Priority Mail Express 1-Day shipping at $46.30 and still giving your company a profit of $13.62 on the shipping alone.
If this was done on Thursday by 8PM I would have received the box on Friday by 6PM
If this was done on Friday by 8PM I would have received the box on Saturday by 6PM
Not sure what happened?
Please refund my entire order to my credit card. If you would like I will show you the unopened box and the labels I had to print myself yesterday so I would have them for this event.
Project Name: Pinnacle Stickers
Item Number: #14881406
Size: 2" x 2"
Material: White Vinyl Sticker
Coating: High Gloss UV
Printed Side: Front Only
Rounded Corners: No
Shrink Wrapping: None
Turnaround: 1 Business Day
Proofing: Proof Waived
2 Day Transit
Pinnacle Real Estate Marketing
Shipping & Handling:
Total Paid: $157.36
From: Pinnacle Real Estate Marketing
Sent: Sunday, May 29, 2022 1:43 PM
Subject: FW: Job Order # 09569855
My order arrived at hub in Cape Coral at 6:00AM this morning.
I do not know where the hub is although it is not going to be delivered today Sunday or Tomorrow Monday and will not be delivered until Tuesday afternoon when my regular mail delivery occurs.
Why wouldn’t this be shipped UPS 2 Day Air or USPS Priority Mail or USPS Next Day Air or FedEx Express Delivery
So many ways to ship 100 sheets of paper. Instead you shipped it DHL on Thursday already one day late for one day processing as order was placed on Tuesday and should have shipped Wednesday.
Knowing that you are already one day behind in processing why send this package via DHL to USPS when I paid for 2 day shipping at $60
I am really disgusted by the entire process as I can order so many items on a Friday and have them delivered with 2 Day delivery and delivered on a Sunday.
The company has serious issues with logistics, processes and customer service with no concern with how important an order is especially when the order has one day processing and two days delivery paid for. That should have equated to three days at most. Instead I will receive this order at 8 days after placing the order.
Please cancel and refund my money. Unbelievable for a company that names themselves 48hourprint
Sent: Saturday, May 28, 2022 6:00 PM
To: Marc Weiskopf
Subject: Job Order # 09569855
Job Order # 09569855
Mark here, I do apologize, we are still trying to contact the courier regarding with this concern.
If ever the order didn't arrrive until the end of the day, please kindly contact us back immediately.
We will keep you posted regarding the status of the delivery.
48 Hour Print Customer Support
8000 Haskell Avenue
Van Nuys, CA 91406
©2022 48 Hour Print
8000 Haskell Ave. Van Nuys, CA 91406