Vinesse Wine Club Reviews

This is the way I feel about your wines these are not good wines at all that are pushed on people no matter that the wine is no good. The wines made in Tennessee are outstanding.Maybe you should try them.

I did not use a charge card.i I don't know whose card they used on the order. I canceled the wine club I don't know what else to do.No wine should come to this home again.

Vienesse - Hawaiian Arlines - United Airlines and NRA all together?

It's the law that in order to receive alcohol you have to be 21 or over. It's not the company's fault that you did not know the law. Seriously, how could you not know this?

Hello Elizabeth,

Thank you for your feedback regarding your experience. We would like to apologize for any misunderstanding when taking part of one of our wine clubs. With our wine clubs being on an automatic renewal basis, we have set shipment dates each month for each of the wine clubs we offer. The standard shipments contain 6 bottles of wine, per your wine preference selection when enrolling. Our members are able to customize practically every aspect of their wine club because we understand not all wine lovers have the same needs. Such changes include altering shipment dates (delay), bottle count, wine preference/club, and the shipment frequency. These changes can be made by logging into your web account on our website and managing your wine club(s) yourself, utilizing our live chat and allowing a representative to assist you, sending an email request to [email protected], or by calling our Customer Support Center at 1(800)-823-552. Our hours of operation are Monday – Friday 6:00am – 5:00pm PST. We generally quote 10-14 business days for a shipment to arrive from the date it leaves our facility in Napa, CA. Shipments can often come sooner, but we try to account for any delays that might occur. If you feel anything is amiss regarding your account, we would love to take a look at this for you.

Hello Gabe,

Thank you for your feedback regarding your experience with our wine club, as it is important to us that all our members have nothing less than a positive experience. We would like to apologize for any confusion that may have been caused during the time you were enrolled with us. Looking over your membership history, we do see that you received a total of two shipments from the American Cellars Wine Club. We received notification of your request to cancel on 10/21/16 and promptly closed your membership. We also show that your 2nd shipment left our facility on 10/12/16, which is why you received an additional shipment. When you called us to cancel your membership, the shipment that was already in progress should have been communicated to you and we apologize if this wasn’t the case.

With regards to the $70 charge you incurred, we do not show any record of this, but would love to resolve this for you. Please contact our customer support department at 1-(800)-823-5527, our hours of operation are Monday – Friday 6:00am – 5:00 pm PST so we can research this further and hopefully resolve any outstanding issues.

Your "customer service" representative was not at all helpful and the "refund" included high restocking and non-refundable fees. Your company is unethical and dishonest. I appreciate that you took the time to respond (8 months later) but it does not change the fact that you have business practices that are swindling people out of their money. You want to make things right? Refund all of the money except the original amount for the first purchase. Respectfully, Kane.

Hello John,

Thank you for your feedback, as we always welcome the opportunity to make things right with our members. We would like to apologize for any misunderstanding about our wine club. Our wine directors do their very best to try and pick out the cream of the crop when it comes to the wines we provide for our members. We’ve been in this industry for 25 years, and have been able to build long-lasting and meaningful relationships with wineries from all over the globe. This has allowed us to be able to offer wines that you would not otherwise be able to try. We understand that not all wine lovers share the same love for every wine. We do have our satisfaction guarantee in which we will replace any wine you deem unsatisfactory within a 45 day period, at no cost, in your next wine club shipment. If you don’t have an upcoming wine club shipment, you can still take part in receiving replacements, we simply ask that you cover the shipping cost for the replacement bottles. You are able to choose the varietal when selecting replacements to better ensure that you will enjoy the wines being sent to you. We don’t have, nor have we ever had, a cancellation fee. Please call us if there are any charges unexplained. A representative would be happy to go over your membership with you. Our customer support department can be reached at 1-(800)-823-5527, our hours of operation are Monday – Friday 6:00am – 5:00 pm PST. Again, we would like to apologize for any misunderstanding in this matter.

Hello Cheri,

Thank you for the feedback in this matter. We would like to apologize for any inconvenience that may have occurred during your time with us as this is not a goal of ours as a wine provider. Due to the nature of shipping alcoholic items, it is a federal law to require an adult signature of someone of the age of 21+ to be available to sign for wine club shipments. This is going to be the case with all companies who offer an at-home delivery service for wine. We understand that many of our members maintain busy schedules due to work or other arrangements in which they cannot be home for our deliveries. Generally, we recommend to have your wine club shipments sent to your place of occupation to ensure someone is able to sign for your shipment. Many of our members find this a convenient and easy alternative to shipping the wines to your home. If this isn’t a viable option, another alternative is to have the shipment held at a nearby pickup location. We are able to request the shipments to be held for you to better accommodate your busy schedule. We find that these adjustments make receiving your wine club shipment easier and more convenient for our members. If you could contact our Customer Support Team, we’d be more than happy to discuss the restocking fee that was applied to your refund total. We can be reached at 1-(800)-823-5527, our hours of operation are Monday – Friday 6:00am – 5:00 pm PST.

Hello Amanda,

We’re so sorry this happened. We uphold all our promotional pricing. Please contact us if you feel you were charged an incorrect amount so we can look into this and resolve the issue. It is of utmost importance to us to ensure that we are delivering the services we advertise at the price we list them at!

Hello Gyan,

Thank you for your feedback as this will help us improve the services we offer, which is always our goal! Looking over your membership, we show that this enrollment was done online through one of our promotions offering miles in exchange for wine club shipments. It looks like you might have accidentally unsubscribed from our emails instead of your wine club. We apologize for the confusion as we show the first contact you had made to us was after your 2nd wine club shipment had finished processing. We were unable to stop this shipment as it had left our facility in route to you. It looks like this issue has since been resolved for you, and we were able to fully reimburse you for this shipment. Please let us know if there are any remaining concerns.

Hello Adrian,

Thank you for your feedback regarding your experience with one of our wine clubs. We would like to apologize for any misunderstanding regarding a promotion that was offered to you. We do our best to honor every promotion to the best of our ability and would love the opportunity to ensure you’ve been given every mile you’re entitled to. When one promotion expires, another often begins. On average, we award roughly 2.6 million miles to our members on a weekly basis. Our wine directors search far and wide for new and exotic wines to be sent to our members. Many of these wines have won countless awards in various categories and are highly rated amongst wine makers and wine lovers. We understand that not every wine we select is going to be a home run, as everyone has a different palate for wines. For this reason, we have our satisfaction guarantee in place to ensure you are receiving wines you find of quality. Again, we would like to apologize for any misunderstanding during your time with us.

Hello Andrew,

Our members' satisfaction with the quality and value of our wine selections is our highest priority. All our wines pass a rigorous and competitive review by our highly experienced tasting panel. We source wines in many different ways, including directly from wineries in the US and abroad, through distributors and through trusted wholesalers and importers. Sometimes, we act as a "negociant" and work directly with foreign and domestic wineries to produce custom wines for our customers but that cannot be labeled with existing brand names. These negociant wines must be labeled with unique new and distinct names to protect existing brands and sources. Sometimes, our best values for our customers are found through negociant arrangements as existing high quality wines are sold for far less than their full price to us and the savings are passed to our members. Many of these wines have won countless awards in various categories, including quality, in numerous competitions. If ever you are unsatisfied with the wine selected for you for any reason, you are welcome to make use of our satisfaction guarantee.