Vitaglo is a website which sells discounted natural foods and products. The website states that it is based in central New York and has been the leader in vitamins, supplements, herbs and natural foods in the area for over 20 years.
The company currently offers over 25,000 items online and a vast variety of brands and products which they claim is the best and largest selection at affordable prices.
Brand names sold on Vitaglo.com are: NOW, Source Naturals, Natures Way, Emergen-C, New Chapter, Garden of Life, Natures Plus, and many more.
Vitaglo.com also offers coupons and discount codes to use at checkout.
Vitaglo.com ships all orders for free if your order is over $50.00. If not, a $10 Shipping & Handling fee will be applied. International orders will be shipped at the customer's expense.
19 ‘VitaGlo’ Reviews
There's only 2 angry and troubling people controlling vitaglo
When I first ordered from Vitaglo, I was happy at the discounted prices. The website is largely useless unless you know exactly what you want, but I was looking for a cheaper price than Amazon so it sufficed. I ordered 8 items and they arrived only a few days late - or rather, a week after a phone call requesting shipping information.
That's when they proved they are 30% discount in prices, 90% discount in quality of service. They shipped me 5 out of 8 items, 2 of the 3 said "back order." I called them and they said they'd shipped one out and the other they would refund because it was discontinued. I asked about the eighth item. They said they would look into it and call me back. I'd like to note I was on hold for 10 minutes, except "on hold" is setting their phone down and walking away from it. Periodically one of the two people would pick it up and then set it quickly down. Note that there are only two people, and almost everything goes through one, so don't think this is customer Russian roulette.
They never called. Two weeks later I emailed them. One week later, no email. I called them and they became upset that I called them, told me they'd handle it immediately, and then pretty much hung up. They don't like to talk much and they don't like waiting 30 seconds on you (seriously, I told one of them the page was refreshing and they put me "on hold"). The guy even told me that I was calling just to be mean before hanging up. Really, asking you about the missing item is "just being mean"?
Guess what? No phone call. I was hoping to be a regular customer because the $5/item savings can add up, but I'll pay $10/item extra to never have to experience their rudeness and refusal to acknowledge a problem. It was the cheapest item on the list - if they thought I was the kind of person to try and rip them off, then wouldn't I have gone after the item substantially worth more??”
Accurate and speedy service!!
"On 8/28/14 I ordered 4-2.7 lbs of Garden of Life Raw Meal Meal Replacement-Raw Cacao flavor. It is now 9/4/14, and I have ACTUALLY received exactly what I ordered. The only thing to complain about regarding my order is that 2 out of the 4 of the product's jars were dented so it was deformed looking. However, the safety seal was intact, the product's expiration date was 2 years from now so it's still good in my book!I'll admit I was panicking after placing my order because I didn't know about the past bad customer service from this site's owner but I got exactly what I ordered in a timely manner. I would suggest that anyone that is wary about using Vitaglo for their product needs to use a credit card for all purchases so that if something were to happen, you can always put the purchase on dispute and not worry about paying for what you did not get."
10 days later, no status, no tracking.
Emails ignored, i called CS and as soon as I said "I placed an order well over 10 days ago" the man interrupted me and said "I cant deal with this now, call back later"
SCAM. Charged but never sent order! DO NOT ORDER FROM THEM!
Placed an order for 10lb of chia seeds 15 days ago. Have emailed, called, & never heard anything. Will be calling credit card this morning to put the charge into dispute & get our money back. Should have read reviews before ordering...seems like this is a common problem. Think of all the people who don't bother to leave bad reviews...you know there are plenty more. Worthless company. I will support our local health food store...I should have known better.
My suggestion, if you do decide to try ordering, is to use your credit card. NEVER send a check or pay with another method. This way you have recourse if they ignore you, take your money, & send you nothing in return.
Awful customer service, never received product
I ordered a product and never received. I have emailed and get no response......I called and get no answer. Stay away from!