ZoomInfo Reviews

ZoomInfo Review: Our $16,000 Mistake—How a Small Business Got Sold a Bill of Goods with Zero Return

As a small business, we carefully evaluate every dollar we spend, especially when investing in tools promising growth, accurate data, and reliable leads. Unfortunately, in our experience with ZoomInfo, we found ourselves deeply disappointed, having invested $16,000 into a service that simply did not deliver what was promised.

The Promise vs. Reality

Like many small businesses, we were attracted to ZoomInfo because of their bold claims: accurate contact data, qualified leads, meaningful connections, and a robust return on investment. We were assured repeatedly by their sales representatives that ZoomInfo's comprehensive database and advanced data analytics would significantly boost our sales pipeline and lead generation efforts.

But after months of diligently utilizing their platform and following their recommended processes, we found ourselves with virtually zero return on our substantial investment.

Sold a Bill of Goods

ZoomInfo presented itself as the ultimate solution for generating targeted leads, enhancing sales efficiency, and accelerating business growth. They promised up-to-date contacts, accurate business data, and an intuitive user experience. Instead, what we received was:

Outdated and Inaccurate Data**: Many of the contacts we accessed were outdated, incorrect, or simply unreachable. The promised accuracy and up-to-date contact information fell far short of reality.

Poor Customer Support and Accountability**: Attempts to resolve our concerns have been meet with the same answer, we will get this resolved. Even telling us that the initial setup could have been handled better (after 5 months). And when we ask about just stopping the service we have been repeatedly told, you can't you are in a contract, and it will go-to collections if you don't pay. But no alternative options.

No Tangible Results or ROI**: Despite following best practices and recommendations, we saw no measurable increase in qualified leads, sales opportunities, or overall business growth attributable to ZoomInfo’s data and services.

$16,000 Down the Drain—A Small Business's Nightmare

As a small business, every expense must count. The substantial cost of $16,000 we invested into ZoomInfo represents a significant chunk of our yearly budget—money we could have used more effectively elsewhere. For a small business, this kind of misinvestment isn't just disappointing; it’s detrimental.

ZoomInfo did not just fail to meet expectations; it actively harmed our budgeting and planning efforts. We feel misled, underserved, and deeply regretful of trusting ZoomInfo with our limited resources.

Buyer Beware: ZoomInfo is Not for Small Businesses

We strongly caution other small businesses: ZoomInfo may not be the solution you're promised. Before investing your hard-earned money, take a closer look, ask tougher questions, and demand clear demonstrations of value. Unfortunately, we learned this lesson the hard way.

Final Verdict: A Costly Mistake and Zero Return on Investment

Our experience with ZoomInfo has been nothing short of disastrous. Despite paying $16,000, we've seen no return, no meaningful leads, and no accountability from ZoomInfo. They sold us a bill of goods, and as a small business, we feel compelled to share this cautionary tale.

Save your resources and reconsider before investing in ZoomInfo. Our experience shows a significant gap between their promises and their actual performance. If you do decide to do move forward, we hope your success and experience is better then ours.

I just purchased zoom pro about an hour ago. Spent an hour on hold on phone finally hung up. No help on how to get started or start up guide. Once you buy you are on your own.

I may cancel my credit card and this purchase if this is the way they treat people. I do not know how they stay in business.

Stay far far away; the company is the worst vendor i have had the misfortune to engage in my 20 years of running my own business.

Their site is so hard to navigate that they offer several tutorials that don't help. They leave out key information (like you need to have office 365 business not family) to access the platform, they lock you into a two year automatically re-new contract without telling you.

Their contact information is so unspecific that you don't ever use the site and their engage platform for e-mail blasts is very hard to use. If negative 10 was a rating star, that would be my rating. The folks that work there are really unhelpful and dishonest. DO NOT ENGAGE THIS COMPANY, IT WILL ONLY LEAD TO FRUSTRATION AND ANGER.

Zoom info is an illegal company. They claim I am a software engineer at a particular company. That company (Tutanota) is only my email address, Tutanota is a free email service.

They also put a phone number which is not mine and colleagues which I don't even know. They just fabricate a story about me which is completely untrue.

Never heard of ZOOM INFO. A client advised me to check out their report on my company. The owner listed as; "The Big Cheese", "Call me Kahuna" ???? who creates these libelous and defamatory reviews???? Then come my company's financials...

No resemblance of our financials, a self admitted creation of ZOOM INFO's inhouse alogirithims. AND They sell this Fake information as REAL and authenticated to paying private and public sector companies! Lots of legal names for these business practices non of which is legal!!!

ZoomInfo collected information not publicly available but pulled from a Corporate Email during the course of normal business operations. My entire Division is DOXed down to our land lines, office location (including suite#) and in some cases matched to home addresses. Co-workers are worried about the safety of their children not to mention the stream of Spam, and the creepy calls to our home and cell phones.

ZoomInfo is selling Stolen Personally Identifiable and Protected Information.