25MainStreet.com is the online home of 25 Main Street, a company who promises their customers access to everything they need for their home décor, “at the lowest price, guaranteed.”
How Does It Work?
According to their website, 25MainStreet.com is a website that says their company was established in 1912, and since that time their goal always has been to give their customers high quality home goods and products – which they update on a daily basis – that are “inspired by the latest trends and top designers from around the world.”
Customers who are interested in what their store has to offer can go to their website and search through their daily inventory by category, including Living Room, Bedroom, Bathroom, Kitchen, Clearance, and more, as well as subcategories like Lighting, Furniture, Décor, and more.
Since this is an online retailer which offers many different types of products from bedding to lighting to larger pieces of furniture, there is no real way to quote a single, static price range for the products they sell. In order to help you on your search for the perfect item for your house, they will allow you to sort the products on their website by price, or to search through their Clearance section by a price range as well.
The website also mentions more than once that they offer their customers the “lowest price, guaranteed.” Unfortunately this is more of a promotional statement about how they feel about their products – there is no actual guarantee that this company will honor or match a lower price found at a competitor website.
25MainStreet.com says that it is genuinely important to them that their customers love everything they purchase from their website. If you do not love something you have purchased, they do provide their customers with a 15 day window in which to return the product for a refund.
Unfortunately, shipping charges will not be refunded and the cost of return shipping the item to their warehouse will be subtracted from your refund before it is issued. The website states that “Return credits will be issued within 24 hours once we have received and inspected the product.”
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 877-614-2103, by email at [email protected], or by submitting them directly to the website through their Contact Us link.
Unfortunately this website and their products do not appear to have generated any online reviews at this time, even though the company claims that they have been in business for more than 100 years.
There is also an issue with this company repeatedly stating that they have the “lowest prices, guaranteed” when in fact they provide their customers with no guarantee. Finally, the Refund Policy is questionable as well.
First, the turnaround time on returning your product is fairly tight – only 15 days – and the website isn’t clear if this 15 days is from the date of purchase or date of delivery. The website is also unclear if the refund they issue will be returned to the original form of payment or if it is given in store credit – they only refer to it as a “return credit.”
This company may still well be a legitimate and ethical online retailer, but customers may want to contact their Customer Service team and receive some clear answers to these questions before they make an expensive purchase from this website.
Competitors and Alternatives?
There are many, many different stores and retailers, both on and offline, that provide their customers with a selection of home décor items that are intended to meet a variety of styles, shapes, sizes, and prices, all while promising the best possible quality and design. Similar websites include Wayfair.com, Casa.com, TouchOfModern.com, Stoneberry.com, Fab.com, and many others.
If you have experience with this company or their products, please leave your 25MainStreet.com reviews below.