1800Lighting is a company which says they are a family owned and operated business since 1946 who is committed to the finest in home lighting and accessories, as well as the best prices and most outstanding service.
How Does It Work?
According to their website, 1800Lighting.com is a lighting store that strives to provide their customers not only with functional lighting options, but with those that are decorative as well.
This website operates like any other online retailer, providing their customers with access to their current inventory through categories like Ceiling Lights, Outdoor Lights, Wall Lights, Lamps, Fans, Cabinet Lights, Home Decor, and more.
This company does provide brick-and-mortar showrooms as well, for customers who would prefer to see their products in person before purchasing them. Their website provides a list of their showroom locations where customers can visit in person.
As this company has a frequently changing collection of items and products, there is no real way to quote a static price range of the lighting and accessories you will find on this website.
That being said, this website claims that their commitment to offering the best prices in the industry is so significant that they offer a 110% Best Price Guarantee.
This guarantee states that if, within 10 days of placing your order on their website, you find a verifiable, lower advertised price which includes both shipping and handling charges, you will be refunded 110% of the difference.
There is a long set of requirements which must be met in order for you to collect this refund, including that the website selling the item must be an authorized dealer for that particular brand name; all the requirements are clearly printed on their website.
In order to collect on this guarantee, customers are asked to email them at [email protected] and you will be contacted by a representative.
1800Lighting.com does say that they offer their customers a refund as long as their purchase is returned within 30 days of receiving the product, as long as the product is still in “As New” Condition.
This means that the item has not been previously installed or modified and is still in the original packaging.
Because lighting fixtures are delicate items, the website provides a long list of instructions for how to properly and safely ship the item back to them, all of which are available on their website.
However, they do say that they will provide customers with pre-paid return shipping labels.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 800-544-4846, by email at [email protected], or by using their website’s Live Chat feature when it is available.
Unfortunately at this time, there are really no reviews available for this company or their products at this time.
Of the very few that are available, they appear to be evenly mixed between customers who loved the company and their purchase and customers who had poor experiences.
However, this company does have both a reasonable Refund Policy and their 110% Best Price Guarantee, both of which seem fair and beneficial to their customers.
Prospective customers who have never used this website before should feel comfortable trying it for themselves, especially if they live in an area where they can go to a showroom and make a purchase in person.
Competitors and Alternatives?
There are many different online home goods and home décor stores that also offer their customers a selection of lighting options, including 2Modern.com, Wayfair.com, and many others.
If you have any experience with 1800Lighting or their products, please leave your reviews below.
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1800Lighting Customer Reviews
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Thank you Michael Schimpf, lighting designer at Capital Lighting
Great Service, professional sales help/designers, numerous in stock items and access to similar and/or better items that I found elsewhere. Always price matched or did better than other places.
I worked with Michael Schimpf for all my lighting design requests. He is extremely professional, offered design expertise in a timely manner and always provided prompt delivery.of all items. Definitely recommend Michael as your go-to designer and Capital Lighting for all your lighting requests.
Don’t buy from this place
Don’t buy from this place please
Don’t buy from this place please. I bought a $2,750 ceiling light and after 13 months the light is defected, 2 of the metal wire was broke and fall, half is still hanging on the ceiling.
Try to contact them for help with order parts and look like they don’t want to help because of little thing like this.
And they told me to call direct to the factory to order and I did, but the factory said they don’t sale for individual customers, I have to order thru the company that bought from and I got back to them and asked for their help but no one answered.
Very disappointed for their service.