TaskRabbit.com Reviews – Legit or Scam?


from 22 reviews Review It


It is hard to catch up in life with limited time in the day. Getting things done with the continuous interruptions of our daily lives can be frustrating. It is easy to be sidetracked by situations and last minute requests, which can leave you in a bind.

TaskRabbit’s services are available to provide relief for any personal or business related tasks you need help with, you cannot get to, you do not have time for or you are not able to do yourself.

TaskPosters name their own price when they post a task, the price should be carefully calculated. Some factors to think about when calculating your price should include the amount of travel associated with the task, the amount of time it will take to complete the task and the difficulty or special skills a task may require. Remember that TaskRabbit runners do not receive benefits, they do not have growth opportunities and some of them do not have a stable income, so price you task fairly.

The TaskRabbit is paid for price of their bid and any reimbursements they are owed. The company charges TaskPosters a fee for their service based on the amount of the bid, the higher the bid, the lower the service charge is.

Post your task online through the TaskRabbit website, TaskRabbit runners will bid on your task. You may choose which TaskRabbit is the one for you based on the price of their bids, their experience and skill sets, their location, their demand, or their leader board ranking. The leader board is a point system for TaskRabbit runners to earn points by receiving good reviews, responding quickly with bids, accurately bidding, and encouraging others to join.

Is TaskRabbit Safe?

TaskRabbit runners are fully screened to ensure the safety of TaskPosters. Their identities are verified, they have a thorough background check, and their reputation is reviewed by their personal community. Once they have been approved, they must complete an online training program.

This concept, which originated in Boston in 2009, is continuing to expand into new cities to provide others their help. In cities where it is currently located, you can get help anytime, anywhere, from TaskRabbits in your area. There are times where everyone has needed or will need help.

TaskRabbits are there to make your life a bit simpler and less stressful by providing the support you need. For the most part individuals who have used the service have left generally positive reviews.

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Customer Responses, Reviews, or Complaints

Average Rating for " TaskRabbit " is 1.91 out of 5 based on 22 reviews.

  • Rating
    Stephanie E says:

    June 14th, 2017 at 10:21 am

    I’m starting to feel like this business is a scam, I completed a few tasks over a week ago and still have not been paid despite the clients paying task rabbit for my services almost immediately after I had sent them the invoice. Also had no response to my emails. Will be cancelling my account if and when I finally receive my money.

  • Rating
    Karen says:

    May 21st, 2017 at 7:32 am

    The business is a farse. I booked on the site for help to to clean a empty apartment to give back to the landlord.
    The agreed start time was 11:30am. The person with only one name text that she is on her way. Then she texted that
    she will be 15-20 minutes late. Noontime she still did not arrive. She arrived at 25 minutes to 1pm. At this point I have already done the cleaning of the apartment myself. I told her she is late and the work is already done by me so I don’t need her, she is too late. Then this woman had the nerve to text me and say she is going to
    charge my credit card for an hour of work. There is no proper customer service to call, only e-mail and text.
    Well the bottom line is I am not paying some woman who did not work. I am working with the credit card company.
    I also have a security watch on the card, because if anyone try anything funny they are going to jail.
    There is some deception and crookedness in their business practices (didn’t work but want pay)

  • Rating
    EM says:

    November 22nd, 2016 at 5:15 pm

    While some rabbits did OK jobs, I had one rabbit who arrived late to a task which he signed up for and caused extreme inconvenience. Another rabbit was worse – basically leaves a task open for weeks and months and did not even respond to emails or inquiries until I contacted the taskrabbit customer service asking for refund. Task ended up not completed based onthe direction but I was still charged with the expense. It should be highlighted as huge warning prior to any usage that the company does not offer any type or sense of liability or responsibility over the actual completion or quality of the completion of the tasks (making the system prone to abuse). The company would simply remove the customer displaying any dissatisfaction with the service to avoid issuing refund or getting negative reviews.

  • Rating
    Zara says:

    November 6th, 2016 at 5:55 am

    I booked a tasker to assemble my flat pack yesterday. After 3.5 hours I was told that the cupboard was damaged and that he wouldn’t be able to complete the task. My walls were damaged in two spots in the process. We both had to call a U.S. number who said they would be in touch and call us back. They didn’t. I spent money on 4 calls to the U.S. Each time I had to explain the situation over again.
    In the evening I exchanged 5 emails with a rep at Taskrabbit UK, who kept asking me for the same information, information that was documented on my chat with the tasker and including pictures. They kept sending me the same email over and over again, hardly changing it and told me that they weren’t responsible for paying me back for the damage.
    That’s I would need to be insured. Why the help would I need to be insured for a flatpack??? I communicated that to the rep who still hasn’t been in touch. I’ve sent 4 follow up emails. My cupboards were worth 3250 but that was apparently too much money for them to reimburse me for. I tried the emergency number this morning but the only options available are to leave a voicemail or send emails. Neither of which have got me anywhere. The service I’ve received has been nothing short of disgusting. Even after the tasker officially took responsibility of everything, they still won’t respond and reimburse/ resolve the situation.

  • Rating
    Question says:

    October 1st, 2016 at 2:03 pm

    when they take $5 to do a background check do they charge your credit card much more later? Or do they refund the $5 as promised.

  • Rating
    Ron says:

    June 21st, 2016 at 8:02 am

    I am amazed so many people actually work as taskrabbits. I have tried several times and wasted far too many hours trying to become a tasker. It has all been a colossal waste of time. Today is yet another example. Every Google link to taskrabbit gives me a “page cannot be displayed” error. All in all just a tedious exorcise in frustration.

  • Rating
    Chris Bpdner says:

    December 3rd, 2015 at 7:44 pm

    I was initially send in the direction of task rabbit while doing a google search on possible options after unemployment benefits are exhausted. I knew nothing about them, but I thought the theory was good: You earn money. You help someone in your community. Win/win, right? I wanted to be a “tasker.” I filled out the application. I answered their questions. The process went very well…then the red flags reared their ugly heads.
    RED FLAG # 1: They asked for my SS# (for background check)
    RED FLAG # 2: They asked for a credit card# (They needed to charge you $5 for the cost of doing a background check)
    RED FLAG # 3: They wanted my personal bank information (account number, route number, etc.)
    All this before even being accepted.
    If you are thinking of becoming involved with task rabbit, either as a client, or as a “tasker”, please reconsider. My initial impression is that they are not reputable.


    not chris says:
    February 13th, 2016 at 7:55 pm

    Chris, Taskrabbit is more or less a hiring agency. When they charge a client, money will be patched through to your account after they take out their fees. Not sure how you would expect to work through TaskRabbit without giving your banking info, do you think they’d mail you checks?

  • Rating
    Mel Evans says:

    November 10th, 2015 at 6:05 pm

    Anyone would be far, far better off just using Craig’s list or doing a google search to find someone to do a task rather than using this company. I have lost so much money and time in trying to get some very small and EASY handyman tasks done. First in order to book a task they take your credit card and then when/if the tasker comes, you just get charged an amount. No matter if the job is done, or if it is done in an acceptable way….you get hit with the expense. So my experience with Task Rabbit started when I booked a tasker who was supposed to have superb reviews and charged a very high hourly rate for the priviledge of having him work for me. I was a little bit skeptical at first because they don’t even tell you the person’s last name. First red flag. Your letting someone into your house and you don’t even know their name? The $65 dollar rate he charged is double what I should have paid but I really needed someone to do the work. So we messaged to confirm when and where he would show up. Time came and I had other people waiting to help with the job and he doesn’t show up. Keep messaging him to ask if he is still coming and finally he shows up over a hour late, after I have to tell him again where he is to come. Doesn’t finish the job because he was late and now has to go and meet his girlfriend, so I ask him what is the process to get him to come back and finish the work. He tells me he can’t come back in the next couple of days because he is too busy, but will leave the “task open” so that we can message and agree upon a time for him to come and complete his work. Ok, I’m trying to work with this guy to get this task complete, so I go to message him and the task is closed! No way to contact him, and I got charged for the full amount from the company. So I call the company and they offer me some free hours which is really nice to make up for the bad experience. They tell me to go into the site and book another tasker, let them know when I have done that and they will take care of the charge. So I go back on the site, find another tasker and based upon the site’s availability, book him at a reasonable price to do the work. I get a message back from him that “sorry, he is not working that day”. What? Why are you showing available and allowing me to book if you are not available? So I message him back asking him for days he is available. I get no response and the site shows I have hired him for the original date. I’m just spinning my wheels here getting nowhere. Leah Busque, CEO of the company there is no doubt you are a brilliant and gifted young woman to have founded this company. But instead of waking up each morning to see how you can drive your company forward (an excerpt of some things you have said), focus should be place on just cleaning up the mess of operations. It is clearly not working and I will never use this site again.

  • Eva M. says:

    June 6th, 2015 at 2:26 pm

    I’m shocked with all the bad reviews I pride myself on going above and beyond and we “TaskRabbits” are all individuals and I’m not those individuals that would give us a bad name but take the heat for those that do its not right. Task Tabbit is a middle man service and yet pays for unprofessional outcomes just like you or I sorry to hear of the miss fortunes all of you have endured truly that’s horrible while I’m a tasker, I’m also a consumer in today’s world and also would be irate if anything bad like these things happened I’m just asking please don’t take it as a whole problem search me I will go above and beyond to meet your expectations and set high standards for myself and TaskRabbit.

  • Rating
    TomL says:

    April 28th, 2015 at 12:41 am

    Competition and communication should eventually even things out. Firms that screw over their workers and customers will eventually be flushed down the drain. We live in an age where labor is impotent, but the screw will inevitably turn.

    I have visited several websites where people who work for TaskRabbit give their opinion and recount their experiences working for TaskRabbit. (I know that they are independent contractors, but in reality they work for TaskRabbit) It attracts naïve persons who eventually realize that they are not getting paid decently for the work they do and expenses they incur, and quit. Unfortunately, there seems to be an unlimited supply of naïve, unemployed and probably desperate people that will do anything for nearly nothing.

    The roots of unemployment are political, by which I mean that they are deliberate. Companies that prey on desperate people thrive when unemployment is high.

    It is possible, but difficult, to make a decent living with TaskRabbit. Toot your horn about your skills and knowledge and price yourself accordingly. One of the quirky characteristics of the typical American is that s/he invariably judges the value of anything, including your services, by how much they cost.

    It is more profitable to sit and read a good book than to work for a pittance and be treated like scum.

  • Rating
    jim bordelon says:

    February 1st, 2015 at 11:21 pm

    I will never use this service. Hired a guy to watch my pet animals and a day later one of my animals was dead. Use these folks at your own peril. The idiot didn’t even say he was sorry. Happened in May 2014 in Concord, California. I still cry about my dead animal friend. Beware of task rabbit


    Jon Coffee says:
    February 22nd, 2017 at 8:12 am

    I am sorry you still are upset to this day thinking about your experience and loss of your pet (my pets our my children), me and my Husbands. No kids. It is really terrible, but difficult on lack of first aid and pet cpr training may be an issue or it may just be unrelated unless the worker took pet for walk and exposed to poisonous plant or food left on ground like chocolate and wasn’t paying attention. Or pet went into bushes, you know how bushy it can get in Concord let alone Clayton and trails to Iron Horse.

    Sarah says:
    September 10th, 2016 at 5:52 am

    I don’t believe you should blame Taskrabbit…because afterall,this is a review of your experience with Taskrabbit. However,you’ve provided NO evidence that the tasker was at fault in your review…so anyone with intelligence would dissect and process the information you have given. This isn’t really a review of Taskrabbit.Its you grieving a pet without substantial evidence to place blame.

  • Rating
    Tim says:

    January 29th, 2015 at 12:32 pm

    Too bad I can’t trust task rabbit to be honest with what I am wiling to pay for a rabbit. If I’m paying 30.00 and someone bids lower they should be getting the full amount I am paying. Task rabbit you won’t get my business


    Richard says:
    September 17th, 2016 at 8:47 am


  • Rating
    Disapointed says:

    December 20th, 2014 at 5:02 pm

    They canceled on me twice in the past week!! I will never use this service again.

  • Rating
    Marie says:

    June 5th, 2014 at 7:13 am

    I was a “Task Rabbit” until last Monday when I received an email from them saying that they did an audit of me and found out that I was 3 times more likely to cancel tasks that were assigned to me and they decided to fire me immediately. The firing was unjust because I never cancelled tasks like that. It is like Big Brother is watching you.


    Mario A. says:
    February 15th, 2017 at 8:31 pm

    Yes they r American.

    Richard says:
    September 17th, 2016 at 8:48 am


  • Rating
    Marina says:

    April 26th, 2014 at 4:17 pm

    I am a task rabbit and I will agree overall it’s a site for super cheap people who expect you to move the sun and the moon for less than minimum wage. I bid on many tasks just to discover I am out of the ballpark by leaps and bounds. I make my bids reasonable but on the low side of reasonable which is why I don’t get many tasks. I refuse to work for minimum wage or below it. I don’t believe in charging absurdly high wages either – I fall right in between those two extremes. I am a senior tech by trade but have done all kinds of odd jobs so I am not above helping people organize, etc. Overall I am disappointed, not with the site, but with the PEOPLE who use task rabbit. The site itself cannot dictate to people what to pay, the market does that. I will say tho, there would be less ultra cheap people on the site if some dumba** wouldn’t take the tasks for $40 for a full day of back breaking work. I have found a handful of tasks on it, with wonderful people who paid a fair wage for work done, and for that I am happy. I look at it like cold calling. You have to call 1,000 people before you get one yes. Task rabbit works on the same principle. Submit to 50 tasks and you may just land one or two. Again I’ll say you’d get a better ratio if there weren’t so many super desperate people out there who are willing to work all day for pocket change… If people didn’t take those kinds of jobs eventually those people would go away and we would have a site filled with people willing to pay a fair wage for a full day… Sadly, a sign of the times…


    lisa says:
    May 25th, 2014 at 8:39 pm

    As a task Rabbit what would you say are the top 5 things

    customers usually request from Task Rabbits (example: shopping)

  • Rating
    juan says:

    March 4th, 2014 at 4:42 pm

    I signed to be a task rabbit. I bid on a few tasks, but not a single one would hire my services, mainly because I would set a price that was reasonable and fair the least. I found that my bids were not taken because “everybody” there wants things done almost for free. Which means one can not take a task and cover gas expenses, parking, or take into account that to please the customer one also has to adjust the time at the convenience of the customer. What makes it worse is that the website also suggest a price for each task, what? you are gonna what to charge? do you know how far I am for the customer? and how much is needed on supplies, etc? The other problem is that THE CHEAP CUSTOMERS on this site expect estimates costs from task rabbits from a reading a sentence, like “I need a stove moved”, “a room painted”. But the task rabbit has no idea what’s on the way, things that need to be move or maybe is a task for two people, etc. Needless to say I cancelled my registration, waste of time. If these people are so damned cheap they need to do their own things.


    Jon Coffee says:
    February 22nd, 2017 at 8:18 am

    I agree Juan, you pay what you get for…. que no!?? I would of hired u if u werte in the bay area. sorry for your experience. Try Thumbtack in SF, they are nationwide and have better exp. and workers to help you.
    Good Luck! Try TR again if you have the need.

  • Cindy Nash says:

    January 26th, 2014 at 1:08 pm

    I haven’t set up my account with this site yet, and frankly am quite skeptical about having to give my bank account information up front. Something flags with me there. But, what I find most interesting are the positive posts. They are written as if they are biased and written from either the owner of the website, or a paid employee. They lost my interest from the beginning.

  • Rating
    Miffed says:

    January 23rd, 2014 at 2:28 pm

    Task Rabbit is only good those looking for helpers. The helpers (rabbits) have to be completely desparate for ANY money to complete the tasks at the prices that the REALLY CHEAP people are paying. I’m talking practically slave wages! I have seen people who want junk hauled away, but unwilling to pay dump fees, people wanting professional services, technology, plumbing but paying less than minimum wage. Someone needs to remind these cheap @#$!&*’s that slavery was outlawed in the 19th century.


    Screwed rabbit says:
    March 1st, 2014 at 4:44 am

    Absolutely true , i can back up the data on this as a rabbit

  • Rating
    Maureen W says:

    October 13th, 2013 at 11:42 am

    I really agree with the negative reviews. In addition, I hate the review section. I did a task that required me to take photos and write descriptions of a client’s merchandise and post them in their ebay account. I took good photos and wrote good descriptions. In my opinion, the goods weren’t worth it and I didn’t expect them to sell. I posted them and told the client to look at his account and make sure they were alright. He said they were fine. A couple weeks later he gave me a two star review! I can only guess that nothing sold and he held me accountable. So here I am with a two star rating and no way of explaining myself people who see it. It’s a little upsetting.

  • Rating
    Spartacus says:

    July 26th, 2013 at 2:44 pm

    I was removed from the Rabbit community for posting a comment to a task advertising five dollars an hour that was condescending, passive aggressive, and slightly rude. I found task rabbit to be an unequal employer biased market. Stand up for yourself, your banished! Also found that a lot of the jobs work out to less then minimum wage and the task posters don’t realize because what they are paying is a lot more then you are getting. Great idea unfortunately taskrabbit had it first.

  • Rating
    SkepticShock says:

    December 1st, 2012 at 12:57 am

    TaskRabbit is an awesome marketplace. It’s not an employment service, and I’m at my leisure to pay less for a novice or more for a pro – it’s capitalism at its best, and TaskRabbits are rated according to their marketability. TaskRabbit charges a service fee for using their marketplace – I don’t see any reason why that is unfair. I’ve also run tasks myself, and the “per-hour-benefit-taxes-minimum-wage-b***-s***” wasn’t a factor. I’m free to charge what I feel my time is worth. In most cases, I’ve been getting something done for other people on my way to do things for myself that I would have been doing anyway. I’ve met some amazing people along the way, and I find a local marketplace developing around the TaskRabbit idea. It’s capitalism here, folks, and there’s no boss pulling strings to make you do things you don’t want to do. Jump in! I’m one of the top TaskRabbits in Austin and I can tell you this: If you’re waiting around for someone to hand you your paycheck and benefits packet after a 40-hour week, this isn’t for you. If you want to engage your local market and have the skills to meet needs, you can add a very solid income stream with TaskRabbit.


    KingOkocim says:
    March 15th, 2014 at 2:56 pm

    First…I’ve never used task rabbit. I just heard of it, so here is what I think based on my research and reading reviews. The concept is good, but there seems to be a lot of adjustments that need to be done. I expected that people looking for a task rabbit are looking for it “on the cheap”. I also expected the task rabbits to be upset with pricing. So now everyone needs to meet in the middle to get a job done, or it’s just not important to the people looking for task rabbits.

    I do believe that the market should decide the price, so if someone is being cheap just don’t bid on it. I’m happy that people post their negative experiences, but it seems like people are taking this personally. Just look at it as a business. If you don’t like it, don’t use it.

    I read that the website takes 20%. That seems high, but again if you don’t like it don’t use it. I think over time things will adjust. Prices will come up and task rabbits expectations will come down and meet in the middle somewhere. How long that takes???? Who knows. I just know I won’t be using this service anytime soon. I’ll check back from time to time to see if it’s any better.

    Screwed rabbit says:
    March 1st, 2014 at 4:47 am

    I agree with the person below

    shanelife says:
    January 25th, 2014 at 12:09 pm

    your a fng scumbag who doesnt deserve to breathe the same air as the rest of us. capitalism at its finest ? your a f#ck stick!!!!!!!!

  • Rating
    T says:

    October 15th, 2012 at 2:15 pm

    To save my writing time and your reading time: I completely concur with @Robert’s review above.

    To add my own hyperbole, though, I would personally say I think TaskRabbit is EVIL (and likely ILLEGAL depending on your State’s labor laws). They are taking advantage of high unemployment to skirt employment rules (minimum wage, benefits, employment taxes, liability coverage for the ‘rabbits’, etc.). Calling the ‘rabbits’ _independent contractors’ may be legal in certain situations, but there are legal limits to this which will eventually bring them down.

    Regardless, even if they are following the letter of the law, the spirit is violated. Finally, their pricing methodology is, designed to maximize the profits of TaskRabbit while minimizing the payments to the actual grunt workers. TaskRabbit is a part of the growing movement to bring sweat-shops back to America. EVIL.

  • Rating
    P. Ryan says:

    July 13th, 2012 at 7:30 am

    When you make an offer on Task Rabbit, you have no idea what price they display to the job posters. A client’s confusion led me to discover that he was paying $23+ for the task while I was earning $15. A more than 50% markup made me feel extremely taken advantage of.


    Eva M. says:
    June 6th, 2015 at 2:32 pm

    This is what I don’t agree with but say your clients credit card doesn’t work or they can’t pay… TR pays that job out and up to 1000000$ in insurance coverage for each task it’s a lot of money but if I had of received that job out there I would have to go to all kinds of hoops to get my money… Or not at all I like this idea and glad that TaskRabbit is here it’s a very reliable system that’s a little pricey but makes it up in the long run

  • Rating
    robert says:

    May 29th, 2012 at 4:18 pm

    Good for taskrabbit.com and for the job posters. Very low paying work for the often skilled and college educated rabbits. If you work on the site and you don’t want to wind up having to work min. wage or less, best to stick to quick immediate tasks like deliveries. Most of the professional tasks take longer than job poster thinks and you have to blind bid because task rabbit won’t let the rabbits know how much the job poster wants to pay. This brings the labor costs down to dirt cheap, and you wind up having to do it if your bid is accepted or risk getting a bad review. Task rabbit says you have rights, but you don’t really. They keep the rabbits and posters in constant guessing game and conflict. If they really wanted to have happy workers (they say you don’t work for them, but they do screen you and interview you extensively and have policies of how you will be let go if you don’t do……) they would simplify the process and make it fair for the workers as well as the posters by letting the rabbits see what the job posters want to pay. Instead they’ve instigated a system to create continually underbidding and I’ve done many professional tasks at less than minimum wage or risk not being able to apply for work from the site at all.


    shanelife says:
    January 25th, 2014 at 12:18 pm

    I agree as well the website is designed so that you have no idea what people are bidding on a job.
    I have been underbid by by other rabbits who agreed to paint a room for 60$ and this kind of thing happens constantly. moving a apt for 60$ and no tip !! are you kidding!!!!!!

    I also got injured while on the job “not my fault” and there is no compensation if you get hurt well you cant earn its as simple as that.
    someone above wrote capitalism at it’s best. this is not what capitalism is about this is slave labor!!!!!!!!!!!

    Amy says:
    February 28th, 2013 at 10:44 pm

    I totally agree with everything Robert said. I’m constantly underbidding myself while keeping my fingers crossed for a tip to even it out.

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