1stInCoffee.com is a new online retailer that promises their customers the very best satisfaction when searching for all their coffee related products and needs, from the coffee itself to the makers that make it worth drinking.
How Does It Work?
The 1st In Coffee website is a fairly standard online retailer, supplying their customers with information they need on the different types of coffee they may want to try and the different types of makers they may want to invest in.
If you already know exactly what it is you are looking for, you can go to their website and either search for a specific item using their website’s search feature, or you can look through their current inventory by category, including Espresso Machines, Coffee Makers, Grinders, Coffee, Accessories, Refurbished, Specials, and Brands.
Because this website offers such a wide variety of products, the price range of items for sale on this website is going to range widely. An espresso machine is likely to cost much more than a traditional coffee maker, which is likely to cost more than a standard coffee order.
That being said, this website does offer a few different policies which will impact what you pay for the products purchased through this website. The first is that they will not apply sales tax to any product purchased from a state other than New Jersey, which requires that sales tax be applied. They do however ask that their customers check their state regulations for the rules about online purchases and sales tax, because they may be required to pay this tax elsewhere.
They also offer their customers free standard ground shipping in the continental United States on all electric espresso machines, coffee makers, and all orders which total more than $50 in sales.
Finally, they also offer a Low Price Guarantee, saying that if you find a lower price offered by one of their competitors, they will do whatever they can to meet or beat that price. Their website does provide a list of requirements the competitor’s offer must meet in order to qualify – this list is available on their website.
Customers are able to return their purchases within 30 days for a full refund, as long as the products are in “like new” condition, with all original parts, accessories, manuals, etc, and are re-packaged in the original box. If any item is missing, you will be charged a 20% restocking fee. You will need to contact them in advance for a Return Authorization Number, and ship your return via a company that offers a tracking number.
Unfortunately, coffee orders will not be accepted for return.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 800-709-8210 or by email at [email protected]
Unfortunately this retailer appears to have mixed reviews from their customers, some of whom report being very happy with others saying that they had issues with unhelpful Customer Service when they encountered problems and needed help.
This is not an uncommon scenario – as long as your order is delivered and everything goes well, customers are happy. But if there is a problem and your only choice is to rely on Customer Service, you are likely to have a poor experience that leaves you frustrated and dissatisfied.
Competitors and Alternatives?
Certainly there are many different retailers that specialize in the sale of coffee and coffee related equipment, as well as large scale retailers like Amazon.com that sells these products as well.
If you have experience with this company or their products, please leave your 1stInCoffee.com reviews below.