I am extremely dissatisfied with my purchasing experience on the website 2game.com. Recently, I purchased the game NBA 2K23, which was on sale. I chose to make the payment using Pix, and that's when the problems started.
Despite following all the instructions provided by the website and the payment service provider, Payssion, I was informed that my payment had not been received. Since then, I have been in contact with the site's support team since Tuesday, trying to resolve this issue.
I have sent over six emails to their support, but so far, I have not received any effective solution. The responses I received only claimed that the payment was not received and suggested that I contact my bank. Following their advice, I reached out to my bank, which confirmed that the transaction was completed and duly confirmed. I provided screenshots of my conversation with the bank, but the site's support team informed me that it is a common response, even when the payment is not processed.
Yesterday, after much insistence, I sent an email demanding that the support team reach out to Payssion. However, they responded almost 24 hours later without a concrete solution. I received a generic message once again claiming that the payment was not received. Today, I contacted support again, demanding a solution to my problem. I sent the email at 10 a.m., and up until now, at 5 p.m., I have not received any response.
Throughout the conversation with support, I provided multiple screenshots that clearly demonstrate that the payment was made on my end. I should not be held responsible for an error in their system. I made the payment exactly as instructed by the website itself, and it is unacceptable that I am facing such difficulties in obtaining a solution.
In light of this situation, I demand an immediate and satisfactory resolution to my problem. Additionally, I hope that 2game.com reevaluates the quality of its customer support, as the lack of proper assistance and delayed responses have only intensified my dissatisfaction.
Overall, my purchasing experience on 2game.com has been extremely frustrating and disappointing. I hope this review can alert other potential buyers about the issues they may encounter when making a purchase on the site.