2Game Reviews

I am extremely dissatisfied with my purchasing experience on the website 2game.com. Recently, I purchased the game NBA 2K23, which was on sale. I chose to make the payment using Pix, and that's when the problems started.

Despite following all the instructions provided by the website and the payment service provider, Payssion, I was informed that my payment had not been received. Since then, I have been in contact with the site's support team since Tuesday, trying to resolve this issue.

I have sent over six emails to their support, but so far, I have not received any effective solution. The responses I received only claimed that the payment was not received and suggested that I contact my bank. Following their advice, I reached out to my bank, which confirmed that the transaction was completed and duly confirmed. I provided screenshots of my conversation with the bank, but the site's support team informed me that it is a common response, even when the payment is not processed.

Yesterday, after much insistence, I sent an email demanding that the support team reach out to Payssion. However, they responded almost 24 hours later without a concrete solution. I received a generic message once again claiming that the payment was not received. Today, I contacted support again, demanding a solution to my problem. I sent the email at 10 a.m., and up until now, at 5 p.m., I have not received any response.

Throughout the conversation with support, I provided multiple screenshots that clearly demonstrate that the payment was made on my end. I should not be held responsible for an error in their system. I made the payment exactly as instructed by the website itself, and it is unacceptable that I am facing such difficulties in obtaining a solution.

In light of this situation, I demand an immediate and satisfactory resolution to my problem. Additionally, I hope that 2game.com reevaluates the quality of its customer support, as the lack of proper assistance and delayed responses have only intensified my dissatisfaction.

Overall, my purchasing experience on 2game.com has been extremely frustrating and disappointing. I hope this review can alert other potential buyers about the issues they may encounter when making a purchase on the site.

This site is amazing. Great prices and they helped me a lot on their support tickets. I would definitely buy there again. Just don't use VPN's and abide by their rules and you'll be fine.

P.S. Make sure you buy the game on the right platform.

I recently made a purchase from 2game.com and AFTER the transaction went through and hit my PayPal account, I clicked on the button to reveal my game key. What was revealed was not a game key, but the message "Key not available..." Are you kidding me?

I've submitted a support ticket to their supposed "24/7 customer support" and have not received a response. I am speechless. How would a company continue to make transactions and receive money and not have game keys available?

The transaction shouldn't go through if a company has no game keys! This concept is so simple that I find it absurd that I actually had to type that out! Proof included in imgur link. I found out afterwards when looking in my email that the company is based out of Hong Kong.

https://imgur.com/a/rVbtxVm